Technology for Camile Faith

PROJECT 1

Needs and Challenges

For this case, a regional clothing line with eight locations shall be considered. The business has lost quite a number of customers which has been due to emergence of online shopping and competition from other businesses who have been doing better than them. This in turn has minimized profits. It has also been a challenge to keep a track of all employees working in the different locations due to lack of a centralized system. A lot of time and resources have been wasted because managers have to go from one outlet to another in person to deliver information in person. These challenges can be addressed by adopting new technological trends for instance, use of the Human Resource Information System (HRIS) software, design a website and incorporate it with Virtual Reality (VR) option and chat bots, Machine Learning (ML), Internet of Things (IoT), IT outsourcing, use of Artificial Intelligence (AI), and use of voice technology to mention but a few.

For the business to stand a chance against other competitors in the market, then they should adopt these innovative technological trends. This will motivate both the employer and employees due to interactions made possible by use of self-service portals leading to a conducive working environment and thus maximizing on profits. Adoption of AI facilitates wise decision making and it’s easy to protect the company’s database from cyber theft. Interactions with the customers is made possible by a having a website where the business can get feedback from the consumers and this has a positive impact on what areas the company should maintain or improve.

Innovative Technologies

There are many new technological trends which the regional clothing store chain can adapt and improve. However, we shall only consider three of them which are, HRIS system, machine learning, and a business website.

HRIS System

A Human Resource Information System (HRIS) is a software which combines human resource activities and information technology and enables data entry, recording information, tracking of employees, payroll, and accounting among other activities (Davis, 2018, para. 1). Some of its common features include, applicant tracking, benefits administration, payroll, self-service portals for employees, mobile applications, performance management, and scheduling (Davis, 2018, para. 19). HRIS enables keeping a record of the employee details which include; names, home address, and area of specialization among other details. It also has the self-service portals which can be used as mobile application. This portal enables passing of information from the employer to the employees or vice versa. The Bring Your Own Device Trend (BYOD) has been accepted by many companies therefore improving workers’ productivity (Makela, 2012, para.2).Storing of information using the HRIS system is more effective than keeping written records which are prone to damages unlike softcopy which can be backed up in case the system fails. This also helps reduce costs of operation. The HRIS system also improves co-ordination in an organization which has many outlets. (Rietsema, n.d., para. 3).For instance, it is easier to co-ordinate the 8 different outlets from a central point and this reduces unnecessary expenses like travelling all the time when there is a need to pass any important information throughout the locations. Generally, the main purpose of HRIS is to reduce expenses of the company, and therefore maximum profits are attained.

Machine Learning

Machine Learning (ML) is an application of artificial intelligence incorporated in a system to give it an ability to learn automatically and improve from experience without human intervention. It begins with observations, experience or instruction, and then making of better decisions in the future (“What is machine learning?,”2017, para.1) ML uses self-teaching algorithms which learn about data and identify a particular trend so as to make predictions (Kinnear, 2018, para. 9). Adoption of this trend by the clothing business will have a major impact on efficiency and profitability. Due to its ability to observe customer behaviors, it can be easy to identify the best profitable opportunities and avoid unnecessary risks. Once the company knows the customers tastes and preferences, it easier to satisfy them by selling to them what they need. This helps keep customers and even attract more therefore the business continues making profit.

Business Website

It is a common trend for businesses nowadays to have a website where they can interact with their consumers. This has been made possible by use of chat bots. A chat bot is a computer program that simulates human conversation through artificial intelligence (”Chat bot,” n.d., para. 1). Integration of chat bots into the website provides the customers with instant answers unlike waiting for replies through email which takes some time. Chat bots are available all the time making them efficient. It is also to reach many customers at the same time (Singh, 2019, para. 12). Another popular trend is incorporation of virtual reality (VR) into the business websites to enhance data visualization where the customers can be able to watch the advertisement videos (Finch, 2018, para. 5). One limitation of this virtual reality technology is one has to own a VR equipment to watch these videos. VR enables the customer to experience a virtual tour inside the store and this attracts many customers therefore an advantage to the businesses to maximize on making profits (Singh, 2019, para. 15-17). Although this technology has not yet advanced so much, it is expected to be popular in days to come.

Assessment

HRIS System

HRIS software vary in cost due to the different sizes of companies. A small company cannot use the same type of HRIS software as a large company due to difference in number of employees and requirement of the company. The software is integrated into the system of the company and does not require additional equipment. Both the employer and the employee benefit directly from this system while customers are not affected directly by this system. HRIS system provides many advantages but the shortcomings cannot be overlooked. It is an expensive trend to adopt due to the initial cost of acquiring the software, cost of operation, and may require training of personnel on maintenance. This software is mostly ideal for companies with twenty five employees and above (Davis, 2018, para. 15). Despite these disadvantages, HRIS system generally improves the performance of a business therefore increasing the profits. Due to its organized nature, it can attract more shareholders to invest in the business leading to even expansion. It is a cost-effective solution though it might take some time before it is fully incorporated into the business.

