Project Quality Management
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ProjectQualityPlanningGuide02.docxQUALITY MANAGEMENT PLAN FOR XYZ Project Author: Your Name & Date
QUALITY OBJECTIVES
Define high level Project Quality objectives. Define ‘Project Level Quality’ from Customer/Sponsor Key Stakeholder level.
PROJECT DELIVERABLES SUBJECT TO QUALITY REVIEW
This section should summarize the Quality Control table below.
PROJECT PROCESSES DESIGNED TO ASSURE QUALITY & IMPROVE COST OF QUALITY
This section should summarize Quality Assurance table below.
QUALITY STANDARDS
This section should summarize the quality standards to be used and why they were chosen. This narrative should also clearly summarize how the project team will determine compliance with the quality standards. The summary should include both the product (standards for deliverables) and processes (expectations for project processes). Considerations may include: industry norms, government regulations, & customer specific standards, etc.).
QUALITY ROLES
This table is organized by team member and should identify quality roles for each team member as well as any external entities (regulators) involved in quality control &/or assurance. Be sure to identify who is overall accountable/responsible for others who will be performing specific Quality Control Activities (on deliverables) and reporting results.
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Project Team Role |
Name |
Quality Control / Quality Assurance Responsibilities |
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QUALITY TOOLS USED FOR THE PROJECT
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Quality Tool Name |
Description / Purpose & Applicability |
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OTHER RELEVANT MAJOR PROCEDURES
Managing Nonconformance & Corrective Actions procedures
Describe your planned format and frequency of communications to ensure you can evaluate performance whether for a team member performing an activity or for a vendor executing a contract. Identify how will you will apply performance criteria/thresholds during project execution and determine/apply corrective action (if needed) on a timely basis.
Processes to ensure Continuous Improvement (part of Quality Assurance)
For teams to remain successful, they must develop the discipline to continually improve upon their team processes (both quality & productivity) as well as their members’ team skills. What specifically will you do to ensure the team proactively collaborates and evaluates the changing dynamics of their operating environment to ensure team members’ learning? How will you ensure the team’s processes are evolving a pace at least equal to the rate of change? Will any particular model be used? (SIPOC, PDCA, DMAIC, etc.). Consider Benchmarking and feedback from customers, suppliers and other stakeholders.
QUALITY CONTROL & QUALITY ASSURANCE TABLES:
Quality Control Activities: (Reactive)
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Quality Control focuses on Project Deliverables. Quality control is a set of activities designed to evaluate project deliverables. Quality control focuses on finding defects in deliverables and/or verifying that requirements are being achieved. |
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Deliverable Name/Description |
Metric (Attribute that will be measured) |
Physical or Performance Quality Standard1 |
Quality Control Activity2 and Frequency |
Who is Responsible for performing Control Activity and reporting results |
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1Actual value or range of values/criteria that must be achieved to meet quality standards /customer satisfaction.
2Describe tools & techniques that will be used to determine if the deliverable is in compliance with quality standards. I.e. what tests/measurements/analysis will be performed to verify the deliverable conforms to specifications?
Quality Assurance Activities: (Proactive)
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Quality Assurance focuses on Project Processes. Think of quality assurance as activities that help to prevent quality problems while developing project deliverables. Quality assurance ensures that your project processes are appropriate and consistently followed. |
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Quality Assurance Process/Procedure (Activities you will use to help avoid the need for rework) |
Quality Standards for Process / Procedure1 |
Monitoring Quality Assurance Activity and Frequency2 (Audits, Process Reviews, etc.) |
Who is Responsible for performing Assurance Activity and reporting results |
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1Stakehlder’s standards /expectations for the QA process. What are the good or best practices stakeholders expect to be installed for reducing costs and improving quality?
2 Activity that will be performed to monitor if the QA process /procedure is being followed and complies with organizational expectations (good or best practices).
APPENDIX A (SAMPLE QUALITY TOOLS)
Page 1 of 1
Page
1
of
1
QUALITY MANAGEMENT PLAN FOR
XYZ Project
Author:
Your Name & Date
QUALITY OBJECTIVES
Define high level Project Quality objectives. Define ‘Project Level Quality’ fr
o
m Customer/Sponsor Key
Stakeholder level
.
PROJECT DELIVERABLES
SUBJECT TO QUALITY REVIEW
This section should summarize the Quality Control table below
.
PROJECT PROCESSES
DESIGNED TO ASSURE QUALITY & IMPROVE COST OF QUALITY
This section should summarize Quality
Assurance
table below
.
QUALITY STANDARDS
This section should
summarize the
quality standards
to be
used
and
why
they were chosen. This
narrative s
hould also
c
lear
ly summarize
how the project
team
will determine compliance with the quality
standards.
The summary should
include both the product (
standards for deliverables) and processes
(expectations for project processes).
Considerations may include: industry norms, government
regulations, & customer specific standards, etc.)
.
QUALITY ROLES
This
table is organized by team member and should ide
ntify quality roles for each team member as well
as any external entities (regulators) involved in quality control &/or
assurance
. Be sure to id
entify w
ho is
overall accountable/responsible for others who will be
performing
specific
Quality Control Activities
(on
deliverables)
and reporting results
.
Project Team Role
Name
Quality Control / Quality
Assurance Responsibilities
Page 1 of 1
QUALITY MANAGEMENT PLAN FOR XYZ Project Author: Your Name & Date
QUALITY OBJECTIVES
Define high level Project Quality objectives. Define ‘Project Level Quality’ from Customer/Sponsor Key
Stakeholder level.
PROJECT DELIVERABLES SUBJECT TO QUALITY REVIEW
This section should summarize the Quality Control table below.
PROJECT PROCESSES DESIGNED TO ASSURE QUALITY & IMPROVE COST OF QUALITY
This section should summarize Quality Assurance table below.
QUALITY STANDARDS
This section should summarize the quality standards to be used and why they were chosen. This
narrative should also clearly summarize how the project team will determine compliance with the quality
standards. The summary should include both the product (standards for deliverables) and processes
(expectations for project processes). Considerations may include: industry norms, government
regulations, & customer specific standards, etc.).
QUALITY ROLES
This table is organized by team member and should identify quality roles for each team member as well
as any external entities (regulators) involved in quality control &/or assurance. Be sure to identify who is
overall accountable/responsible for others who will be performing specific Quality Control Activities (on
deliverables) and reporting results.
Project Team Role Name
Quality Control / Quality
Assurance Responsibilities
