Problem Solving

profileMonique79
QtrProcessChecklist4Q14.xls

CHECKLIST

Quarterly Reporting Process Checklist - 4Q14
TASK WHO DUE DATE STATUS NOTES KMH Only
1 JP Morgan (CSA Scores) - Save a copy in the JP Morgan folder. - E-mail a copy to Natalie Williams at UPS Freight Ken 11/02/14 x
2 Reserve Rooms for IR Earnings Meetings - IR Conference Room for whole month + prior week - Training Rooms on first floor - Casey Room (Kim Tisdale) - Make sure Kim Tisdale orders hot and cold beverages Ken 11/02/14 Complete x
3 DHL Earnings Release - Print: Earnings, Transcripts, and Presentation. - Distribute copies (or e-mail when they are away) to JW, MJ, KC, JN, FX. - Complete Recap E-mail and distribute to the list above. Ken 11/04/14 Complete x
4 BOD - “Peer Earnings” electronic packet: - Send analyst notes to the board within 7 days of our Earnings release - 1 quality notes that covers: (1) DHL (2) TNT (3) LTL (4) Forwarding - NO MORE YRC - Spreadsheet is found in \Post Earnings Activities\Mgmt Comm & Board\FOR BOARD Ken 11/13/14 Complete x
5 Mid-Qtr Econ - Target date is middle of quarter - Complete prior to road trip Ken 11/13/14 Complete x
6 FedEx Call Set-up - Schedule Casey Room for the call on September 17th - 8:00 a.m. to 10:00 a.m. - Make sure there are hot and cold drinks - Send out invitations to the Plaza (DA, DB, AG, MG, KK, JB, TM, TF, KG, MN) - Send out invitations to the IR Team (JW, MJ, KC, JN, KH, FX, TP) Ken 11/18/14 Complete 11/18/14: I talked with Kim Tisdale. She scheduled the Casey Room. x
7 Request DA and KK Schedules for the Closeout Month - Contact Kim Tisdale for KK's calendar - Contact Ashley Suckling for DA's calendar - Print JW and MJ calendar Ken 11/18/14 Complete Received on 11/18/14 x
8 Schedule meeting with JW, MJ, KC, and JN to review recommended meeting schedule. - Your job is to have a reasonable schedule planned with knowledge of people's schedules - Create preliminary schedule for Earnings Release month based on best available information - Schedule Press Release and Script Reviews as timed meetings for IR - Complete "Conflict" Sheet - Meeting s/b held in room 17234 - Bring overhead - Update schedule during the meeting Ken 11/20/14 Complete Last quarter's meeting was held on 8/27/14. This quarter's will be scheduled for 11/20/14 @ 3:00pm-4:00pm
9 PMR Reports (October Results) - Receive from Ray Ashton (or Lincia Etienne) - Print copies for the IR Team (1 Page, Color) Ken 11/20/14 Complete 9th or 10th Working Day of the Month x
10 IR Cost Reports (October Results) - Khalix Query/Report is found in External IR\Business Plan\Cost Reports - Run Cost Report Query - Print copies for the IR Team (2-Sided, Color) Ken 11/20/14 Complete 9th or 10th Working Day of the Month x
11 Operating Days Posted to Website - Every 4Q we collect the op days to post to website. - Request from Intl Mktg the next year's op days by country by month (Use same format if possible). - File is saved in O:\EXTERNAL IR\OP DAYS - Analyze and review the file to identify which quarters will have op days issues. - Inform MJ and IR Team so we are not scrambling when Qtr days are different. Ken 11/21/14 Complete
12 IR Earnings Calendar Approval - After Earnings Calendar Meeting - print copy of updated schedule - MJ, KC, or JN review the updated schedule with JW for final approval Ken 11/25/14 Complete
13 Send out meeting invitations - Each quarter, review invitation content and update the control distribution list (Earnings Call Meetings.xls). - Don't send to exact list as prior quarter, though use last quarter's invite as a guide. - Ask for 10 copies for IR...and typically we have x amount of people so please bring enough for them. - Invitation Content: Does meeting require handouts? Any specific topics we need to ask them to prepare for the meeting? - Don't make comments that open the door to modify the scheduled meeting. - For CEO and CFO meetings: Follow up with both Ashley & Kim after the final outlook invitations have gone out, and confirm they have added the final dates to DA & KK calendars. Ken 12/02/14 Complete Note: Send out at one time per JW.
14 Send out meeting invitations - Ken Figiel (International, Forwarding, Distribution) Ken 12/05/14 Complete
15 Provide IR Calendar to Executive Assistants - After IR Calendar is approved by JW provide calendar to: - Kim Tisdale (Kurt Kuehn) - Ashley Suckling (David Abney) - Other Executive Assistants may want a copy Ken 12/05/14 Complete Handed out on 01/xx/15.
16 Q&A MJ - UPDATES - Page 6, section 9, take out [FOR READER] from 4 lines - Page 9, section 15, change FSL from "2Q14 announcement" to "3Q14 announcement" - Page 17, section 37, take out the last lines. They start with "Historically…" and "For Example…" - Page 25, section 50, take out "and Central" - Page 49, section 125, take out line ending in "avoiding the "Not in 1"" Ken 12/08/14 Complete x
17 Create Q&A Assignment Sheet Ken 12/08/14 Complete x
18 Check List Review (Schedule early in month following Earnings) - Meeting w/JN, KC, FX, TP, KH - Meeting is held in 17234 - KH will update Check List prior to meeting - Goal of the meeting is to finalize the Check List Ken 12/10/14 Complete
19 IR Cost Reports (November Results) - Khalix Query/Report is found in External IR\Business Plan\Cost Reports - Run Cost Report Query - Print copies for the IR Team (2-Sided, Color) Ken 12/10/14 Complete 9th or 10th Working Day of the Month x
20 PMR Reports (November Results) - Receive from Ray Ashton (or Lincia Etienne) - Print copies for the IR Team (1 Page, Color) Ken 12/10/14 Complete 9th or 10th Working Day of the Month x
21 IR Earnings Release Schedule - Posted to IR Web Site (Annual Process) - This process is completed in November or Early December - Receive the Earnings Release Dates from Chris Schweitzer - Provide dates to Michael Fuccione (ThomsonReuters) to post on IR Web Site Ken 12/15/14 Complete Annual
22 FedEx Earnings Release Call Day Prior to the Call - Make sure Competitive Group [Mike Alexander x8234, (404) 431-8703] knows to bring the "Side-by-Sides" down to Casey Room. - Ensure we have dial-in # to FedEx Call [from analyst notes]. - Ensure hot/cold beverages have been ordered [t/w Kim Tisdale]. Ken 12/16/14 Complete
