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Question 1 5 pts

Prepare a service blueprint for making a savings account deposit using a bank teller.  Create your blueprint in Word and then upload the file here.

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Question 2 5 pts

Prepare a service blueprint for applying for a home equity loan at a bank.  Create your blueprint in Word and then upload the file here.

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Question 3 10 pts

Construct a list of steps for making a cash withdrawal from an automated teller machine (ATM). Assume that the process begins at the ATM with your bank card in hand. Then identify the potential failure points (i.e., where problems might arise in the process). For each failure point, state one potential problem.

Create your list in Word and then upload the file here.

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Question 4 10 pts

Consider the following system:

----------> 0.90 ------------> 0.90 ------------>

Determine the probability that the system will operate under each of these conditions.  Round your answers to four decimal places.

1. The system as shown.

2. Each system component has a backup with a probability of .90 and a switch that is 100 percent reliable.

3. Backups with .90 probability and a switch that is 99 percent reliable.

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Question 5 10 pts

A system consists of three identical components. In order for the system to perform as intended, all of the components must perform. Each has the same probability of performance. If the system is to have a .92 probability of performing, what is the minimum probability of performing needed by each of the individual components?  Round your answer to three decimal places.

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Question 6 10 pts

One of the industrial robots designed by a leading producer of servomechanisms has four major components. Components’ reliabilities are (A) 0.98, (B) 0.95, (C) 0.94, and (D) 0.90. All of the components must function in order for the robot to operate effectively.

1. Compute the reliability of the robot. Round your answer to three decimal places.

2. Designers want to improve the reliability by adding a backup component. Due to space limitations, only one backup can be added. The backup for any component will have the same reliability as the unit for which it is the backup. Which component (A, B, C, or D) should get the backup in order to achieve the highest reliability?

3. If one backup with a reliability of .92 can be added to any one of the main components, which component (A, B, C, or D) should get it to obtain the highest overall reliability?

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Question 7 10 pts

Hoping to increase the chances of reaching a performance goal, the director of a research project has assigned three separate research teams the same task. The director estimates that the team probabilities are 0.9, 0.8, and 0.7 for successfully completing the task in the allotted time. Assuming that the teams work independently, what is the probability that the task will not be completed in time?  Round your answer to three decimal places.

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Question 8 0 pts

Attach your Excel file or a picture of your work for Chapter 4 Supplement problems.  (Your Chapter 4 Word document should be uploaded in other places in this assignment.

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