2 paragraphs of a project need to be written

· How many employees are working for you?

total of 5 employees

· How did you get your idea or concept for the business?

· CLEAR is a reflection by transparency, manifest and understood, our product is new in the market, and it follows the international fashion style that suits every lady,

· A bag represents you, bags are women priority, and its something women can't go outside without, our bags differ by other bags is that its clear, which is the new form of fashion style, we also made customization on bags so it is a remarkable tool that can lead to higher profit through increased customer satisfaction and loyalty, although it brings for our small factory a lot of work, the good work pays off, we entered these industry because there are no locals designer in it and we started in2016 and hope to reach a global position.

· What do you look for in an employee? (the most important things)

- helping customers on their choice

-stylist

- team work spirit

- deciplant & committed to work ethics

- Good Communication skills

- Ability to manage the conflict

- Is the company socially responsible?

Yes , we try our best to make some of sell go for the charity and especially to help poor people get new clothes , we donate 5% yearly in our total sales .

· What made you choose your current location?

Main criterias for selecting current location :

1- Close to the residence areas , meliha road, near the university of Sharjah

2- Easy access to the visiting customers

3- Its in a big avenue that has many designers and clothing brands

4- Easy to pick up from the shop

5- Serve a big segmentation

· What are your responsibilities as a business owner?

the main responsibility of the Business owner is to maintain the successful of the business, but in order to achieve this have to do so many tasks like:

1- Hire and manage the staff

2- Oversees the financial status , weekly and monthly .

3- Create marketing plans of how the business will be in a year

4- Update the website and chick the system

5- Rent fees

6- Make sure how customers are satisfied by the product

7- Make sure about product quality and chick up

8- Maintain a healthy work environment

9- Develop and fine tune the business according to the market situation

· How do you motivate your employees?

We follow different methods for motivations

1- Personal appreciation for individuals for hard work or personal achievements

2- Kind words

3- Flexible working hours

4- Daily bonus if achieved the daily sales targets

5- Giving the new collection bags as a gift before dropping it to the market , it makes them feel appreciated and special

· Can you give me an example of any challenges or problems that you faced with your shop and employees? 

Hiring the right employee is always challenge, last Ramadan we had a huge unread massage for eid orders as well, our customer started to get angry and write under the inestgram comments that there was no respond for online shopping , we struggled and had a shortage in employee and we couldn’t find a new employee that time .

another problem faced us was about timing in the shop also during Ramadan hours , the shop open from 10 am to 10 pm , which had many customers complain and require us to open until 12 am .

the most common problem we faced was in the delivery fees and the time each order takes , we solve this problem by choosing DHL fast and cheap service plus we made the delivery only in 2 working days.

as a clear team , we tried our best and solved all the probloms because customer service mangment is important to us .

· How do you manage diversity in the employee’s culture? 

In our regular meeting with the staff we always focus on the importance of the team work and how it affects the productivity within the team.

we share our common goals through teamwork

-we assure that our passion will help us to achieve our success

We try to deal as a friends in the work environment that everyone is helping the other and this will lead them to achieve better customer satisfaction and better results, our small team is working in the best condition and they have good relationship with each other , clear team is blessed and hope thing don’t change when our family get bigger .