service Recovery Assignment

Service Recovery Assignment

 

After reading Chapter 7 in your textbook, develop a specific  service recovery process and options for customer recovery  for each of the following situations. Also, include a process for  measuring customer satisfaction  for each:

1. For servers at a restaurant: a customer doesn’t like his food.

2. For a cell phone service call center: A customer is disappointed by the number of dropped calls she has been experiencing.

3. For an office manager: You didn’t order enough supplies, and your co-workers are upset they don’t have the materials they need to finish their job.

4. For a daycare owner: One of your employees told a child to “shut up” and the parent found out about it and is very upset.

5. For a contractor: You have been very busy and unable to complete a customer’s two-bathroom remodel on time. The customer is angry because she expects company and the bathrooms are not complete.

Writing must be college-level, including grammar, spelling, punctuation, and syntax. Important, please  proofread  for comprehension before submitting.

You should submit

1. Specific  service recovery processes and options for customer recovery  and include a process for  measuring customer satisfaction  for each.