Applied Managment Skills

1 2 3 4 5 6 7 1 2 3 4 5 6 7

Poor Good

Unstated; confused; conflicting Clear to all; shared by all; all

Ambiguous; generate little interest care about goals, committed

to them

ideas frequently repeated

2. Diagnosis of Group Problems

1 2 3 4 5 6 7

Poor Good

No systematic identification of Careful and systematic

causes; treat symptoms of diagnosis; solutions flow

problem rather than causes; directly from diagnosis;

jump to solutions before remedies attack basic

adequate diagnosis causes

3. Decisions

1 2 3 4 5 6 7

Poor Good

Decisions don’t get made; Consensus sought and tested;

Decision made by one or two different ideas integrated into

Members, or subgroup; low group solution; high overall

Overall commitment to solution commitment to solution

4. Participation

1 2 3 4 5 6 7

Poor Good

A few carry the discussion; All participate; all are involved

many people passive and actively contribute to group

effort

5. Listening

1 2 3 4 5 6 7 1 2 3 4 5 6 7

Poor Good

No listening; a lot of competition People are attentive; ask for

to speak; several talk at once or clarification or elaboration of

are interrupted; comments and ideas; communication is

ideas frequently repeated effective

6. Feelings

1 2 3 4 5 6 7 1 2 3 4 5 6 7

Poor Good

Unexpressed; expression of Freely expressed; empathy and

feelings discouraged; ignored, or consideration shown; feelings are

criticized; emotions “bottle up” considered important “data” for

group effectiveness

7. Influence

1 2 3 4 5 6 7 1 2 3 4 5 6 7

Poor Good

One or two people dominate; Influence shared; many people

Others cut off from influence; have input; influence widely

Means of influence unrelated to distributed; conviction in one’s

Group task of goals perspective seen as a virtue

8. Leadership

1 2 3 4 5 6 7 1 2 3 4 5 6 7

Poor Good

Group needs for a leader not Leader performs well; leadership

met; either group depends too role changes in group as

much on one or two people, or different leadership needs

there is a leadership “vacuum” become important

9. Conflict

1 2 3 4 5 6 7 1 2 3 4 5 6 7

Poor Good

Avoided, minimized, or Differences openly expressed

smoothed over; or open and acknowledged; people

disagreements become angry willingly confront differences;

exchanges that are left mutually satisfactory resolution is

unresolved actively sought

10. Trust

1 2 3 4 5 6 7 1 2 3 4 5 6 7

Poor Good

Members distrust one another; Members trust one another;

are polite, careful, guarded; willing to take risks and reveal

defensiveness; afraid to criticize sensitive information; candor

others or be criticized themselves encouraged; negative reactions

can be expressed without fear of

reprisal

11. Creativity and Growth

1 2 3 4 5 6 7 1 2 3 4 5 6 7

Poor Good

Members and group in a rut; Group flexible; seeks new and

operate routinely; people and better ways to operate or resolve

group are rigid in roles, problems; innovation and

stereotype one another; no experimentation encouraged;

progress, new ideas, or new new ideas and approaches

approaches actively tried