Machine Learning

Machine learning is not very expensive because it is an application which is integrated into a computer. It is also easy to acquire and does not need complex equipment to function.ML mostly benefits the business and not the customers because there is no direct interaction. Machine learning has advantages such as; the ability to detect fraud before it happens, prediction of customer behavior which helps the company to focus and improve on those areas that might lead to loss of customers, automation of business processes which helps save a lot of time and resources, and making of good recommendations of merchandise (Kinnear, 2018, para. 11). All these advantages work for the benefit of the company and thus ensures profits. However, ML has also a few disadvantages for instance; it requires a lot of time and resources to make a good prediction or decision, it requires experts to analyze the data correctly and this could lead to increase in expenses for the company, and it may not always give a correct prediction. Despite the few disadvantages of using ML, it should be adopted for the betterment of the business (Soffar, 2019, para. 16-21). Stakeholders have invested in machining learning to help maintain customers and even attract more.

Business Website

It is easy to set up a business website because it requires a computer and a specialist. It benefits both the consumer and the seller in different ways. The seller is able to reach as many people as possible, therefore having a high chance of gaining more customers. The customers have access to information about the products they are interested in and can even order for them and thus saving them a lot time and resources which would have been wasted if they had gone to the store physically. It is a platform which can attract stakeholders due to its ability to be accessed by anyone from anywhere. It is a cost-effective solution which should be adopted by the clothing store chain.

Selection

The company should adopt the business website other than the other two trends. Creating a website is less expensive than buying a HRIS software or adopting machine learning. A business should select an innovative technological trend which will not incur the business a lot of expenses. It also takes a short time to design a website as compared to machine learning which takes a lot of time before a valid prediction or decision is made. HRIS system does not take longer time as compared to machine learning. Also, the website helps maintain communication with the existing customers and also the potential ones and thus giving a direct feedback to the seller in the shortest time possible. HRIS system is only used by the employer and employee and does involve the customer directly. Machine learning depends on observing the behavior of a customer to make a decision which might be false. Through the website, customers can also order for merchandise. A clothing store can easily deliver products to the customers easily because they are light in weight and can be easily transported. Therefore, unlike HRIS system and machine learning, a business website has many advantages to both the customer and the seller, making it the preferable choice.

PROJECT 2

The technology life cycle is the journey that technology takes from its birth, growth to its inevitable death. Understanding the technology’s life cycle aids in predicting when you will have the ability to recover the investment you had put into development. It is mainly related to the time and cost of coming up with the creative approach of technology that provides a new edge to the organization. The technology life cycle involves four phases the research and development phase, Ascent phase, maturity phase and the decline phase (Bhasin, 2019).

What phase in the technology life cycle is the technology chosen in? What would be the ideal timing for adopting this particular technology?

According to the technology life cycle, technology to enhance the organization can be used based on the role they play so as to ensure that there is a positive growth as well as the enhancement of cultural heritages of the organization. In the research and development phase, organization have a chance to assess their agendas by making use of the early adopters. In this phase, the organization is not expected to install any technology since it is assumed to be unstable. In the second phase of technological life cycle, ascent, a company may convert it written objectives to launching the product. In this phase the company may take advantage of the newness of its technology and begin on putting effort on some of its objectives. The organization may choose to boost itself by implementing the mobility type of technology so as to get to may clients as possible. Through the use of mobility technology in this phase will allow the organization to establish a good connection with the journalist and the social media where they can send them news on their technology.

Additionally, the third stage of the technology lifecycle is the maturity stage. This is where the development of technology is accepted by the customers. At this phase the main agenda of the client is to get affiliation with the up to date technology. Organizations are encouraged to use cloud computing technology. Through this technology, companies can share, store and productively consume products low cost and high flexibility. The last phase is the decline phase, where the organization reaches to a point of no return. Additional developments are not expected at this phase. In this phase, the big data technology is mainly used to manage and control the data in the company. This technology will mainly assist the company to avoid its decline due to insufficient fund and unskilled labor. It enables the company to have a better competition and information access (Daim, 2016).

Based on the technology adoption models, determine the possible timelines of adoption that could be implemented. Which adoption timeline will best fit the needs of the organization? Be sure to provide details to support your choices.