23 ROA and Plan Asset Allocation (If Necessary) - Copy Q&A section into e-mail. - Request update from Brook Scardina x6032 Ken 12/17/14 Complete Q&A Request - Sent 01/05/15
24 Temperature True (Forwarding) (If Necessary) - Copy Q&A section into e-mail. - Request update from Ingrid Ritter (x7518) Ken 12/17/14 Complete Q&A Request - Sent 01/05/15 x
25 Technology/Product Update (If Necessary) - Copy Q&A Telematics, NGSS, Keyless Entry, Orion sections into e-mail. - Request update from Jim Dunn, Cheryl Fulginiti x8208 and Kelli Franklin-Joyner x4992. Ken 12/17/14 Complete Q&A Request - Sent 01/05/15 x
26 Pension Key Financial (this is part of the FR&P request) (If Necessary) - Copy Q&A section into e-mail. - Request update from Sharon Holness (x8012) - cc Tim Miller x8845, he actually updates the information Ken 12/17/14 Complete Q&A Request - Sent 01/05/15 x
27 Fleet Notes Q&A Update (Sustainability) (If Necessary) - Copy LNG, HHV, Electric & Bio, Factors, and Composite Vehicles into e-mail - Request update from Mike Britt x4661 Ken 12/17/14 Complete Q&A Request - Sent 01/06/15 x
28 WW Expedited Expansion (Int'l) (If Necessary) - Request update from Christine Mattei (x4090) Ken 12/17/14 Complete Q&A Request - Sent 01/05/15 x
29 WW Express Freight (Int'l) (If Necessary) - Request update from Ruchi Shah (x6657) Ken 12/17/14 Complete Q&A Request - Sent 01/05/15 x
30 Send Legal Q&A for updates (Legal) (If Necessary) - Rick Rufolo (Employee Related Cases) - Norm Brothers (Non-Employee Related Cases) - Philip Chritton (Non-Employee Related Cases II) Ken 12/17/14 Complete Q&A Request - Sent 01/05/15
31 MEPP (If Necessary) - Copy Q&A section into e-mail. - Request update from Ben Miloro (x6308) Ken 12/17/14 Q&A Request - Sent #/##/14 x
32 Request TUPSS and Retail updates (UPS Store) - Send request to Chris Kidwell (858) 455-8808. - He updates The UPS Store data and any new relevant information. - Request updated information on 3D Printing Ken 12/17/14 Complete Q&A Request - Sent 01/05/15 x
33 Send Public Affairs Q&A (Legislation) (If Necessary) - Send Public Affairs section to Kara Ross on 12/2/14 - Ask for it to be returned by 01/12/15 - Add International Section to Public Affairs Q&A (#82) - Format .05 Ken 12/17/14 Complete Q&A Request - Sent 12/02/14
34 Access Points Q&A Update (Int'l) - Copy B2C Market/UPS Access Points Q&A section into e-mail. - Request update from Joe Mozzali +322-776-9291 Ken 12/17/14 Complete Q&A Request - Meeting scheduled for #/##/14 @ #:##pm x
35 FR&P Deliverables e-mail (check list): - Prelim Web Schedules (due 1/09/14) - Due on Day 6 - International Web Schedules (due 1/13/14) - Due on Day 8 - Small Package volume 4Q14 to IR.xls data (due 1/12/14) - Due on Day 7 (for FX) - Free Cash Flow (due 1/19/14) [Handout to IR team] - Due on day of FR&P Meeting - Returning Cash to Shareholders (due 1/19/14) - Due on day of FR&P Meeting - Region Controller Presentation - Ask FX for date she'll send and date she needs it back - UPS Overview Presentation - Ask FX for date she'll send and date she needs it back - Pension Q&A (due 1/20/14) - Due one day after FR&P Meeting - ROIC (Updated Annually 4Q, print copy for books Q1, Q2, Q3) - FCF Conversion (Updated Annually 4Q) - Debt to Equity (Updated Annually 4Q) - FFO to Debt (Updated Annually 4Q, print copy for books Q1, Q2, Q3) - FR&P Packet - We get this report at the FR&P Meeting and make copies for the group. Ken 12/17/14 Complete E-mail request to Steven Sklenicka, Brady Anderson (previously Sharon Holness), and Sam Deich. Sent 01/05/15.
36 Facilities Update (Distribution) (If Necessary) - Brad Sand is the contact for the Facility updates. - Brad Mitchell VP, Mike Delaney, Dan Silvernale, Alan Amling (Marketing) - Bobby Clemons, Kent Nowak Ken 12/17/14 Complete Q&A Request - Sent 01/05/15 x
37 Log in FDX analyst questions into the analyst earnings question database Tiffany/Florena 12/17/14
38 UPS Capital Update (If Necessary) - Request deck from Joe Flannery x4146. - Hand out deck to IR and 2 Kings Ken 12/17/14 N/A Q&A Request - We are having a meeting this quarter. x
39 International Hub/Facility Stats Update (Int'l) (If Necessary) - Copy Q&A Spreadsheet into e-mail. - Request update from Rob Chiong x7712. Ken 12/17/14 Complete Annual 4Q Request Q&A Request - Sent 01/05/15 x
40 CrossBorder Connect Q&A Update (Forwarding) (If Necessary) - Copy Q&A section into e-mail. - Request update from Jeff Baumblatt 678-746-7027 (Previously Mark Taylor) Ken 12/17/14 Complete Q&A Request - Sent 01/05/15 x
41 MyChoice Q&A Update (US Dom) (If Necessary) - Copy Q&A section into e-mail. - Ask for an update on the reduction of Send Agains - Request update from Felicia Allen (678) 746-6526 Ken 12/17/14 N/A Q&A Request - From Weekly E-mail x
42 Air Network Optimization (Growth Initiatives section) (If Necessary) - Capacity increasing/decreasing? - Added/reduced trunk routes? - Flown capacity utilization up/down? - Request update from Rita Flaherty ([505] 329-6948) Florena 12/17/14 Q&A Request - Is this necessary or is this information on the deck? x
43 UPS Freight Request (UPS Freight) (If Necessary) - Copy Ground Freight Pricing (GFP) Q&A section into e-mail. - Copy LTL Guaranteed AM Q&A section into e-mail. - Copy % Revenue bundled with Technology into e-mail. - Request update from Charles Purvis (804-291-5821) or Thomas Murphy. Ken 12/17/14 Complete Q&A Request x
44 SurePost Redirect (US Dom) (If Necessary) - Copy Q&A section into e-mail. - Request update from Ray Ashton (or Lincia Etienne) Ken 12/17/14 Complete Q&A Request x
45 Omni-Channel (Macro - Growth Initiatives) (If Necessary) - US Domestic "Dom - Other" section. - Review with Katie Potochney x8445 Ken 12/17/14 Complete Q&A Request x
46 Early AM Q&A Update (If Necessary) - Copy Q&A section into e-mail. - Request update from Kaj Engberg x4882. Ken 12/17/14 N/A Q&A Request x
47 Volume Weighted Op Days (Operating Days) - Request from International (Kelly Huggins) - Used for Operating Days section of Q&A Ken 12/17/14 N/A We are not using these now but we are still requesting the information
