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Project Claims and Damages Report

Name of Project

PPMP20011 Project Claims and Damages Report

1 Program Information

Program Name: Queensland Health Payroll Program

Date: Date of the current Projects Negotiation and Conflict Report

Project Ownership: Area responsible for the project

Prepared by: Name and project position

Distribution List: List of those receiving the report

2 Project 1: Forward strategy for payroll system

The preferred form of procurement as an outcome from the negotiation process for Project 1 proposed in the PPMP20011 Projects Negotiation and Conflict Report was…

The subthemes and KSAE’s that will best mitigate and reduce project claims and damages are itemized in the following tables.

2.1 Platform Foundation (p. 117-118)

Elements

KSAE’s to maximize the effectiveness (pp. 123-133)

1. Motivation and Context

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

2. Joint Governance structure

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

3. Integrated Risk Mitigation Strategy

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

4. Join Communication Strategy

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

5. Co-location Strategy

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

2.2 Behavioural Factors (p. 119-120)

Elements

KSAE’s to maximize the effectiveness (pp. 123-133)

6. Authentic Leadership

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

7. Trust-Control Balance

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

8. Commitment to be Innovative

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

9. Common best-for-project Mindset and Culture

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

10. No-blame Culture

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

2.3 Processes, routines, and means (p. 121-122)

Elements

KSAE’s to maximize the effectiveness (pp. 123-133)

11. Consensus Decisions

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

12. Learning and Continuous Improvement

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

13. Incentive Arrangements

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

14. Pragmatic Learning-in-Action

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

15. Transparency

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

16. Mutual Dependence and Accountability

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

3 Project 2: Governance and decision-making

The preferred form of procurement as an outcome from the negotiation process for Project 2 proposed in the PPMP20011 Projects Negotiation and Conflict Report was…

The subthemes and KSAE’s that will best mitigate and reduce project claims and damages are itemized in the following tables.

3.1 Platform Foundation (p. 117-118)

Elements

KSAE’s to maximize the effectiveness (pp. 123-133)

1. Motivation and Context

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

2. Joint Governance structure

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

3. Integrated Risk Mitigation Strategy

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

4. Join Communication Strategy

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

5. Co-location Strategy

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

3.2 Behavioural Factors (p. 119-120)

Elements

KSAE’s to maximize the effectiveness (pp. 123-133)

6. Authentic Leadership

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

7. Trust-Control Balance

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

8. Commitment to be Innovative

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

9. Common best-for-project Mindset and Culture

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

10. No-blame Culture

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

3.3 Processes, routines, and means (p. 121-122)

Elements

KSAE’s to maximize the effectiveness (pp. 123-133)

11. Consensus Decisions

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

12. Learning and Continuous Improvement

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

13. Incentive Arrangements

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

14. Pragmatic Learning-in-Action

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

15. Transparency

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

16. Mutual Dependence and Accountability

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

4 Project 3: People and change

The preferred form of procurement as an outcome from the negotiation process for Project 2 proposed in the PPMP20011 Projects Negotiation and Conflict Report was…

The subthemes and KSAE’s that will best mitigate and reduce project claims and damages are itemized in the following tables.

4.1 Platform Foundation (p. 117-118)

Elements

KSAE’s to maximize the effectiveness (pp. 123-133)

1. Motivation and Context

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

2. Joint Governance structure

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

3. Integrated Risk Mitigation Strategy

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

4. Join Communication Strategy

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

5. Co-location Strategy

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

4.2 Behavioural Factors (p. 119-120)

Elements

KSAE’s to maximize the effectiveness (pp. 123-133)

6. Authentic Leadership

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

7. Trust-Control Balance

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

8. Commitment to be Innovative

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

9. Common best-for-project Mindset and Culture

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

10. No-blame Culture

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

4.3 Processes, routines, and means (p. 121-122)

Elements

KSAE’s to maximize the effectiveness (pp. 123-133)

11. Consensus Decisions

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

12. Learning and Continuous Improvement

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

13. Incentive Arrangements

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

14. Pragmatic Learning-in-Action

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

15. Transparency

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

16. Mutual Dependence and Accountability

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

5 Project 4: Funding

The preferred form of procurement as an outcome from the negotiation process for Project 2 proposed in the PPMP20011 Projects Negotiation and Conflict Report was…

The subthemes and KSAE’s that will best mitigate and reduce project claims and damages are itemized in the following tables.

