Customer satisfaction and Employee satisfaction regarding telehealth

Telehealth Outline

1. Introduction (Tanya)

a. What is telehealth? (definition)

b. Platforms used

c. Recent Popularity and trending

2. Customer satisfaction/Employee Satisfaction

a. Price

b. Demographics/surveys

c. comfortability

d. Efficiency

e. Accuracy

f. Management

3. Telehealth vs. In-person (Tehnia)

a. Differences

i. Organizing

ii. Staffing

iii. Management

4. Pros of telehealth (Ambria)

a. Cost

b. Efficiency

c. Comfort of patient

d. Prevents spread of pathogens

5. Cons of telehealth (Courtney)

a. Inaccuracy

b. Comfort level of patient

6. The future of telehealth (Courtney)

a. More advance technology

b. Better diagnosis

7. Why is Telehealth important (Ambria)

a. Ease of access

b. Cost effective

c. Prevent spread of pathogens