mgt 424-2

College of Administrative and Financial Sciences

Assignment 2

Deadline: 31/07/2021 @ 23:59

Course Name: Quality management	Student’s Name
Course Code: 424	Student’s ID Number:
Semester: Summer Term	CRN: 30058
Academic Year: 1441/1442 H

For Instructor’s Use only

Instructor’s Name: Dr. Majed Helmi
Students’ Grade: Marks Obtained/Out of 10	Level of Marks: High/Middle/Low

Instructions – PLEASE READ THEM CAREFULLY

· The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.

· Assignments submitted through email will not be accepted.

· Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.

· Students must mention question number clearly in their answer.

· Late submission will NOT be accepted.

· Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.

· All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).

· Submissions without this cover page will NOT be accepted.

· Assignment -2 should be submitted on or before the end of Week- 7 .

· The students are encouraged to relate the project content to the course materials from chapters ( 13 , 14 , 15 , 16 , 17 )

·

DMAIC / SIX SIGMA Project

Quality Management

Summer Semester (2021 - 1442)

DMAIC / Six-Sigma Project

In this assessment, the students are required to implement DMAIC / Six Sigma projects. Upon the completion of the projects, instructors should be able to test the students` understanding of major part of the course materials.

Learning Outcome:

1. Develop an appreciation of quality management theory, principles, and practices.

2. Use quality improvement tools and practices for continuous improvement.

DMAIC / Six-Sigma Project

During the process of projects implementation, hypothetically for the assessment`s purposes, picture your instructor as a chief executive officer of a company at any industry of your choice.

In order to gain the CEO` approval for quality improvement project (Six Sigma) and compete for full project`s sponsorship, you are required to provide a detailed project information to convince the instructor – supposedly the (CEO) to choose and support your project.

Guidance for the project proposal:

The proposal must include the following:

1. Product or Service Information: ( 100 – 150 words) – 1 point

Select an actual Product or Service from any local/international company that you would like to improve/change, and provide the following Information:

· The product or service general information such as name, features, value to customers..ect.

· Brief history about the chosen product or service (formation, sales, previous changes).

2. The necessity for change : ( 100 – 150 words)- 1 point

· The reasons behind the improvement decision, present no less than two reasons why you think the change is important for the product /service (Leadership, Competitors Technological advances, Training requirements, Rules and regulations, Customer demands).

3. Define Stage ( Planning) : ( 200 – 300 words)- 2 points

· Define the project’s scope, goals, and objectives and its team members and sponsors ( Project charter )

· Define the current and the desired status, the project scheduling.

· Define the stakeholders affected by the project such as (employees, society, customers, stockholders, suppliers…etc)

· Identify the team you need and the members` functions that will help you throughout the project.

· What method you plan to use for defining the project (Work Breakdown Structure, Pareto Diagrams) and why?

4. Measure Stage: ( 100 – 150 words)- 1.5 point

· Define the new process inputs, actions and desired outputs. (Hint : Process flowchart can be used to visualize the process)

· Define measurement Systems Analysis tool, to illustrate use measurements scales such as Nominal , Ordinal , Interval , Ratio. In addition, explain the reason for use.

5. Analyze Stage: ( 100 – 150 words)- 1.5 point

· Discuss no less than two conditions that might hinder the project progression (process variation) using one of tools mentioned in chapter (15 - Analyze Stage).

· Describe the new value delivered to the customers upon the successful implementation of the project.

6. Improve / Design stage: ( 100 – 150 words)- 1.5 point

· Present no more than two condition that can be altered to make the desired change ( cost , operation, human resource).

· Discuss one to two techniques you plan to use to improve the efficiency of process such as lean tools, 5S …etc.

7. Control Stage: ( 100 – 150 words)- 1.5 point

· Identify two methods that the team can use to evaluate performance after the project completion.

· Document two to three learned lessons from the process ( This part could be connected to the overall project experience )

Answer :