New

Memo

To: Kate Lindsay

From: Me

Date: November 16, 2021

Subject: Culture, Climate, and Ethical Decisions

 The purpose of this memo is to identify the main needs for Starbucks Corporation to avoid the same crime against our competitor: employees stealing money and resources without the executive team’s knowledge. The recommended course of action requires examining our company's culture and climate and aligning them to ethical decision-making processes, especially in reference to financial reporting.

Culture and Climate Comment by Leigh A. Ruggiero: 1. Definitions 2. Describes Starbucks’ culture and climate 3. Describes the implications of this culture and climate

Organizational culture is [x, y, z], while organization climate is [a, b, c]. Our organizational culture involves the expectations, philosophy, values, and experiences that guide the organization workforce's behavior in its workplace. Most importantly, we as the organization leaders are the principal architects of the company's culture. Besides, we are deeply committed to our role of elevating the organization's culture to a level that always corresponds to the ethical values standards. The organization will need to strictly embed and establish its culture to illustrate the behavioral practices that each employee should integrate with. Moreover, the organizational culture should be based on the ethical behavioral framework that shows support, trust, and satisfies employees with their leadership. Comment by Leigh A. Ruggiero: These sentences all seem to be written as recommendations, which isn’t quite the purpose of this memo.

Ethical Decisions and Practices Comment by Leigh A. Ruggiero: 1. Definitions 2. Describes Starbucks’ Ethical Decisions and Practices 3. Describes the implications of these Ethical Decisions and Practices

Ethical decisions and practices are defined as [x, y, z].The company should also gauge and judge the sentiments that the organization workforce may be having concerning the available company's policies and practices. It should ensure a transparent and free environment where employees can offer their concerns efficiently to the senior executives without encountering barriers. This is creating an effective communication system between the senior executives and the organization workforce for efficient interactions. Effective communication between the two will enable the employees to express their concerns, and for the executives or the management to fulfill their workplace needs wherever necessary. Shedding light on the employees' opinions and behavior will make them feel appreciated in the organization, thereby preventing the instinct to act unethically in their workplace. In most cases, such as that which occurred in the competitor entity, employees will often engage in unethical issues such as stealing for the company when they realize the company management is not concerned about their needs in the first place. Comment by Leigh A. Ruggiero: More recommendations?

Moreover, the company should ensure its business policies and practices about such issues that occurred in the competitor organization are effectively formulated and designed for the company and its stakeholders' interest. The management should develop ethical standards to develop the company's expectations regarding the organization workforce's behaviors in their workplace. Also, the company management or the senior executives should ensure to lead by examples by executing their roles following the ethical behavior accepted in the organization. Also, the organization management should ensure that the organization's policies are implemented with care and diligence. Furthermore, the company should praise and award those employees for improving their behavioral practices following the ethics code of conduct.     Comment by Leigh A. Ruggiero: Describe each recommendation. Should/will/must

Thank you all for the corporation and time you have given this memo.

Annotated Resource List

Cao, J., & Qiu, R. (2021). Retail coffee business analysis and industry development research based on Starbucks business model. In E3S Web of Conferences (Vol. 292, p. 03030). EDP Sciences. Comment by Leigh A. Ruggiero: An annotation usually includes the following: author expertise/background, an overview of the content, the source's strengths and weaknesses, the author's conclusions, a statement about the relevance of the source to the research topic, a comparison with other content-related studies, and an evaluation of methodology.

Cao and Qiu (2021) write that Starbucks is currently focused on promoting Growth and maintaining its image for ethical practices and quality coffee. The author stipulates that the company has established the feasibility of its goals and the best strategy for the organization as it progresses. This strategy is the reason why the article emphasizes why the examination of the situation analysis is vital. For the External Environment the article assesses the best strategy for Starbucks Corporation to attain its contemporary objective. Moreover, the authors prove Starbucks is an excellent or conducive environment to develop a profit and overall success, by examining the industry, the economic climate, and even the general market.

Kang, J. W., & Namkung, Y. (2018). The effect of corporate social responsibility on brand equity and the moderating role of ethical consumerism: The case of Starbucks. Journal of Hospitality & Tourism Research, 42(7), 1130-1151.

