PROJECT
saideep1013
ProjectOutline.docxRunning head: INCIDENT MANAGEMENT 1
OUTLINE:
TOPIC: INCIDENT MANAGEMENT related to the various members of IT organization.
1) INTRODUCTION
1.1 Definition for Incident Management.
1.2 reason behind why Incident Management is important.
2) How to measure the Process.
2.1 Design flow for the process
3) Tools used in the Incident Prioritization
3.1 Incident manager
3.2 Service desk analyst
4) Foundation and Model
4.1 Initial Review and Diagnosis
4.2 Functional Escalation.
5) Roles and responsibilities of IT companies in Incident Management
5.1 Communicate workaround
5.2 Incident Resolution Details and assign to service desk.
6) Challenges in Incident Management
6.1 Employee related challenges
6.2 service desk related challenges
7) Reporting
8) Conclusion
9) References
