Customer satisfaction and Employee satisfaction regarding telehealth

1. Customer satisfaction/Employee Satisfaction

a. Price

i. Co pay vs Self pay, is it more expensive? Is it better for the patient? How the customer feels about it

b. Demographics/surveys

i. Customer satisfaction table with survey answers

ii. Who uses telehealth the most? What demographic? What do they think about it?

c. Efficiency

i. How well does it work as far time and resources are concerned? What needs to be allocated for it to function? How does it work in a Large vs Small HCO?

d. Accuracy

i. How accurate is the care given? How accurate are the diagnosis? What is the margin of error?

e. Management

i. What problems may this present for management, how does telehealth alleviate some problems that exist in an HCO