48 Contact Stephen Bickel (Competitive Group) - Kurt wants to see how USPS volumes are trending before earnings. - Stephen Bickel provides IR with the 2 USPS files (Executive + detail). - See Kalin folder in the Dept Handouts directory of Earnings\. - The Report can be found in the Competitive Site in USPS section (I have it in my favorites) Ken 12/17/14 T/W Steve Bickel. He gave me a link to the Competitive Web Site. KH check to make sure they're the reports we need x
49 Analyst Database Review - Review analyst questions database to identify potential questions for Q&A. - Review Models Summary to Identify disappointments/surprises to cover in Q&A. Ken 12/17/14 Q&A Request x
50 "Countries with UPS Domestic Service" Q&A Update (Int'l) - Request information from Angus Wilson (Marketing Analyst); phone # (404) 828-8569 - File is located in: - EXTERNAL IR\Q&A Talking Points and UPS Info\International Topics\Domestic Service Ken 12/17/14 Complete Q&A Request - Sent 01/05/15 x
51 Canada B2C % (Annual) - In Access Points/B2C Market Section of Q&A - Ask Chris Grubb for an update on an annual basis (1Q) Ken 12/17/14 Complete Q&A Request - Sent 01/05/15
52 FedEx Earnings Release Call Morning of Call (Starting at 6:00am) - Make sure to log into FedEx site as a back-up - Leave dial-in # available for MJ. - Make sure hot/cold beverages have been delivered. - Print Press Releases, Stat Tables for 17 (7 IR, 9 MC) @ 7:45 a.m. - Arrange with Competitive Group (Mike Alexander) to bring "Side-by-Side" to Casey Room prior to start of call. About 17 copies. Ken/Florena 12/17/14 Complete Tiffany/Florena will print PR, Stats
53 FedEx Earnings Memo After the Call (10:00am start time) - JW, MJ, JN, KC receive copies of all analyst notes as soon as they are available. - Fill in "Analyst Notes" report as they come out. - Save all notes and transcripts in \External IR 2\ as they come in. - Highlight notes (the "we believe's", "our view's", "in our opinion's"). - Cut off notes at 2:30pm. Make 9 copies of notes and transcripts for DA, KK, JW, MJ, KC, JN, KH, FX. - Notes should be highlighted, 2-Sided, Stapled, and have a cover letter on them. Ken 12/17/14 Complete Florena/Ken will highlight notes
54 Review Mid-Quarter Control Log - Ensure any necessary talking points are addressed in Q&A. Ken 12/18/14
55 Recommend Q&A Items to Delete - Print out copy of previous quarter's Q&A and X out items which you recommended for deletion - Review deletion recommendations with JN - Review deletion recommendations with MJ - Delete approved deletions from next quarter's Q&A Ken 12/18/14 Complete Gave to MJ #/##/14
56 Send out Questions for the Business Unit meetings: - Airline topics (Rita Flaherty) - Domestic topics (Jim McGrath, Mike Hughes, Kristi Rodgers, Nicole Liu) - UPS Freight topics (Jeff Degen, Bruce Goodman, Don Winter, Charles Purvis, Frank Keller) - Rates & Forecasting topics (Mike O'Brien, John Vargo, Ibrahiim Bayaan, Brandon Smith) - Forwarding topics (Bennett Lee, David Parrott, Geoff Kelley, Matthew McGee) - Distribution topics (Dan Silvernale, Alan Amling, Brad Sand, Steve Knapp) - International topics (John Miltenis, Tony Esposito, Karl Ryker, Bill Pembroke, Sylvie Van Den Kerkhof) - Provide IR Team with all the Business Unit Topics/Questions after they are sent. Ken 12/18/14 Complete
57 FedEx Board of Director Posting - Prepare e-mail memo - Attach Mgmt Committee memo + the notes - Send to JW for approval for posting to BoardVantage through Ryan Swift (follow same format as previous postings). Ken/Jason 12/18/14 Complete E-mail was prepared on #/##/14.
58 Sales Topics e-mail - Using previous qtr's e-mail as starting point. Send list of topics to Sales Group. - Send e-mail to Lisa LaFave, Mike Mahoney, William Seward, and Geoffrey Bastow. - CC Anne Holder (notes are distributed to IR Team) - NOTE: Gerald Gibbons and Mike Mahoney attend the Domestic Meeting Ken 12/18/14 Complete
59 FedEx Earnings Memo Day After Call (6:00 a.m. start time) - Print out notes first thing in the morning and hand them out to MJ, JN, KC, KH. - Complete "FY1Q15 FedEx Analysts Notes.xls" report as notes come out. - Complete memo by 10:30 a.m. Review it with JN, then MJ. - When memo is completed and approved: - MC memo: Three best notes. Make copies 2-Sided, B&W. (TMc, TF, JB, AG, MG, DB, MN, KG receive memo and copies of 3 best analyst notes.) - DA, KK receive three best notes + All other notes (highlighted, 2-Sided, B&W). Ken 12/18/14 Complete
60 IR Calendar Distribution - Export IR Calendar into PDF - Send to Brady Haynes (previously Sharon Holness), Jamie Dawson, Steven Sklenicka, Susan Ward, Richard Peretz Ken 12/19/14 Complete Distributed on 01/05/15
61 Morgan Stanley Shipper Survey - Print 13 copies (2-sided, COLOR, spiral bound). DA, KK, AG, MG, JB, JW, MJ, KC, JN, KH, FX - Complete Shipper Survey analysis - Complete 1 page summary Ken 12/29/14 Complete We received last quarter's on 09/28/14
62 Schedule Region Controller Conference Call - Set up via Verizon 1.800.475.5000 - Use previous quarters confirmation ID to duplicate for the new call, change 4 digit passcode - Provide Jason with the call information. Ken 12/30/14 Complete The call should be scheduled for 2/04/15 from 9:00am to 10:00am. Conf. #: 1026771
63 Follow up with any dept who has not accepted our meeting invite - Public Affairs, Product Development, CTM, Competitive, Legal, Labor - Sales, Treasury, UPS Capital, Public Relations - R&F, Freight, Air Group, BIA, US Dom, Forwarding, Intl, Distribution, FR&P Ken 12/30/14
64 Mid-Qtr Econ - Update 2015 Econ Release Dates - Update Outlook Calendar with 2015 Econ Release Dates Ken 12/30/14 Annual - January x
65 Wolfe Shipper Survey - Print 11 copies (2-sided, B&W, spiral bound). DA, KK, AG, MG, JB, JW, MJ, KC, JN, KH, FX - Complete Shipper Survey analysis - Complete 1 page summary Ken 12/31/14 We received last quarter's on 09/30/14
66 Send blast E-mail to list on Thomson website with call number - 1st business day of earnings release month Florena 01/05/15
