CLUB MANAGEMENT

Question 1 Jenna is the information technology director at a large country club. She's taking the other three members of her department on a retreat to develop department strategies and initiatives. What type of strategic planning is Jenna and her department engaging in?

Answers: club strategic planning

operations strategic planning

long-range strategic planning

functional strategic planning

Question 2 Committee chair Bill led a discussion with the rest of his committee about a club matter, then called for a vote. Since the committee is made up of nine members, five votes are needed to pass the measure. This way of arriving at a decision is termed deciding by:

Answers: authority.

minority.

majority.

consensus.

Question 3 What type of decision is being made when participants arrive at a decision informally and usually without a vote?

Answers: authority

unanimity

majority

consensus

Question 4 What is probably the most fundamental of the strategic planning elements?

Answers: vision

mission

goals and objectives

strategies

Question 5 Which of the following statements about creating a strategic vision is FALSE?

Answers: Encourage flexibility and inclusion.

Strive for perfectionism.

Challenge what holds the club back.

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Nobody, not even consultants, understand the club better than its managers, staff, and members.

Question 6 The focus of a(n) __________ strategy is high sales at low cost; the high sales are typically achieved by coming up with a product that will appeal to a broad target market.

Answers: differentiation

enhancing superiority

low-cost leadership

innovation

Question 7 There are three types of budgets that clubs must create and manage: normal capital budgeting, project capital budgeting, and __________ budgeting.

Answers: depreciation

operations

SWOT

human resource

Question 8 The general manager of a yacht club is conducting a SWOT analysis. One of the items he has listed is that all of his department managers have either just completed or are in the process of completing the Manager in Development program from the Club Managers Association of America. How would this item be classified in a SWOT analysis?

Answers: strength

weakness

opportunity

threat

Question 9 The Sky High Uptown Club is publicizing its outstanding view of the local marina during the upcoming Powerboating Weekend. What strategy is it engaging in?

Answers: exploiting weakness

enhancing noncompetitive strength

innovating

revolution

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Question 10 Which of the following statements about strategic implementation analysis is FALSE? Answers:

Agreement to the grand strategy should come easily if the steps in the strategic planning process were followed effectively.

General managers/chief operating officers need to share the club's grand strategy with their direct reports and all other club employees.

Department heads should align their daily operations with the grand strategy.

General managers/chief operating officers need to share the club's grand strategy with their direct reports and all other club employees and department heads should align their daily operations with the grand strategy.

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https://www.coursehero.com/file/23569335/Chapter-4/

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