Hw 10
rajaajay9999
Question_6_RACKSPACEBUILDSOPENSTACK....pdf
redhat.com
facebook.com/redhatinc @redhatnews
linkedin.com/company/red-hat
I.T. CONSULTING & SERVICES
5,700 EMPLOYEES
15 OFFICES WORLDWIDE
BENEFITS
• Reduced costs and simplified
deployment for customers
with scalable, automated
OpenStack private cloud
platform
• Increased agility, helping
customers cut provisioning
time from over 45 days to
less than 3 days
• Gained ability to offer inno-
vative open source solution
with enterprise stability
and support
• Enhanced knowledge of
OpenStack and related
Red Hat technology
SOFTWARE AND SERVICES
Red Hat® OpenStack® Platform
Red Hat Enterprise Linux®
Red Hat Ceph Storage
Red Hat CloudForms
Red Hat Satellite
Red Hat Technical Account
Management
Red Hat Training and
Certification
In response to cloud adoption by its customers, managed cloud provider Rackspace® partnered
with Red Hat to collaborate on an open source private Cloud-as-a-Service solution. This offering
was built with Red Hat OpenStack Platform, Red Hat Ceph Storage, and other Red Hat solutions
and paired with its Fanatical Support® offering. Rackspace also gained expertise on Red Hat’s
OpenStack software and related tools. As a result, Rackspace can offer a flexible, scalable, and
reliable OpenStack private Cloud-as-a-Service solution based on Red Hat OpenStack Platform.
HEADQUARTERS
“ Red Hat is 50% of my team, and they will continue to be. We’ve been able to
really establish a level of integration and partnership between our companies that isn’t seen anywhere else in the industry.”
DAN SHEPPARD
SENIOR PRODUCT MANAGER,
RACKSPACE
Windcrest, TX
CUSTOMER CASE STUDY
RACKSPACE BUILDS OPENSTACK PRIVATE CLOUD SOLUTION WITH RED HAT
2redhat.com CUSTOMER CASE STUDY Rackspace builds OpenStack private cloud solution with Red Hat
SUPPORTING CUSTOMERS’ ENTERPRISE OPENSTACK PRIVATE CLOUDS
Cloud adoption has gained strategic importance, but many organizations lack the knowledge, skills,
and financial resources to migrate their IT environments to the cloud and manage them effectively.
Rackspace is a managed cloud provider that supports open source and emerging technologies.
Its customers want to establish OpenStack private clouds that combine public cloud agility with
enterprise security and stability, but OpenStack technology is complex and changes rapidly.
“Many of our customers have challenges moving from a CapEx to an OpEx model or from traditional
legacy hosting and virtualization to cloud-native, cloud-first development,” said Dan Sheppard,
senior product manager at Rackspace.
Rackspace offers Fanatical Support, an operations model that includes architecture guidance,
24x7x365 opporations, and real-time monitoring to respond proactively to problems — often before
customers even know they have an issue.
“They know that somebody is always watching their environment and making sure it’s up and
running,” said Laron Tangeman, senior manager of operations at Rackspace. “We don’t see them
as customers, but as partners. So we need to make sure their infrastructure is solid and address
issues quickly.”
To help its customers establish OpenStack clouds on technology that can be easily deployed and
supported without costly downtime, Rackspace offers an OpenStack private cloud managed service.
To expand its OpenStack-as-a-Service portfolio, including offering a choice of technology with expert
support, Rackspace turned to long-time partner Red Hat.
COLLABORATING WITH A TRUSTED PARTNER
Rackspace has used and supported Red Hat Enterprise Linux for more than 10 years. Rackspace is
a Red Hat Certified Cloud and Service Provider, a program that offers customers and independent
software vendors (ISVs) access to tested, verified solutions for enterprise cloud deployments. In
2015, Rackspace earned Red Hat North America Cloud Partner of the Year.
“Red Hat was an early investor in Rackspace after seeing that our Fanatical Support was really
making a difference in bringing Red Hat Enterprise Linux to datacenters during the early days of
Linux,” said Sheppard.
Rackspace has also worked with Red Hat to use and improve open source technology. Together, the
companies have contributed more than 27% of the code in the OpenStack community. Rackspace
has one of the largest implementations of Red Hat Satellite Server and regularly provides feedback
for improvements. The company is also a leading contributor to the Ansible community.