67 Analyst Models: Request from analysts Tiffany/Florena 01/05/15
68 Print Press Releases from Quarter - Copies for JW, MJ, KC, JN, KS, KH (total 6) and include in Binders Tiffany/Florena 01/05/15
69 IR Binders & Supplies - Create & Distribute: - Big binder: Use Keith’s big binder to do a physical side by side audit tabs and include summary in binder - Small binder: Put Red/Blue tabs behind the Q&A tab; use same labels as last time unless there are advance exceptions; keep in mind the YTD vs no YTD timing (starting 2Q - requires addl YTD tabs) - Print FINAL scripts from LQ and LY - FINAL, not tracking changes. Copies for JW, MJ, KC and JN. **Give JW's scripts to KC - Print paper copy of the meetings for the month and include in small binders.** - Keith needs to review binders before they get distributed to JW/MJ** Tiffany/Florena 01/05/15 Complete
70 Print earnings calendar for the transports for team Include in initial binders **Include AMC for companies reporting after market closes. The rest we'll assume report before market closes. **EC and ER times are needed for all firms (if available) Tiffany/Florena 01/05/15
71 Extract from Bloomberg Econ Report List *** include whole month reports; include in binders *** Tiffany/Florena 01/05/15
72 Send Region Controller call meeting invitation - Check w Keith… any distribution list changes in quarter? - USE the region controller list under the IR Mailbox CONTACTS folder Jason 01/05/15
73 Contact AT&T to schedule a Test Call - Schedule the Test Call about 30 days prior to the Test Call. - The actual Test Call s/b scheduled approx. 7 days prior to the Earnings Call. - IR calendar has all the information regarding previous calls. - Contact AT&T @ (800) 932-1100. Copy the detail from the last qtr call. - Copy and paste the new detail into the IR calendar. - Verify the Casey Room has been scheduled for the Test Call. - Create the Call Scripts and Workflow for Operators (to be sent day before call). Ken 01/05/15 Complete The call should be scheduled for 1/28/15 @ 7:30am. I talked to them on 01/05/15. They will e-mail the information for the call.
74 Transport Earnings Summaries: - Create a summary/general analysis of other transport companies’ earnings announcements (positive/negative) - Send daily by 10AM as soon as earnings announcements begin Tiffany/Florena 01/05/15 Ongoing This occurs throughout the month of earnings preparation
75 Business Unit Decks for C Level - After every Business Unit Mtg, provide deck to DA and KK. - Attach a memo that bullets what decks they are getting and place a clip on it. - Does not include Sales memos Tiffany/Florena 01/07/15 As Needed
76 Fuel spreadsheets: - Complete Small Pkg and LTL FSC Reports and distribute to team. - Complete US Gulf Coast jet fuel and Avg US Diesel comparisons and distribute to team. - Populate fuel question in Q&A. Florena 01/08/15
77 Crude Oil Price per Barrel for Profit Plan (comes from Neal Norris / Kelvin Becerra - FR&P) Florena 01/09/15
78 Analyst Models: Verbal review with Keith ** Send outlook invitation each quarter ** Florena 01/09/15
79 Send Monday Morning Meeting Schedule e-mail - Send by 7:30am - Include Meeting Name, Time, Attendees - Send to JW, MJ, JN, KC, KH, FX, TP Ken 01/12/15 Complete Mondays (01/12, 01/19, 01/26)
80 Late Night Preparations - Contact Facilities x8800, ask for A/C, Lights to be left on. - Dinner Ken 01/12/15 Complete A/C on from about 1/13/15 - 1/23/15 x
81 Receive Public Affairs Q&A Responses from Kara Ross - Distributed Public Affairs memo to DA and KK - Update and include in Q&A Ken 01/12/15 Complete
82 Q&A - Preliminary & BackHalf - Complete by date noted in "Due Date" column. Ken 01/13/15 Complete 1/13 to JN and 1/14 to MJ
83 Incremental Margin.xls (FDX & UPS) Update - This is a stand alone report. It can be updated when Web Schedules are available - File is located in External IR 2\Earnings\2014\4Q14\Other\Spreadsheets\Incremental Margins - Update this report before TTM, Small Package, and YOY. - Update with UPS and FDX Results. - Distribute to JW, MJ, JN, KC. Ken 01/13/15 Complete
84 TTM Operating Margin.xls Update - This report is used to create the Operating Efficiency slide in UPS TTM Margin and Export ADV…ppt. Located in the \Presentation\ directory. - File is located in External\Earnings\2013\4Q13\Other\Spreadsheets\ - Update with UPS and FDX Results. - Distribute to JW, MJ, JN, KC. Ken 01/13/15 Complete
85 Small Package Operating Margin Gap.xls Update - This is a stand alone report. Can be completed when web schedules are available - File is located in External\Earnings\2013\4Q13\Other\Spreadsheets\ - Update with UPS and FDX Results - Distribute to JW, MJ, KC, JN. Ken 01/13/15 Complete
86 UPS Freight Operating Metrics File: - Request in advance of IR meeting (Chad Snellings) - Department supporting materials directory - Receive, print and deliver to JW, MJ, KC, JN, KH, FX Ken 01/13/15 Complete 8th or 9th Working Day of the Month
87 Get global headcounts from HR (John Shipley). Jason receives via email from HR. (Headcounts Directory) Jason 01/13/15 8th or 9th Working Day of the Month
88 IR Cost Reports (December Results) - Khalix Query/Report is found in External IR\Business Plan\Cost Reports - Run Cost Report Query - Print copies for the IR Team (2-Sided, Color) Ken 01/20/15 Complete 9th or 10th Working Day of the Month
89 BIA Resi/Com Trend Report - Use BIA data to complete - Saved in US DOM Dept Handouts folder Ken 01/13/15 Complete
90 LABOR and Teamster Census (incl. UPSF) - 705, 710, IPA Update - HW&P Plan (Summary Report) - HW&P Plan (Detail Report) - Employee Census Report - Source is Ben Miloro x6308 - Distribute to KC, JN, and KH only Ken 01/14/15 Complete T/W Ben Miloro
91 Operating Metric File (Total Company) - Always explain formatting changes from previous qtr - Reformat so all pages are double-sided Florena 01/14/15 We get the intl results by EOD on Friday. Files will be ready Mon AM xxx
92 Operating Margin / Expense File with and without fuel - Qtr & YTD view and GAAP and Adjusted views Florena 01/14/15