One of the timelines of that an organization can implement to support technology adoptions developing training technique. People are required to see and interact with the specific technology in their specific work processes. To maximize adoption, the organization should ensure that the training is specific to every stakeholder. Since not every person understands things differently the organization can opt to use multiple training strategies.

The organization can as well opt to monitor and determine if the implementation timeline requires to be revised to smaller manageable parts. It is as well supposed to give the stakeholders a chance to give their opinions and review the technology as required. This give insights on what can be adapted and that which needs to be changed (Span, 2017).

What variables affect the timing and implementation of new technologies? What processes can be put in place to ensure smooth adoption?

There are various factors that influence the implementation of new technologies. The Stakeholder engagement with the technology is one of the factors that affect new technologies. Organizations function through the engagements between the stakeholders and the owners of the organization. Each stakeholder has an opinion based on the technological progress which can be put in place. In cases where the stakeholders approve the technology implementation process, the chances of succeeding are too high.

Another factor that affects the timing and implementation of new technology is the incentive, culture and collaborative environment. For instance, the degree of research and development that an organization has carried out has a high possibility of affecting the adoption of an organization to new technology. This is a fact since some firms’ culture is dynamic and they are ready to put into place any trending technology. Other companies are firm and are not interested with technological transitions. When an organization is supportive and innovative, they are high chances of success of new technology adoption (Patel, 2007).

PROJECT 3

Steps in the Implementation Plan for the Business Website Innovation

According to Akrich (2012), the vital part in the development of website is giving the website its shape and describe the way we disseminate information. Therefore, website development life cycle is primarily dependent on the stages of gathering data, detailed planning and launch maintenance. Building the business. Building the business website involves two main dimensions. Cost and time which depend majorly on the size of the business. The general clothing store chain business website development process will therefore take the following steps.

Step 1: Gathering information on the purpose, goals and target audience of the business for clear understanding of the website purposes. The estimated time frame for this is between 1-2 weeks. Step 2: planning the Sitemap and Wireframe creation to establish data that will enable the customers to predict how the inner site will look like. Then, the wireframe is created which is a visual representation of the user. The estimated time for this step is 2-6 weeks. Step 3: Designing the layouts, review and approval cycle to establish the shape of the website. This state takes information from the first step. The layout could be graphic design and the estimated time for this step is 4-10 weeks. Step 4: is the assembly of content writing to incorporate the information that is to be communicated to the audiences and adding calls-action. The estimated time is 4 to 12 weeks. Step 5: involves coding and creation of the website. The step incorporates all the previous design from previous stages. Here, home page and subpages are created. The estimated time is between 6-12 weeks. Step 6: involves testing, reviewing and launching. Every links are tested and software run to find possible typos. The step should take maximum 4 weeks. Step 7: the stage involves maintenance, opinion monitoring and regular updating to enable feedback. The step should be continuous.

The new system that involves website will significantly boost the number of customers visiting the stores from far distances compared with the old manual system. Therefore, to establish the new relationship with the new and existing customers, the new upgrade will be communicated through email announcements, in app messaging and tutorial walkthroughs, blog and news post announcement, in app change notification log, animated gifs and videos, public and press relations, in app announcement messages and chat widgets and education and community engagement.

According to Trott (2013), for the website to run through smoothly, the following stakeholders will be included. First, internal and external stakeholders. Internal stake holders are the employees while external are the interested parties in the success of the business. Secondly, primary and secondary stakeholders. Primary have the highest level of interest in the outcome of the business while secondary help to maintain the business. Lastly, direct and indirect stakeholders. Direct run day-day activities while indirect pay attention to the business outcome. According to Hung (2015), the stakeholder’s needs are to enable the performance of the clothing store chain to run smoothly which will be done through establishment of chain of command.

To ensure legal compliance in the new website created and its use, the management will adopt and communicate an ethical profile, train employees and stakeholders on compliance policies, integrate hotline that incorporates compliance programs and adopt an uncertainty-based approach to compliance management. The management will also be proactive in controlling compliance and ethical standards in the business unit. The above recommendations will enable smooth transition in the compliance of the ethical standards of the new website. The steps to ensure this smooth compliance is stating codes of ethics, communicating awareness and reinforcing training on the staff and stakeholders.

The new technology will not incorporate unnecessary logins from the staff members unless it is for official use only. To ensure security in the implementation of the new website and its uses. It will incorporate high sensitive security model that will detect system failure. The website will also incorporate system protection from hacking to enable information not to be rendered to other competitors. To ensure smooth and compliance to the new website, every stakeholder will have a specific detail of password which will be sensitive in that, it will require fingerprint scans to avoid non stakeholder’s login. This will enable protection of personal and business information within the website.