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Chapter 1

Introducing Interpersonal Communication

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What Is Communication?

Communication: The process through which “people use messages to generate meanings within and across contexts, cultures, channels, and media”

2

Defining Communication

Communication:

Is a process

Uses messages

Is exchanged through interaction

Occurs in contexts

Happens via channels

Uses media

3

Five Most Common Forms of Communication Modalities Used by College Students

figure 1.1

Understanding Communication Models

Three models of the communication process:

Linear communication model

Sender, noise, receiver

Interactive communication model

Adds feedback, fields of experience

Transactional communication model

Linear Model of Communication

figure 1.2

Interactive Model of Communication

figure 1.3

Transactional Model of Communication

figure 1.4

What Is Interpersonal Communication?

A dynamic form of communication between two (or more) people in which the messages exchanged significantly influence their thoughts, emotions, behaviors, and relationships

Defining Interpersonal Communication (1 of 2)

Interpersonal communication is:

Dynamic

Typically transactional

Primarily dyadic

Impact-creating

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Defining Interpersonal Communication (2 of 2)

Buber names two ways of relating to others:

I-Thou: Deepens bonds and affirms individual uniqueness

I-It: Leads to impersonal communication and even disrespectful communication

Principles of Interpersonal Communication (1 of 2)

Interpersonal communication:

Conveys content and relationship information

Meta-communication: Communication about communication

Can be intentional or unintentional

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Principles of Interpersonal Communication (2 of 2)

Interpersonal communication:

Is irreversible

Is dynamic

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Motives for Interpersonal Communication (1 of 2)

Maslow’s hierarchy of needs:

Physical

Safety

Social

Self-esteem

Self-actualization

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Motives for Interpersonal Communication (2 of 2)

Interpersonal communication fulfills three types of goals:

Self-presentation goals

Instrumental goals

Relationship goals

Research in Interpersonal Communication

Theory

Qualitative approaches

Hypotheses

Quantitative approaches

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What Is Interpersonal Communication Competence?

Interpersonal communication competence: Consistently communicating in ways that are appropriate, effective, and ethical

Understanding Competence (1 of 3)

Communication skills: Repeatable, goal-directed behaviors and behavioral patterns routinely practiced in interpersonal encounters and relationships

Understanding Competence (2 of 3)

Appropriateness: The degree to which your communication matches situational, relational, and cultural expectations

We judge how appropriate our communication is through self-monitoring.

High self-monitors follow expectations, while low self-monitors “act like themselves.”

Understanding Competence (3 of 3)

Effectiveness: The ability to use communication to accomplish self-presentational, instrumental, and relational goals

Ethics: The set of moral principles that guide our behavior toward others

Improving Your Competence Online (1 of 2)

Online communication: Any interaction by means of social networking sites (e.g., Facebook), e-mail, text- or instant-messaging, Skype, chatrooms, and even massively multiplayer online video games

Improving Your Competence Online (2 of 2)

Choose your medium wisely.

Don’t assume online is more efficient.

Presume posts are public.

Remember posts are permanent.

Practice creating drafts.

Issues in Interpersonal Communication

Culture

Gender and sexual orientation

Online communication

The dark side of interpersonal relationships

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