questions

1. What is the difference between an ‘issue’ and a “crisis”?

2. How do you identify, rank and analyze an issue?

3. How do issues tend to develop?

4. How can you choose to respond as an organization?

5. What types of issues do you see in your organization?

6. What are the four stages of a crisis?

7. Can you see this in the BP Spill?

8. Look over the patterns of a poorly managed crisis that your authors give us in Chapter 6

9. How did BP do?

10. Has your organization faced any crises management events?