Business proposal
oceanshore45
proposalbusinessv.docxHours of Operation
(This is supposed to be the CLIENT’s Hours, as shown in the RFP)
The name of our company is Client Care. Client care offers the best customer care services. Our primary customers will be Caprite Stores, Sanset online store, and J&S LTD. Our customer service operation will operate on a 24/7 period. We shall be reachable through our deadline all the time, including on holidays and special days. (You made this paragraph about Client Care, not Caprite.)
Number of calls to be taken daily
(This is supposed to be the CLIENT’s estimate of daily calls needed.)
We will take a minimum of 100 calls every day. Requests are recieved on time, where the questions and concerns from clients will be addressed. We seek to serve our clients most nobly, addressing their needs with urgency. This process will not only create good customer relationships but will go a long way in creating awareness of our application. (You made this paragraph about Client Care, not Caprite.)
Reporting needs
(OK, this seems to be the Client’s Reporting Needs, as it should be.)
Some of the reporting needs will include; how to use the application; these are the fundamental questions that arise from clients on how to download the Client Care App, sign up, etc. For us to help our customers receive client loyalty, we will help provide what they want. We understand that the key to a successful service business, we must comprehend the customer needs and meet them satisfactorily. We are determined to provide consistent service reports with direct feedback and help the company to use the information to make better decisions in the future.
(You assume that the Client wants this “How To” report. The client always wants a service log and an invoice that matches the log. The RFP will describe what other reports are needed.)
Proposed solutions to customer’s needs
The customer needs to be listed below are specific to the four companies. Requirements derived from the nature of the business of our customers are meant to help the companies meet their set objectives. (Why are you addressing FOUR clients? Are they related? Did the RFP link them together?)
(Is this list supposed to be the CLINT’s requirements, or is it solutions to the requirements?)
• Provide details about field service operations, work orders, customers, and technicians(Client Requirement: Service Log Report. Most Clients Require this.)
• Conduct timely analysis of trends in all transactions conducted by customers.(Client Requirement: Trend Analysis.)
• Provide accurate and reliable customer service at costs 40 to 60 percent lower than the fees our clients would bear in supporting these capabilities in-house. (This is salesmanship, but not Client Requirement or Your Solution to a Requirement.)
• Give clients real-time information.(Client Requirement and/or Solution?)
• We will allow the management to conduct key performance indicators that will ensure the competitiveness of the business. (Maybe reword this… It is confusing.)
• Quality, consistent, and timely service to our clients' customers (Salesmanship)
• Ensure rapid implementation of customized web-based support solutions. (Salesmanship)
Pricing
This portion is an essential part of our proposal. (Previous sentence is not needed.) The best thing about our contract is that we offer affordable prices that the company will have no hard time. (??) We will bill our services at a fixed monthly rate of $4500 with a small variance of $2 for live chats through emails. Further, all chat support services, priced at $9000 every month, which will be on a 24/7 basis. These prices will depend on the agreement of individual companies we work alongside. (Don’t know what this means…)
Effectiveness of the SalesForce. Our business system depends on an immediate model, using experienced salesclerks to make deals calls and manufacture customer connections. In light of the significance of the customer relationship, live e-care will have an optional layer of record bolster faculty working related to the business power. (I don’t understand…)
Geographic organization. From the start, live customer care will comprise of three sales representatives. We will cover three parts of the United States, namely; West, Eastern, and Midwest. The geographical location determined by the market area of our target customers. (You left your client and started talking about “target” customers … companies that are not yet clients.)
Sales and Customer Service. The head of Marketing and Sales will work closely with us to relay vital information on marketing and sales regarding the application. Understanding that we have various sectors in the form, clients need to understand the intricate details of every good and service transacted via our platform. Customers will have access to real-time information on the status of their transactions, including delivery time. Customer focus will remain essential in our operations as we work with our clients.(Again, you left your client and started talking about clients (plural)…This document should be about YOU and ONE CLIENT.)
Adding Value to the Clients
Customer care dedicated to improving the value in the mind of the client is our focus. We engage the clients regularly, on all platforms. Using the several avenues we have leveraged on, including live chats, social media, and phone calls, we ensure that our clients are always engaged. We will maintain a good customer relationship hence helping the company achieve its objectives, in the long run. (CLIENTS(plural again…))
Record reinforce colleagues for each client. While we continue to build additional arrangements and staff as we gain more clients, it is significant that the business power has space. We plan insightful to search for new customers without live client care losing the engagement we have built on over the years. Like this, every sales rep will have a record reinforce individual working couple with that individual. (This paragraph is very confusing…)
Advantages of using our services
Creating customer relationship groups. At last, live customer care will create customer relationship groups inside the association. These groups will incorporate the first sales rep, and the related record bolsters individual, just as the group of client delegates in the United States. As a group, they will be in charge of a consistent, fantastic association with the customer. The salesman and record bolster individual will most likely keep the United States group educated regarding critical issues with the customer and item or administration refreshes. (Groups of customers !!!)
(You need to focus on the single client that has asked you for a service quote…)
It is creating leads. Live customer care will take various courses to develop points for the business power that will be overseen by the VP-Marketing and Sales. Among the methodologies will be public expo shows, audits of exchange diaries and industry occasions, publicizing, and Internet look. Individuals from the group will be enlisted to build leads at whatever point they see a chance — for example, a site without email backing, or destinations with poor reactions to email.
(Building Leads is a good thing, but not in the context of trying to sell your services to a specific client, who gave you an RFP. Stick to the client needs. Don’t talk about selling your services to others…)
We recognize the customer's principal chiefs. Deciding the key leaders at every potential customer is necessary to deals with achievement. Live customer care will utilize industry systems and mastery to locate the ideal individual inside every association. Live customer care will likewise use a companywide client contact database, with the goal that anybody can add data to a customer out of this world crosswise over data. (You are still talking about the world, not your Client.)
Some of the support avenues we will exploit (GOOD)
Phone: Use of telephone will go a long way in receiving responses promptly. It is also the easiest and most used way of interacting with customers. (FOCUS: ONE CLIENT…)
Email: Today, almost everyone has an email account. We will effectively use email to communicate with customers proactively, especially of promotions and our operations. (Back to others, leaving your client wondering why you are wandering the world…)
Live Chat: The use of new technologies like chat-bots is one avenue we have leveraged. Chatbots will be used to give responses to clients in real-time. The use of live chat will enhance the cost-effectiveness and management of client issues. (the WORLD of clients)
Social Media: This is a new channel that companies are starting to leverage. We will use social channels like Twitter and Facebook, where the majority of clients are heavily engaged. (The world of clients and customers).
References
Batt, R. (2002). Managing customer services: Human resource practices quit rates and sales growth. Academy of Management Journal, 45(3), 587-597.
Carraher, S. M., Carraher, S. C., & Mintu-Wimsatt, A. (2005). CUSTOMER SERVICE MANAGEMENT IN WESTERN AND CENTRAL EUROPE: A CONCURRENT VALIDATION STRATEGY IN ENTREPRENEURIAL FINANCIAL INFORMATION SERVICES ORGANIZATIONS. Journal of Business Strategies, 22(1).
