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Exam Questions

1. What is a closed model is as relates to an open model of an organization? Identify at least five principal features of each design and how do they fit in to the day-today operations of a public organization? Give at least three examples.

2. What is Maslow’s hierarchy of human needs? Explain each step and give examples of each.

3. What is Fredrick Herzberg’s motivation-hygiene theory? Explain and give at least two examples of what is an “extrinsic” and “intrinsic” dimension of this theory.

4. What engages workers? What disengages workers? Give at least two examples of each.

5. What is the fabric that keeps the organization together? Explain how data, information, and knowledge keeps the organization together. Give at least two examples of each.

6. What is the difference between position power and personal power? As a leader in a public organization which one would you prefer? Explain