QSO 420 ( week 7)

In responding to your peers, think about how their metrics compare and contrast with your metric, and identify any new information learned from reading peer discussion posts.

Refer to the Discussion Rubric PDF for directions on completing this discussion.

Peer 1 :

Carly Hunt

Hi everyone!

Project metrics are always interesting to look at. Another student had mentioned the adoption rate. I think adoption rate and error rates are an important metric to consider. For example, we had a project where we had to roll out DocuSign to our retail folks at the bank. While I was not the main analyst on the project, my co-worker came up with adoption rate metrics to see how it’s being used, along with error rates to see how well the staff is adopting and understanding this new technology.

Another metric my work is trying to adopt as well when doing projects is to be aware of the environmental, social, and corporate governance (also known as ESG) and see how we are applying that to our own company.

I personally love KPIs and metrics and enjoy seeing the visuals that can be made with the presented data.

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Peer 2:

Robin Winchester

Hello everyone,

A metric that would be useful in managing project(s) is improved communication. Now,

this is not really new as communication is essential in one’s professional and personal lives;

however, poor communication can drive a project into the ground. This is something that I have

experienced first hand as the company work for has an internal communication issue which has

caused problems in numerous projects, such as project delays, upset customers, and

misunderstandings. One of the issues stems from having too many ways to communicate, such as

CRM, Trello, Slack, texting, emails. With so many communication outlets, it can get confusing

and updating each platform can get missed. A recommendation would be to use one CRM—like

Monday.com, that can track a project’s status, budget, team member tasks, sales, etc.

Implementing a single system that focuses on project management will help keep projects

on track, improve communication, and streamline the process. With so many ways to

communicate; having multiple software’s to track projects’, it can be convoluted and confusing.

Using my company as an example; I work for an IT company that offers many services to our

clients as well as projects. The service side of the company would need to continue to use its

current CRM as it runs on a ticket system that has a schedule system built into it for our service

technicians to use. However, the project side of the company would benefit from a dedicated

Project Management CRM and keep all communications within that CRM instead of using the

same one as the service side and Trello to manage projects. A Transition would need to be made

with all on-going projects to the new project management software and the project team would

be set up for their specific projects. This way, everyone involved can be in the know of the status

of the project and communicate directly about each project so less can fall through the cracks

causing delays and upset customers.

References

Monday. (n.d.). Project Management made Easy. https://monday.com/lp/project-management?utm_medium=affiliates&utm_source=natural_intelli gence&utm_campaign=ww-en-prm-workos-project-project-desktop-bb_project-listing&utm_adg roup=bb_project&utm_banner=KcVvEQEBWO