5.1 Platform Foundation (p. 117-118)

Elements

KSAE’s to maximize the effectiveness (pp. 123-133)

1. Motivation and Context

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

2. Joint Governance structure

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

3. Integrated Risk Mitigation Strategy

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

4. Join Communication Strategy

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

5. Co-location Strategy

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

5.2 Behavioural Factors (p. 119-120)

Elements

KSAE’s to maximize the effectiveness (pp. 123-133)

6. Authentic Leadership

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

7. Trust-Control Balance

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

8. Commitment to be Innovative

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

9. Common best-for-project Mindset and Culture

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

10. No-blame Culture

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

5.3 Processes, routines, and means (p. 121-122)

Elements

KSAE’s to maximize the effectiveness (pp. 123-133)

11. Consensus Decisions

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

12. Learning and Continuous Improvement

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

13. Incentive Arrangements

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

14. Pragmatic Learning-in-Action

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

15. Transparency

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

16. Mutual Dependence and Accountability

Technical KSAE:

Project Management KSAE:

Business Solution KSAE:

Relational KSAE:

The Project Claims and Damages Report is a communication tool that is used as a continuation of the Projects Negotiation and Conflict Report. The aim of the Project Claims and Damages Report is to highlight the KSAE (knowledge, skills, attributes, and experience) required as the strategic basis for mitigating and reducing project claims and damages.

Cheung & Chow found in 2011 that withdrawal occurs when a negotiator loses the desire to continue with discussions. They furthermore posit that their findings show that task-, emotion-, and competition-oriented negotiators are more likely to withdraw. The counterforce against withdrawal is when the negotiators are relation-oriented. In conclusion they find that good negotiators are those who are good at the technical aspects of the dispute and are emotionally stable (p. 1078). The research by Cheung & Chow is somewhat supported by the attitude-based strategic negotiation approach proposed in the negotiation decision support system by Yousefi, Hipel, & Hegazy 2010. Both Cheung & Chow, and Yousefi, Hipel, & Hegazy researches are also somewhat consistent with Walker & Walker’s 2015 research. Therefore, identifying the KSAE that will best avoid withdrawal and encourage relation development is a good strategy for negotiators.

A conclusion drawn from Walker & Walker’s research are three tables – Table 11 the platform facilities (p. 117-118); Table 12 the behavioural factors (p. 119-120), and Table 13 the process drivers (p. 121-123). These tables and other artefacts then are suggested as supporting KSAE (knowledge, skills, attributes, and experience) that are required in varying intensity to meet the needs of RBP (relationship-based procurement). Walker & Walker summarise (on pp.123-133) the KSAE as:

Technical KSAE;

Project Management KSAE;

Business Solution KSAE;

…and Relational KSAE.

In the PPMP20011 Projects Negotiation and Conflict Report you proposed a preferred form of procurement as an outcome from the negotiation process (Section 6) for each of the four projects:

Project 1: Forward strategy for payroll system

Project 2: Governance and decision-making

Project 3: People and change

Project 4: Funding

Using the three tables (11, 12, and 13) for each project then identify and justify the KSAE’s required that you believe will best mitigate and reduce project claims and damages in the report below.

Guidance boxes like this should be deleted when you have finished with the contents: position the cursor on the border, left click when a cross appears and press delete.

This report is based on the contents of Walker and Walker 2015 Collaborative Project Procurement Arrangements; Yousefi S., Hipel K.W., & Hegazy T. 2010. “Attitude-Based Strategic Negotiation for Conflict Management in Construction Projects”. Project Management Journal Special Issue: PMI Research and Education Conference 2010 Volume 41, Issue 4, pages 99-107, September 2010; Cheung S.O., & and Chow P.T. 2011. “Withdrawal in Construction Project Dispute Negotiation”. Journal of Construction Engineering and Management. Volume 137, Issue 12 (December 2011); Directing plus Managing Successful Projects with PRINCE2 (2009); A Guide to the Project Management Body of Knowledge (PMBOK Guide) 5th Edition (2013); and Kerzner Project Management: A Systems Approach to Planning, Scheduling and Controlling (2013). Please complete this report for the Recommendations (p. 9 & 36-38) contained in the KPMG 2012 Review of the Queensland Health Payroll System.

Guidance boxes like this should be deleted when you have finished with the contents: position the cursor on the border, left click when a cross appears and press delete.

Insert the Outcome from the Projects Negotiation and Conflict Report and then complete the table for each of the elements corresponding to the tables 11, 12, and 13 and KSAE’s identified in Walker and Walker 2015 pp. 117-113.

Add more space or lines or adjust each table as you best think is appropriate.

Guidance boxes like this should be deleted when you have finished with the contents: position the cursor on the border, left click when a cross appears and press delete.

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