93 YOY International (.xls) Update - This report is used to create the International Export Volume Growth slide in UPS TTM Margin and Export ADV…ppt. Located in the Presentation directory. - Update with UPS and FDX Results - Distribute to JW, MJ, JN, KC Ken 01/14/15 Complete
94 Around Monday of the 2nd week of the month, check all "open dates" companies' websites to close remaining unknowns and issue final handout Tiffany/Florena 01/14/15
95 UPS TTM Margin Slide and Export ADV_MM_DD_YY.ppt - Update Operating Efficiency Slide with TTM Operating Margin.xls - Update Intl Export Volume Growth Slide with YOY Intl MM_DD_YY.xls - Update Integrated Network Drives Efficiencies Slide with Prod Measures Spreadsheet Florena 01/15/15 Complete
96 Fleet Counts (Automotive) - Kyle Tiedt provides the data - Usually ready by the 15th of the month @ end of QTR Ken 01/15/15 Complete
97 PMR Reports (December Results) - Receive from Ray Ashton (or Lincia Etienne) - Print copies for the IR Team (1 page, Color) Ken 01/20/15 Complete 9th or 10th Working Day of the Month
98 Forwarding & Logistics Deck from Ken Figiel - On Day 9 Ken Figiel Provides Forwarding & Logistics Report. - Distribute to IR (5) and Plaza (2) Ken 01/15/15 Complete Tiffany/Florena will assist if needed
99 Productivity Measures Spreadsheet - This report is used to create the Integrated Network Drives Efficiency slide in UPS TTM Margin and Export ADV…ppt. Located in the \Presentation\ directory. - File is located in External\Earnings\2013\4Q13\Other\Spreadsheets\ - The file name is Productivity Measures 4Q13.xls - Get Miles Driven/Union hours from US Dom - Ken Oliver. - Use data from BIA #'s. - Use data from Airlines #'s. - Distribute Chart to JW, MJ, KC, JN. Ken 01/16/15 Complete Ask Ken Oliver for it prior to meeting. He should be able to provide it a couple of days before the meeting.
100 Intl Info Request to Bill Pembroke/Ken Figiel - The information below is available on the day of the meeting (1) Intl growth by country XLS (with PR region/country sheets - 4 tabs total AM AS EU CTRY) (2) currency sheet (3) revenue by region breakout (4) cargo reconciliation (5) any other qtr specific items Florena 01/16/15 Complete Should receive afternoon of Int'l meeting at the latest
101 Currency Hedge Report - Bill Pembroke - Distribute Report to the IR Team (JW, MJ, KC, JN, KH, FX) Florena 01/16/15 Complete
102 Econ Data Request to Econ group (1) ISM XLS file that contains: Mfrs' Inventory/Sales Ratio: All Manufacturing Industries (SA) , Inventory/Sales Ratio: Total Business (SA) , ISM Manufacturing: PMI Composite Index (SA, 50+=Increasing) , ISM Nonmanufacturing: NMI Composite Index (SA, 50+=Increasing) (2) YOY & QOQ %s table - US version (3) YOY & QOQ %s table - Eurozone version (4) Global EXPORT for Q&A (used to show global GDP in econ section Q&A but now use EXPORTS - use 4Q10 Q&A as guide) (5) World/country/zones (euro zone, Asia, etc) GDP 1/18/10: MJ wants it added back (6) World IP ** Need raw data (ADV) monthly and QTR for industry sectors ** Need raw data from Econ & Segmt Mkt for Retail ** call out some sub categories in durables/non-durables Florena 01/19/15 Retail - 1/14/2015 IP Release - 1/16/2015 GDP - 1/30/2015
103 Top 100 List from BIA - Kevin Hamada from BIA provides this report. - Available on Day 12 - Save in BIA folder Jason/Keith 01/19/15
104 Return Cash to Shareholders Report - Request from Sam Deich on Quarterly basis - Save in the following locations: - External IR\Historical Financials\Shareholder Returns Ken 01/19/15
105 PR Sheet Process w/Mike and Joe: - Review the country sheets from the IFA file - Review w Mike and get feedback to pass Tony Esposito/ Bill Pembroke - Once Tony makes final decision, get final clean (PR- ready) file and print and pass out JW, MJ, JN, KC (IFA will send final sheets to PR) Florena 01/20/15
106 Guidance Modeling Exercise (as needed) - Make assumptions based on verbal guidance and model guidance. Keith 01/21/15
107 Region Controller deck: populate financials, send to staff manager to audit then send to FR&P to audit ** Slide #s on SLIDES ** Florena 01/21/15
108 Create analyst prioritization list for Mike - alphabetical list (by firm name) for prioritization 1. Give JN 4 copies (JW, MJ, KC, JN) of: (a) FDX LQ db (b) UPS LQ db (c) priority list sorted by FIRM name ascending (use last quarter's file as template) 2. After Mike meets with Joe, they have the final prioritized list 3. On call day, Mike uses 2 copies of the above version. One for use as a checklist live on the call, the other to write a message to Joe during the call. 4. We should send AT&T the prioritized list night before the call so they know the order and follow it. Tiffany/Florena 01/21/15
109 LTL Competitor Freight Matrix Report (Prior to Earnings Call) - FDX - Earnings Release 12/17/14 - JB Hunt - Earnings Release 01/22/15 - Old Dominion - Earnings Release 02/04/15 - 02/09/15 (##/##/15) - UPS - Earnings Release 02/03/15 (Info available on 01/13/15) - Conway - Earnings Release 02/02/15 - 02/06/15 (##/##/15) - SAIA - Earnings Release 01/29/15 - 02/02/15 (##/##/15) - ArcBEST - Earnings Release 01/28/15 - 02/02/15 (##/##/15) - YRC - Earnings Release 02/25/15 - 03/02/15 (##/##/15) - File location: External IR\Earnings\YEAR\#Q##\Other\Spreadsheets\ - Handout the report to the IR Team; KK, JW, MJ, KC, JN, KH, FX - B&W copies, 3 hole punched Ken 01/22/15 These are estimated dates
110 Region Controller deck: Draft -- Complete presentation with notes and pass to mgr to review Florena 01/23/15
111 Legal Q&A - After meeting with Legal and creating a good Q&A. - Review with MJ. - Send e-mail of Legal Q&A to Teri McClure and Jake Amsbary - cc Norm Brothers, Rick Rufolo, Phillip Chritton and Kim Payne. Ken 01/23/15 Complete
112 Monthly Trends Update - US Domestic (Howie McGonnigal) - Freight (Frank Keller) - International (Bill Pembroke) - Forwarding (David Parrott) Florena 01/23/15
113 Print Q&A draft for Joe (almost final version for feedback by Joe) + LTL Matrix Ken 01/25/15
114 Print final Q&A for team Ken 01/25/15
115 Print off Final Q&A - Verify all necessary questions have been added and answered. Ken 01/25/15
