Problem Solving, Creativity and Solution Setting

Problem Solving, Creativity and Solution Setting

Assessment Description: Your task is to select the “Dell case”, identify the key problem, disruption or opportunity, and then use an appropriate analytical tool to present your problem.

Around 1000 words

Assessment Criteria:

· Identification of problem, disruption and /or opportunity in the context of business change

· Selection of appropriate analytical tool, method or approach for the identified problem, disruption or opportunity

· Correct application of the analytical, creative tool, method or approach

Two tools options:

1, Service Blueprints

2. Customer journey mapping (CJM)

（See the file for specific usage）

Criteria

Interpretation of case 1 - Identification and interpretation of problem, disruption or opportunity for Case 1		3.0 pts
This criterion is linked to a Learning OutcomeSelection and use of analytical tool - Case 1		5.0 pts
This criterion is linked to a Learning OutcomeApplication of analytical tool - Case 1		2.0 pts

https://uxdesign.cc/the-design-blueprint-for-an-intelligent-enterprise-10e0451faac5