1250 words Essay

The essay must respond 3 questions

#1 The case showed a detailed description of Oberoi’s operation and begins with the management of a guest complaint. How do you recommend Vikram respond? What is the primary driver of your recommendation?

#2 What is your assessment of eMpower, Oberoi’s HR initiative, and how the incentives work to create a front line who are empathetic and attentive? Would you expect it to work well in this context over time?

#3 with the competition, what advice do you have regrading Oberoi Hotel’s growth plans? How to make hotel more profitable. Focus on hotel goal “We don’t want to be the biggest, we want to be the best”