When a mutual customer sought to replace its VMware environment with a solution that combined
Red Hat OpenStack Platform with Rackspace’s OpenStack expertise, Rackspace worked with Red Hat
to develop Rackspace Private Cloud powered by Red Hat (RPC-R). This supported offering also inte-
grates several other Red Hat technologies, including:
• Red Hat Enterprise Linux, a robust platform for compute resources and hypervisors.
• Red Hat Ceph Storage, a software-defined storage platform that supports block, object, and file
storage and provides tight integration with OpenStack.
• Red Hat CloudForms, a management tool that offers complete cloud visibility and management
through a single, unified interface.
“ I’ve been working with Red Hat
OpenStack Platform for the last 18 months
and haven’t gotten a single late-night,
panicked phone call. I can sleep soundly
at night, knowing we have this stable
product in customers’ environments.”
LARON TANGEMAN
SENIOR MANAGER OF OPERATIONS,
RACKSPACE
3redhat.com CUSTOMER CASE STUDY Rackspace builds OpenStack private cloud solution with Red Hat
• Red Hat Satellite, a management tool that helps Rackspace provide Fanatical Support patches
and upgrades.
With RPC-R, customers can access compute and memory resources on demand in their clouds and
datacenters while Rackspace manages their application programming interfaces (APIs) and other
infrastructure components. To support this solution, Rackspace’s teams spent six months working
with a Red Hat Technical Account Manager (TAM) and enrolled in Red Hat Training to learn about the
technology and best practices for supporting customers’ systems.
As a result of the successful launch of RPC-R in early 2016, Rackspace was named the 2017 Red Hat
Innovation Award winner in cloud infrastructure.
IMPROVING PRIVATE CLOUD DEPLOYMENT AND SUPPORT
SIMPLIFIED CLOUD INFRASTRUCTURE
With RPC-R, Rackspace customers no longer need to focus on setting up their infrastructure and
components. This standardized cloud environment, with unified management through Red Hat
CloudForms, lets Rackspace customers easily use the technology and scale to accommodate
new applications and the needs of different teams. In addition, Red Hat Ceph Storage lets
Rackspace add storage nodes to improve performance and capacity without disrupting end-
user operations. As a result, Rackspace can more effectively manage and support its customers’
private cloud environments.
“Red Hat has created a lot of tools, such as Red Hat OpenStack Platform director, that help simplify
OpenStack for customers,” said Sheppard. “We’re able to accelerate their digital transformation
and remove a lot of the challenges of deploying and adopting the technology.”
GREATER AGILITY AND FASTER DEPLOYMENT
RPC-R offers Rackspace and its customers greater agility to provision, deploy, and update systems
and components faster. With early access to releases, Rackspace can test integrations before new
versions of Red Hat OpenStack Platform are launched. In this distributed continuous integration
(DCI) approach, test cases are run for Red Hat software on Rackspace hardware against the latest
OpenStack code. Rackspace can validate key customer use cases before the code has even been
packaged, resolve any issues with Red Hat, and go to market faster.
“Innovation is delivering something that maybe the customer wasn’t expecting,” said Tangeman.
“With new features added in each release and a stable foundation, we can solve an issue or give
them a feature that they didn’t even know they needed.”
An open, API-based infrastructure helps Rackspace customers automate to become more efficient.
One customer used a private cloud and self-service capabilities built with Red Hat solutions and
other tools to cut provisioning time for new software from over 45 days to less than 3 days.
“They can now bring four versions of their software to market every year, not just one. They’re able
to be more responsive to internal teams and reduce their costs significantly,” said Bryan Thompson,
general manager of OpenStack private cloud at Rackspace.
OPEN SOURCE INNOVATION WITH ENTERPRISE STABILITY AND SECURITY
With Red Hat solutions, Rackspace can use innovative open source technology to help its custom-
ers expand and improve their deployments without sacrificing critical stability and security. Red Hat
Ceph Storage provides cloud infrastructure storage without a single point of failure and supports
ABOUT RACKSPACE
Rackspace, the #1 managed
cloud company, helps busi-
nesses tap the power of
cloud computing without
the complexity and cost of
managing it all on their own.