116 Kurt’s YOY & MOM monthly trends sheets - Distribution Report (Timothy Rieger) - Forwarding Report (David Parrott) - Freight Report/Elizabeth Diggs Report (Jackie H. Bunn) - Domestic (Sam Deich) Tiffany/Florena 01/20/15 Complete Schedule this for right after the business unit meetings.
117 Wax pencils - Make sure we have a box full - Make sure they have a medium edge - Not too long or they break - Not too short or they can't write because of the wrap Ken 01/26/15
118 Kurt's Binder Prep - Press Release - Speeches (JW, DA, KK, MC) - Key Messages (Single Sided) - Q&A (Double Sided) - MJ Ready to Insert Packet: - FSC IR schedule behind the RPP/ADV web schedule - UPS Competitive Freight Matrix - UPS Freight Op Metrics - Op Exp IR Schedule - Op Metric (Pocket) - Op Margin (Pocket) - MOM/YOY (Pocket) - YTD Results - Notes: In case you want to use these tabs: Annotated Statements, Share Repurchase, CapEx, FFO/Debt, Anno/Invest Inc/Int, Expense Detail, Misc, Profit Plan Florena 01/26/15
119 Send blast E-mail to list on Thomson website with call number - 7 days before earnings release day Florena 01/27/15
120 Conduct actual AT&T Test Call - Conduct call in Casey Room on scheduled date - Bring you lap top to ensure the connection works - Print out the Test Call e-mail to make sure you are calling into the Text Environment - Steve Dye should conduct the call for AT&T since he hosts the actual call Ken 01/27/15 Make sure test call info is in the calendar and not the actual call information.
121 SYNOPSIS - Always print 1-sided - Take prior qtr Synopsis and build a document with TOC to match the Topics list - Each topic separate header with Topic Name Ken/Jason 01/28/15
122 Q&A Synopses for DA, KK, MG, and AG Jason 01/28/15
123 Get final key messages and Guidance. Compare to Q&A, Script, and Press Release for consistency. Also, audit the numbers. Florena 01/29/15
124 Send Final Q&A to Other Groups - Jake Amsbary - Andy McGowan, Steven Sklenicka, and Sharon Holness Ken 01/29/15
125 E-Mail AT&T (prior to 1:00pm - day before the call) - Steve Dye ([email protected], [email protected], [email protected]) - Earnings Call Scripts for Operator.doc - Earnings Workflow for Operator.doc - UPS Call Order.doc Ken 02/02/15
126 MC Packets - Everyone on the MC receives a packet except for KK (he has a binder) - Final Press Release (9 copies - stapled / 1 sided) DA, DB, JB, AG, MG, TM, TF, MN, KG - Income & Op Statement (Abbreviated from Andy McGowan) (9 copies - stapled / 1 sided) DA, DB, JB, AG, MG, TM, TF, MN, KG - Key Messages (9 copies - stapled / 1 sided) DA, DB, JB, AG, MG, TM, TF, MN, KG - MC Scripts (9 copies - stapled /1 sided) DA, DB, JB, AG, MG, TM, TF, MN, KG - Top Q&A (8 color copies - stapled / 2 sided) DB, JB, AG, MG, TM, TF, MN, KG Tiffany/Florena 02/02/15 In 3Q14 we started printing out Q&A in color for the MC.
127 Contact Kim Tisdale x7223 (Plaza): - To ensure that Casey and Plaza Conference Room #2 are set for coffee - Make Sure it's READY at 7:20 AM - Call her the day before the call - Verify the day of the call @ 7:15am Ken 02/02/15
128 Day of call Comm Line instructions - In the event VP IR is unable to fulfill duties as Comm Line coordinator, instructions have been created as a tab in this file - * There's wireless internet in the kitchen. Jason 02/02/15
129 On the Monday of the earnings call week, send Richard Peretz, Susan Ward, Jamie Dawson, and Sharon Holness the First Call and Bloomberg consensus #s Florena 02/02/15
130 Create large sealable folders for members of Management Committee packet Tiffany/Florena 02/02/15
131 Employee Communications Slides: - Send presentation to Julie Greenwell Florena 02/03/15
132 Day of call set up (6:30 start time - KH) - Signs: See the signs tab in this file - Make sure IR Director has a copy of the Comm Line information sheet - Turn off ice machine, refrigerator and coffee machine (in kitchen) - Wax pencils & paper for earnings call room for JW - Confirm that coffee is in the Casey room Ken 02/03/15 Reach out to Kim on 10/23, to ensure items turned off
133 Set up E-mail with web schedules and send immediately after press release hits Bloomberg ; Cursor is in the top left of each web schedule worksheet Florena 02/03/15
134 Validate IR Earnings Blast Contains the Following: - FR&P comprehensive web schedules - Make sure they match to IR website versions: 1. Qtr 3. Historical Florena 02/03/15 Change
135 Send Web schedules and Press release to M. Fuccione to post to IR web Florena 02/03/15
136 UPS Earnings Release Process (Day of Earnings) - Print & highlight initial analyst reports for DA, KK, JW, MJ, JN, KC, KH (7) - By 3:00pm put a cover letter on notes and deliver to DA, KK, JW. - Provide analyst notes to IR team as they become available. - Print 2-sides, can be black & white. Ken 02/03/15 Florena/Tiffany will help highlight
137 Validate IR Website was updated correctly - Verify earnings documents are posted correctly - Check file names - .xls and .pdf are posted correctly - FR&P comprehensive web schedules - 1-QTR, 2- Historical Florena 02/03/15
138 Transcript Distribution & Audit -- As soon as it's available on T1 (usually by 11AM), retrieve copy of transcript from ThomsonOne Street Events & save to LAN as PRELIM; send this PRELIM to IR team and Teresa Finley, include Steve Gaut, Andy McGowan, Steven S., Jake, Tracy, Damon, Alan Gershenhorn, Malcolm B., Elba & Julie Greenwell in transcript day of earnings; later save FINAL -- Obtain the red-line document and compare Thomson transcript to earnings call audio & identify inaccuracies for correction -- If corrections are material, then re-send final and describe the changes in the email Tiffany/Florena 02/03/15 Discuss distribution with JN - does it need to be updated?
139 Earnings Call Statistics - Receive list of call attendees from T1 - E-mail summary stats to KC, JN, MJ (Report in Post Earnings Activities/Participants) - Ensure to include both this quarter & last quarter stats - Reference prior e-mail from JN w/table; add available insight from T1 street events, etc* - ThomsonOne, select "More, Publish, Message Analytics, Event Traffic, ..." - Previous report can be found in: \External IR\Earnings\Year\#Q##\Post Earnings Activities\Participants\ Florena 02/04/15
