quiz

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Question 1

5 Points

What characteristic of an organization is interrelated and interdependent to make the whole organization function?

1. rules

2. roels

3. hierarchy

4. norms

5. system

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Question 2

5 Points

Darren has realized that the best way to find out what is going on in the office is to hang out in the copy room. This is an example of what type of network?

1. formal

2. informal

3. bypassed

4. informational

5. cable

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Question 3

5 Points

Jo, a low-level employee, is e-mailing an organizational vice-president about an idea she has for the organization. This is a form of what type of communication?

1. formal

2. upward

3. chain

4. illegal

5. informal

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Question 4

5 Points

Darla walks in on her coworker, Troy, who is crying. Darla asks Troy what is wrong, to which he responds, “Nothing!” This is an example of which of the functions of nonverbal messages?

1. complementing

2. rearranging

3. substituting

4. contradicting

5. repeating

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Question 5

5 Points

An individual’s position in a group or organization is referred to as an individual’s _________. 

1. role

2. rule

3. place

4. status

5. purpose

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Question 6

5 Points

An individual’s predisposition towards work, motivation to work, job satisfaction, and ways of dealing with peers, subordinates, and supervisors on the job are referred to as her or his what?

1. organizational outlook

2. organizational goals

3. organizational orientation  

4. organizational personality

5. organizational temperament

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Question 7

5 Points

Alondra is very disgruntled with the status quo within her organization and despises the hierarchy within the organization. What organizational orientation does Alondra have?

1. upwardly mobile

2. indifference

3. ambivalence

4. goal centered

5. achievement orientation

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Question 8

10 Points

Fatima and Hamid work within the same division in a large corporation. The two quickly became friends because they are both Iranian. Which type of homophily explains how this occurs?

1. attitudinal

2. background

3. demographic

4. optimal

5. fabricated

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Question 9

5 Points

Which form of homophily is created when two people are not honest about who they are and what their attitudes, beliefs, and values are?

1. attitudinal

2. background

3. demographic

4. optimal

5. fabricated

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Question 10

5 Points

Which orientation to management believes that it is possible to integrate the goals of the organization with the goals of the individual?

1. human relations 

2. interpersonal

3. scientific

4. humanistic

5. human Resources 

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Question 11

5 Points

Chris’ management communication style tends to consist of a high concern for task and a high concern for people. Which leadership style does he possess?

1. social

2. task

3. balanced

4. moderate

5. leaderless

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Question 12

5 Points

Diallo has a lot of faith in his employees, but he still makes most of the major decisions himself. What kind of manager would he be, according to Likert’s PDM Theory?

1. exploitive authoritative

2. benevolent authoritative

3. consultative 

4. participative

5. instructive

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Question 13

5 Points

Abu encourages his subordinates to communicate with him and with their peers and tries to make communication very interactive. What management communication style does Abu have?

1. tell

2. sell

3. consult

4. discuss

5. join

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Question 14

10 Points

Which of the following is not a ramification of too much or too little status in an organization?

1. it inhibits communication

2. solidarity is not developed

3. it interferes with work

4. it causes resentment and conflict

5. it causes communication underload  

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Question 15

5 Points

Dialo and Gabby are very good friends. Dialo can get Gabby to do things for him by mentioning that if she were a “good friend” she would do it. Which type of power is Dialo using?

1. coercive

2. reward

3. expert

4. legitimate

5. relational

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Question 16

5 Points

Which of the following statements is false about the relationship between cultures and organizations?

1. organizations shape cultures

2. different organizations have different organizational cultures

3. culture shapes organizations

4. culture is not impacted by organizations  

5. individuals entering an organization go through culture shock

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Question 17

5 Points

What is the viewing of one’s culture as the center of the universe?

1. egocentrism

2. cultural identity

3. prejudice

4. discrimination

5. ethnocentrism

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Question 18

5 Points

Angel never seems to find out about what is going on in his organization until it is too late. He never seems to hear anything that is going on. Angel is an example of what type of person in an informal communication system?

1. liaison

2. opinion leader

3. informer

4. isolater 

5. innovator

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Question 19

5 Points

Which of the following sets of needs create tension that all organizations must face?

1. shareholders' needs and manager's needs

2. managers' needs and workers' needs

3. individual members' needs and the needs of the organization 

4. the needs of the society and the needs of the organization

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Question 20

5 Points

Organizations require us to sacrifice some of our independence and replace it with

1. specialization

2. efficiency

3. interdependence

4. coordination

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Question 21

5 Points

Organizations that face turbulent environments are most effective when their communication systems

1. are capable of adapting to change  

2. are stable—employees do not think everything around them is chaotic

3. limit information flow through the organization to prevent information overload

4. a and b only

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Question 22

5 Points

For rule systems to succeed in influencing employee behaviors

1. the rules must be perceived 

2. as being fair, objective, and equally enforced

3. employees’ behaviors must be linked to a credible reward system  

4. a and b

5. none of the above (rule systems never succeed)

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Question 23

5 Points

Participatory decision making has been shown to

1. have no effect on job satisfaction and decrease productivity

2. increase job satisfaction, increase gossip levels, and have no effect on motivation

3. increase job satisfaction, increase motivation, and have no absolute effect on productivity 

4. decrease workplace relationships, decrease motivation, and increase productivity

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24.

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Question 24

5 Points

 Organizational stories play which of the following functions?

1. they reveal the values of the organization

2. they allow people to justify their actions at work

3. they support the culture by making its taken-for-granted assumptions seem legitimate

4. a, b, and c  

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Question 25

5 Points

Network organizations motivate and control their units and their units' members through

1. hierarchical authority

2. cultivating trust

3. network-based formal systems for monitoring and control members' activities

4. b and c  

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Question 26

5 Points

Role negotiation occurs when employees

1. enter a new organization

2. transfer within the same organization

3. adapt to a merger or downsizing

4. a, b, and c 

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Question 27

5 Points

Contingency design theory suggest that when an organization exists in an unstable and highly complex environment, the organizational strategy used should include

1. the use of many memos and other forms of written communication

2. a high degree of centralization for maximum efficiency

3. highly qualified and experienced staff  

4. a and c

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Question 28

5 Points

The influence granted to individuals as a result of their status or formal role in the organization is

1. referent power

2. asset power

3. legitimate power  

4. constant power

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Question 29

5 Points

 Asking technical questions instead of practical questions

1. privileges some interests over others, usually preserving the status quo

2. focuses our attention on seemingly value-neutral issues rather than value-laden issues

3. enables us to better understand "how" a process works

4. a, b, and c  

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Question 30

5 Points

Groupthink occurs more often among what type of groups?

1. highly cohesive groups  

2. taskforce groups

3. egocentric groups

4. a. none of the above

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