people and organization

Name : Prakash Agrawal

Moudule: People and organization

Course leader: Kamala Balu

When I entered my second semester of university. I was really excited about studying this particular module people and organization. As being a business enthusiast I am always excited to learn a about different managerial techniques and theories which could help a firm to perform more efficiently . To reflect upon the experiences that I have had throughout the span of this module. I am using the Gibb’s framework.

When our group’s got created I was really excited about working with new people and finding out solutions for the problems presented to us. I love to work with people as it excites me to get to know different people from different culture’s backgrounds. The first task we received in the module was junction hotel: fact finding. As we were 4 members in our group, first each member read the case study and then we decided to find out various issues and aspects of the hotel. We then listed the issues of the hotel and assigned issues to each individual group member so they could gather effective solutions. After having brainstormed our solutions, we discussed amongst each other the best solutions for each targeted issue. I was quiet pleased that each our group member were quiet welcoming about the ideas that every individual was presenting in the group which created a really positive atmosphere and helped us to open up and share all our different perspective on the issues we tried to find solutions. I was assigned to analyze to the different issues of the rooms of the hotel and brainstorm about the different solutions to it.

The major difficulty I faced was finding right and efficient solutions to the standardization of the rooms and finding solutions that are cost efficient for a hotel not running up to its potential. The other members of the group also brought in some interesting solutions to their issues which were untapped potential, under explored area and systems respectively. After we brainstormed our solutions together, we arrived to various cost efficient and sustainable solutions for the hotel. To arrive at the solutions we primarily used the Maslow’s Theory of Needs. As per McLeod (2018), Maslow’s theory of needs is a motivational theory of psychology that depicts a five tier model of human needs, in a pyramid form. From the bottom till the top, the needs are categorized as physiological, safety, love and belonging, esteem and self-actualization. People should tend to the needs on the lower level before progressing to higher needs that give rise to more growth of an individual (Maslow, 1943). In what follows, I will briefly reflect on my experience using the five tiers of this theory. The very first tier is physiological and represents basic needs that a human requires like food and water. In the context of the hotel, the basic needs that need to be improved are the the restaurant and bar. Increasing efficiency of the restaurant and using its staff to maximum potential would garner more profits for the hotel. For instance, more emphasis and attention needs to be paid to providing the restaurant staff with material and facilities to cater to a much larger crowd. The restaurant can serve around 140 people, but has in recent years seen no more than 50 at a time. By utilizing the award-winning chef Graham, the hotel should use his name and accolades to attract customers to stay at the hotel or come there often for dinning. Similarly, if the hotel has a very lavish and well set up bar with the restaurant, it is bound to garner more people of all ages. The restaurant and bar, if made attractive would attract customers, even people who would just came for those facilities. This way, the hotel can make more profits. The second tier is safety. In our context, safety in the hotel for the staff and customers is something of paramount importance. Before satisfying the customers, it is essential that there is understanding and harmony amongst the staff for efficient management. The politics over decision making, management and investment should be neutralized in the hotel. The hotel should set budgets for investment into departments that are essential for a hotel to function and make profits and facilities that are underdeveloped in a hotel. For instance, the management of the hotel should make use of the gym facilities. My experience for the presentation was also a learning experience as though two members. It was quite interesting to research about our topic and create the power- point presentation. The most valuable thing that I learned was that though on the presentation day two of our group did not show up, me and my other group member present were able to do the presentation smoothly. It was quiet difficult to do it as we had to prepare ourselves in the span of 15 min and present it.

To conclude I would like to say that my experience during the course of this module was quiet amazing I made new friends learned a lot of different managerial skills and also made a lot of different friends. This module also help to learn and experience teamwork as it required each individual to work together in their group to complete a task. I also learned one skill that is how to communicate and reach an individual in different ways. Though my group experience was really good I still think that there are a lot of skills I can still work upon such as preparing for the whole presentation thoroughly and could have executed the presentation to perfection. This experience has impacted my life in a really positive way.

Action plan:

If I were to face these events again then I would like to make a few changes in my approach to the problem. I would try to brainstorm ideas together for the solution to various issues as we would be able to think from all different aspects. I would also try to prepare more thoroughly for the presentation so that I can perform better

REFERENCES

· Mcleod, S., 2018. Maslow's Hierarchy of Needs. Simply Psychology. Available at: https://www.simplypsychology.org/maslow.html [Accessed February 28, 2019].