Rackspace engineers deliver
specialized expertise, easy-
to-use tools, and Fanatical
Support for leading technolo-
gies including AWS, Google,
Microsoft, OpenStack and
VMware. The company serves
customers in 150 countries,
including more than half of
the FORTUNE 100. Rackspace
was named a leader in the 2017
Gartner Magic Quadrant for
Public Cloud Infrastructure
Managed Service Providers,
Worldwide, and has been
honored by Fortune, Forbes,
and others as one of the best
companies to work for.
Copyright © 2017 Red Hat, Inc. Red Hat, Red Hat Enterprise Linux, the Shadowman logo, and JBoss are trademarks of Red Hat, Inc., registered in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. The OpenStack® Word Mark and OpenStack Logo are either registered trademarks / service marks or trademarks / service marks of the OpenStack Foundation, in the United States and other countries and are used with the OpenStack Foundation’s permission. We are not affiliated with, endorsed or sponsored by the OpenStack Foundation or the OpenStack community.
facebook.com/redhatinc @redhatnews
linkedin.com/company/red-hat
ABOUT RED HAT
Red Hat is the world’s leading provider of open source
software solutions, using a community-powered approach
to provide reliable and high- performing cloud, Linux,
middleware, storage, and virtualization technologies. Red Hat also offers award- winning support, training,
and consulting services. As a connective hub in a global
network of enterprises, partners, and open source
communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and
prepare customers for the future of IT.
NORTH AMERICA 1 888 REDHAT1
EUROPE, MIDDLE EAST, AND AFRICA
00800 7334 2835 [email protected]
ASIA PACIFIC +65 6490 4200
LATIN AMERICA +54 11 4329 7300
redhat.com F6460_0417
live migration of instances between compute nodes without performance disruptions. In addition,
an OpenStack community of more than 1,000 members actively working on more than 60 projects
offers new features without vendor or solution lock-in.
“In open source, a piece of code may be looked at by tens, hundreds, thousands of people from all
kinds of backgrounds to make it meet more needs,” said Tangeman.
In addition, Red Hat offers the reliability and extended supported life cycle — three years compared
to 12 months for community versions — to reassure enterprise users.
“Open source offers the best contributions to your project, but enterprises need more. That’s what
getting a distribution from Red Hat is about. It’s about taking the uncertainty and the change and
offering a standardized form with a reliable life cycle,” said Sheppard.
Using trusted Red Hat solutions has improved support experiences for both Rackspace and its
customers. “Working with Red Hat OpenStack Platform for the last 18 months, I haven’t gotten
a single late-night, panicked phone call. I can sleep soundly knowing we have this stable product
in customers’ environments,” said Tangeman.
EXPERT SUPPORT AND TRAINING
Expert guidance from its Red Hat TAM helped Rackspace gain the knowledge to effectively deploy
and manage RPC-R, improving the user and support experience for its customers. “In the first six
months, we ended up meeting with our Red Hat TAM three to four times a week. They were always
on the phone, helping us build out a full feature set and answering questions,” said Tangeman.
Rackspace employees have earned more than 180 Red Hat certifications, including almost 100
Red Hat Certified Engineer (RHCE®) in Red Hat OpenStack certifications. These certifications
offer proof to customers and partners of expertise in Red Hat solutions and related technology.
“We have access to online training and test labs to refine our knowledge of Red Hat OpenStack
Platform, with a safe environment to experiment in,” said Tangeman. “We’re grateful to have
Red Hat as a valuable partner.”
SEEKING NEW OPPORTUNITIES FOR COLLABORATION
Rackspace plans to continue to collaborate with Red Hat to improve Red Hat OpenStack Platform
and its private cloud solution, as well as create new, innovative offerings.
“We’re constantly seeking the next innovative technology that’s changing the market landscape,
where we can bring our Fanatical Support and expertise to lead better adoption,” said Sheppard.
“Red Hat is 50% of my team, and they will continue to be. We’ve established a level of integration
and partnership that is rarely seen in the industry. It’s about how we’re working together to add
the next set of features and learn from each other.”
CUSTOMER CASE STUDY Rackspace builds OpenStack private cloud solution with Red Hat
