HELP
Tiffany54321
QIReviewWorksheet3-Ch.34.docHIM 2510 Quality & Performance Improvement
Chapter Review Worksheet 3
Chapters 3 & 4
Instructions: Complete the worksheet and submit to the designated drop box.
Chapter 3
1) Q: What is performance measurement?
A:
2) Q: List and define the 3 areas most focused on when measuring performance.
A:
3) Q: What is the difference between a process measure and an outcome measure?
A:
4) Q: What is the difference between structured brainstorming and unstructured brainstorming?
A:
5) Q: What is an affinity diagram?
A:
6) Q: Why would you utilize a nominal group technique when working with performance improvement?
A:
Chapter 4
1) Q: What is the difference between a functional and cross-functional performance improvement team?
A:
2) Q: Are team leader and team facilitator one in the same? Clarify.
A:
3) Q: Why is it important to have a timekeeper in a performance improvement process?
A:
4) Q: What is the purpose of a team charter?