140 UPS Earnings Release Process (Day After Earnings) - Print new analyst reports (provide to JW, MJ, JN, KC as available) B&W, 2 sided - 4 stapled copies, 1 unstapled to highlight - Complete UPS Earnings Memo by 12:00pm, review with JN then MJ. - Select best 3 analyst notes to include with the UPS Earnings Memo. - 3:00 distribute memo w/3 best analyst notes to MG, AG, TM, TF, DB, JB (B&W, 2-sided, not highlighted, stapled) - 3:00 distribute memo with 3 best notes + all notes to DA, KK, JW (Color, 2-sided, highlighted, stapled) Ken 02/04/15 Florena/Tiffany will help highlight
141 Log in UPS analyst questions into the analyst earnings question database Tiffany/Florena 02/04/15
142 Posting Files to SharePoint for the iPad - Q&A - Key Messages - Overview - 10Q Ken 02/05/15
143 Update UPS overview presentation w/booklet - Is there is any adjustment to any period we refer to in the deck- need recons for those periods - ask Jake early if in doubt - Send slides to JAKE at the same time they are sent to FR&P so reconciliations can been coordinated timely - Provide an email update to the group summarizing International Export ADV (or Total International ADV) or any other key tidbits of change to the Overview (ie, the TTM op margin is closing between competitors...) ** SLIDE #s on SLIDES ** Florena 02/05/15
144 BOD “UPS Earnings” electronic packet: - Copy of Mgmt committee memo - Attached PDF notes - David Abney and Kurt Kuehn get full sets of notes Ken 02/05/15
145 Receive copy of earnings call on CD Florena 02/06/15 T/W Steve Hope about MP3 version Do we even need this? When was the last time we went back and checked?
146 Dividend Announcement (DON'T SEND OUT UNTIL IT HITS THE WIRES!) - Verify we have the correct declaration, record, and payable dates (ask Dale Banks) - Send out Blast E-mail with Dividend Press Release - Update UPS Cash Dividend History and Ex-Date and send to Michael Fuccione (verify) each quarter - Update voice-mail (verify) each quarter - Update Investor Relations felt board each quarter - Annually update "Annual Dividends Declared" PowerPoint in January Florena 02/12/15 This is an approximate date
147 Move IR Temporary Directory - External IR 2 moves into External IR\Earnings - Create new EXTERNAL IR > quarterly directory Ken 02/13/15
148 BOD - “Peer Earnings” electronic packet: - Send a collection of competitor analyst notes to BOD within 7 days of Earnings release - 1 or 2 quality notes that cover 3 areas: (1) Integrators (2) Forwarding (3) LTL (DHL, TNT, 1 Forwarder, 1 LTL) - Do not include YRC Ken 02/15/15 This will need to be completed the week following the UPS Investor Conference.
149 Mid-Qtr Econ - Target date is middle of quarter - Complete prior to road trip Ken 02/15/15 This will need to be completed the week following the UPS Investor Conference.
150 Print 10-K (Only after 4Q [Annual]) - Received from Steven Sklenicka - Make copies for IR Team (B&W, 2-Sided, 3-Hole Punched, Spiral Bound) Ken 02/15/15 Estimate
151 TNT Earnings Release - Print: Earnings, Transcripts, and Presentation. - Distribute copies (or e-mail when they are away) to JW, MJ, KC, JN, FX. - Complete Recap E-mail and distribute to the list above. Ken 02/17/15 On this day, both the UPS Earnings memo and the TNT Earnings release will be due.
152 LTL Competitor Freight Matrix Report (Prior to Earnings Call) - Old Dominion - Earnings Release 02/04/15 - 02/09/15 (##/##/15) - Conway - Earnings Release 02/02/15 - 02/06/15 (##/##/15) - SAIA - Earnings Release 01/29/15 - 02/02/15 (##/##/15) - ArcBEST - Earnings Release 01/28/15 - 02/02/15 (##/##/15) - YRC - Earnings Release 02/25/15 - 03/02/15 (##/##/15) - File location: External IR\Earnings\YEAR\#Q##\Other\Spreadsheets\ - Handout the report to the IR Team; KK, JW, MJ, KC, JN, KH, FX - B&W copies, 3 hole punched Ken 03/02/15 These are estimated dates. This will need to be completed the week following the UPS Investor Conference.
153 Send Brady Campbell Transcripts from the LTL calls Ken 03/02/15
154 DHL Earnings Release - Print: Earnings, Transcripts, and Presentation. - Distribute copies (or e-mail when they are away) to JW, MJ, KC, JN, FX. - Complete Recap E-mail and distribute to the list above. Ken 03/11/15
155 FR&P Deliverables (annual report prepared in 4Q): - Funds from Operations (FFO) - O:\External IR 2\Earnings\2013\4Q13\Dept Handouts\FR&P - Add adjustment rows that Andy requested - Make sure DATE is correct - Include note regarding adjustments, for Pro Forma only, not Scripted items - Print and distribute fresh copy (Q1, Q2, Q3) to JW, MJ, KC, JN, KH Ken N/A Distributed on ##/#/14 x
156 FR&P Deliverables (annual report prepared in 4Q): - Return on Invested Capital (ROIC) - ROIC analysis spreadsheet - determine if there are any adjustments impacting tax rate that require the use of the 1-tax rate calculation - Modify calculation if necessary (from above), logic check vs. past versions - This is an annual report. JW, MJ receive a copy directly from FR&P - Print and distribute fresh copy (Q1, Q2, Q3) to JW, MJ, KC, JN, KH Ken N/A Distributed on ##/#/14 x
157 Sustainability Q&A Updates (Annual) - For updates copy and paste Q&A into e-mail. - Updates to Sustainability can be sent to Steven Leffin x7510. Ken N/A Annual - 2nd Quarter x
158 GRI Q&A Update (Annual) - When GRI is released update the GRI report. - It's found in the EXTERNAL IR\GRI\201# folder. Ken N/A x
159 CSI Review - Schedule a Qtr Dept Mtg when CSI is released. - Contact is Nancy Nicodemus (NBD1NKN) Ken N/A x
160 Peak Expectations from Industrial Engineering - 3Q (Peak Expectations) & 4Q (Peak Results) Earnings Only - Source: is Kerri Alderman (IE) for the .XLS report Jason N/A x
161 Print 10-Q (Only 1Q, 2Q, 3Q) - Received from Steven Sklenicka - Make copies for IR Team (B&W, 2-Sided, 3-Hole Punched, Spiral Bound) Ken N/A 10Q is released after 1Q, 2Q, and 3Q. 10K is released after 4Q. x
&LPrint Date: &D &P of &N&R&Z&F

