Week 6 - Assignment: Explore Methods to Meet Public Demands for Quality Services and Week 7 - Assignment: Compare Statewide Programs for Efficiency

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Week 6

PUB-7022 v1: Executive Leadership in Public Administratio…

Managing Public Expectations

Public service to the citizens and residents of the United States should be a high honor for

public officials. Public administrators play a crucial role in helping to secure the homeland,

protecting critical infrastructure, promoting health and well-being, and working to secure

a future of the next generation of Americans through development of new innovative

ideas in technology, math, and science, and through policy and legislative developments

that will have lasting impacts on different aspects of your society. U.S. citizens and

residents have an expectation of certain quality services through public agencies, whether

it is through management of the Park Services, services through the Social Security

Administration, the Internal Revenue Service, or Medicare and Medicaid services, or

unemployment benefits or any of the many other public services offered by state and

federal agencies. There is an expectation that public services will be delivered in the most

expedient and professional manner possible.

Public managers are responsible for providing the best services possible to the public.

When these services are not delivered as expected, the public lets public officials know

through public protest, letters, emails, phone calls, and at times, through their elected

officials such congressmen or local representatives. These grievances can give a public

agency a bad reputation and these bad images can take years to repair, leading to public

mistrust and the public’s lack of confidence in these public institutions.

The government’s approach to help with messaging is done through public service

announcements or through other means such as public comments. Public comments allow

the public to view pending legislative rules and to make comments regarding their support

or disapproval of these pending new regulations. These attempts by the government to

notify the public of upcoming rules or to notify the public of health awareness campaigns

or other health-related news such as ways to avoid spreading the flu, promotion of

contraceptives, or measures to stop gun violence are all viewed differently by members of

society. There is no sure way to ensure these attempts are received in the manner

intended; therefore, it is not always the best way to communicate with the public.

Nevertheless, there is an expectation for quality services and public officials whether

federal, state, or local agencies, must try to deliver these services with the best quality

possible.

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Books and Resources for this Week

Harrison, J. P. (2016). Essentials of

strategic planning in healthcare (2nd

ed.). Chicago, Illinois: Health

Administration Press. Link

Jiang, L., & Probst, T. M. (2017). The

rich get richer and the poor get poorer:

Country- and state-level income

inequality moderates the job... Link

Sowa, J. E., & Lu, J. (2017). Policy and

management: Considering public

management and its relationship to

policy studies. Policy Studies Journal... Link

There are other occasions where members of the public do not want the government’s

intervention into their daily lives. Those sharing these views often take issue with new

regulations on areas they care deeply about such as the passing of the Patient Protection

and Affordable Care Act (PPACA/ACA), marriage equality, gun control, the debate on

social security and retirement benefits, and including certain Supreme Court decisions

such as Roe v. Wade, District of Columbia v. Heller, and Brown v. Board of Education.

Managing public expectation is not always easy. Federal, state, and local agencies must try

to accommodate as much as possible the views of the public even though there might be

strong disagreements.

Be sure to review this week's resources carefully. You are expected to apply the

information from these resources when you prepare your assignments.

75 % 3 of 4 topics complete

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Week 6 - Assignment: Explore Methods to Meet Public

Demands for Quality Services Assignment

Due December 5 at 11:59 PM

The purpose of this assignment is to create a short video agency announcement informing

the public of a new effort your agency plans to implement. For this assignment, you are a

state agency representative with the unemployment office. Be sure your video includes

the following:

1. Describe the current unemployment rate for your state (if outside the U.S., you can

choose a U.S. state or use data from your country of residence).

2. Explain eligibility criteria for unemployment in your state.

3. Recommend two ways your state can improve unemployment services.

4. Recommend two ways to help individuals re-enter the workforce.

Length: 3-5 minutes

References: Include a minimum of 5 scholarly resources.

Your presentation should demonstrate thoughtful consideration of the ideas and concepts

presented in the course and provide new thoughts and insights relating directly to this

topic. Your response should reflect scholarly writing and current APA standards. Be sure

to adhere to Northcentral University's Academic Integrity Policy.

Upload your document and click the Submit to Dropbox button.