Signs

Notes regarding sings:
Power point slides for signs have been labeled to indicate where they go. Signs are already created on LAN in earnings/admin. 2 PPT files
(2) interview room signs (interview in progress, please do not enter) - 1 used for the side room; the 2nd one is an extra
(2) earnings call room sign (please do not enter) (Casey and side room)
(1) glass door sign (please enter quietly)
(2) earnings call kitchen sign (please do not enter) [there are 2 kitchen doors]
IRO does a telephone interview with PR manager in the side room after the press release, before the call
7:30 - put the interview sign up in the side room with the earnings call enter quietly underneath it
8:00 - after IRO does the interview in the side room, take down the interview sign, leaving the other sign underneath it
After the earnings call, IRO remains in CASEY for additional interviews. *** Use the side door interview sign to put on the CASEYdoor ***

Comm Line Instructions

Reference for running the comm line
Sign into online tool using information provided in the comm line information sheet that IR provides
Callers start to show up on the "participant" tab as they are admitted into the call by the phone operator
Only after the call actually starts are you able to start sorting the list in the "Question Answer" tab
Sort the list in the online tool based on the pre-determined order and check them off on the paper control sheet as they are sorted
Give the IRO thumbs up when the pre-determined callers have been lined up in the system
Be attentive to the IRO in the room should he need assistance or have a question about the queue
Watch for the system to unsort your list and you have to resort and also talk to the comm line operator to whisper what's going on with callers
CONFIDENTIAL NOTES
Start w friendly/bullish analysts like: Robin Byde, Art Hatfield, Nate Brochmann
2nd will go the top/tough analysts: Wolfe, Wadewitz, Hoexter
Bill Greene is bearish, lower on the list

KK SD Binders

** NO WEB SCHEDULES FROM FR&P **
KURT BINDER SCOTT DOESN'T GET A BINDER, but he gets a PACKET at same time as KK binder
press release, scripts+ the 4 MC items. Deliver packet to SD at same as binder delivery to KK.
PRESS RELEASE (no tab, just 1st document when you open book) - single sided
AD SPEECH - single sided
SD SPEECH - single sided
KK SPEECH - single sided
KEY MESSAGES - single sided
Q&A - double sided
QTR TAB
1 MJ GIVES US READY TO INSERT PACKET, in addition need:
2 FSC IR schedule behind the RPP/ADV web schedule
3 UPS Freight Matrix (IR competition comparison) - after the LTL Rev web schedule page [Don't include until after audited by controller and don't include if it is not complete yet]
4 UPS Freight Op Metrics IR Schedule - after the LTL Rev web schedule page
5 Op Exp IR Schedule - behind the Expense web schedule
6 OP METRIC (POCKET)
7 OP MARGIN (POCKET)
8 MOM / YOY (POCKET)
Include QTD and YTD (red and blue tabs) for 2Q, 3Q, 4Q
YTD RESULTS
_______
In case you want to use these tabs
ANNOTATED STATEMENTS
SHARE REPURCHASE
CAPEX
FFO / DEBT
ANNO/INVEST INC/INT
EXPENSE DETAIL
MISC
PROFIT PLAN
4/17/2013: Kurt has requested that starting next quarter that we provide him with a large IR binder for the presentations. We will fill it with the first few presentations we receive (Public Affairs, Product Development, Air Group, etc.)  Then place it in his office on his table.  As we get the next few presentations, we will add his copy to his book each night with a note on top of the binder letting him know what we added.  He will leave the binder on his table.  Mike and Kurt discussed this last night and decided this is how he wants to handle it from here on. 

BOD Comp Notes

BOD Competitor Analyst Notes
Earnings Qtr Date Sent Day of Wk LTL Tucking Freight FWD INTL Small Pkg
4Q09 3/2/10 Tue Conway Old Dominion YRC CH Robinson Expeditors TNT
2Q10 8/6/10 Fri Conway Arkansas Best CH Robinson Expeditors DHL TNT
3Q10 11/10/10 Wed Conway Arkansas Best J.B. Hunt CH Robinson Expeditors DHL TNT
4Q10 2/22/10 Tue Arkansas Best YRC J.B. Hunt CH Robinson Expeditors 2/22 DHL 3/10-- won't wait, send later TNT 2/21
&R&Z&F

C Level

To ensure that we have the appropriate time with the C-level for earnings meetings, please follow these steps:
Updated: BZ, 7/7/11
(1) For the internal prep work of recommending the schedule to Mike & Andy, reserve prelim dates w/ Jill & Nancy for SD KK reviews (2) Have internal IR meeting and lock in dates (3) Send out outlook meetings and be sure that Jill & Nancy are included as invitees to the KK & SD REVIEW meetings (the final prep meetings only- Q&A, script, etc) (4) When all KK & SD invitations have been sent out, print out 2 copies of the final Outlook calendar and highlight the KK & SD final prep meetings and hand those 2 pieces of paper to Elba or Mike (whoever is around) (5) Elba or Mike will walk down to plaza and personally review the paper print outs with Jill & Nancy to ensure they enter into KK & SD calendars on the spot

LinkingMetadata

Follow-up Contacts

Freight LTL Market Charles Purvis 804-291-5821
FF Temperature True Joyce Backman 678-746-7239
Capital Proactive Response Vincent Pusateri 404-828-6642