Kang and Namkung (2018) investigate the effects of customers' and employees' perceptions of multidimensional corporate social responsibility on the equity of the Starbucks brand. The authors illustrate how the customers and employees with a high degree of ethical consumerism create a more positive brand perception. The customers do not want to support discriminatory firms that destroy local culture or mistreat their staff. Environmental influence is a crucial matter relevant to modern customers, and the corporations that are environmentally irresponsible or have a large carbon footprint have faced backlash from the public. It is also vital to note that the millennial consumers, a group that heavily frequents Starbucks, desire customization. Comment by Leigh A. Ruggiero: An annotation usually includes the following: author expertise/background, an overview of the content, the source's strengths and weaknesses, the author's conclusions, a statement about the relevance of the source to the research topic, a comparison with other content-related studies, and an evaluation of methodology.

Avdeev, V., Nassiripour, S., & Wong, H. (2019). Case Study: Ethical Considerations of an Accounting Professional. Journal of Leadership, Accountability and Ethics, 16(2), 10-14.

The authors, all from Paterson University, write about ethical considerations on organizational accounting practices. They stipulate that accounting professionals typically encounter numerous challenges related to complex ethical dilemmas on a daily basis of operations. The authors state that organizations' accounting professionals are responsible for managing the clients' needs and ensuring adequate compliance in its operations. Moreover, Avdeev et al. (2019) state that accounting professionals should also provide timely addresses and recognize potential ethical issues or considerations to the organization’s stakeholders. Moreover, the authors describe how modern technology has changed the concept of ethics to include reputation and image, which is a unique perspective compared to other research for this project. Comment by Leigh A. Ruggiero: the source's strengths and weaknesses

Moore, C., & de Bruin, A. (2018). Ethical entrepreneurship. In Entrepreneurship: New perspectives in a global age (pp. 43-56). Routledge.

The article discusses the three aspects of the picture of ethical entrepreneurship. The first aspect the authors focus on includes the impact of the dual ethical dimension level on entrepreneurship. The second aspect involves how discussion tends to link with the theoretical conceptualization in the argument of ethical entrepreneurship as the action of constrained entrepreneurship. The authors' third aspect entails the fact that ethical conduct is viewed from the constrained perception and dual ethical perspectives and a perspective of the transaction cost. The article emphasizes the benefits the entrepreneurs can gather from the heightening of moral conscience in the economical world when it is highly integrated. Comment by Leigh A. Ruggiero: I would recommend trying to make each sentence simpler. If the aspects need to be discussed over multiple sentences, then that’s okay, too. Comment by Leigh A. Ruggiero: An annotation usually includes the following: author expertise/background, an overview of the content, the source's strengths and weaknesses, the author's conclusions, a statement about the relevance of the source to the research topic, a comparison with other content-related studies, and an evaluation of methodology.

Di Stefano, G., Scrima, F., & Parry, E. (2019). The effect of organizational culture on deviant behaviors in the workplace. The International Journal of Human Resource Management, 30(17), 2482-2503.

The article focuses on the impacts organizational culture tend to have on deviant behaviors in the workplace. After Di Stefano et al. (2019) conducted research, they found out that different types of corporate culture tend to influence deviant workplace behaviors in one way or the other. This, according to the authors, is in addition to the impact of Big Five Personalities characteristics. Moreover, the authors’ research showed that some types of cultures, such as clan and adhocracy cultures, were characterized by having a lower level of workplace deviant behaviors. The article also includes the managerial implications regarding the significance of managing the organizational culture, especially with employees on consideration. Comment by Leigh A. Ruggiero: An annotation usually includes the following: author expertise/background, an overview of the content, the source's strengths and weaknesses, the author's conclusions, a statement about the relevance of the source to the research topic, a comparison with other content-related studies, and an evaluation of methodology. Comment by Leigh A. Ruggiero: Name some of the cultures that encourage deviant workplace behavior. Comment by Leigh A. Ruggiero: I’m not sure what “on consideration” means.

References

Avdeev, V., Nassiripour, S., & Wong, H. (2019). Case Study: Ethical Considerations of an Accounting Professional. Journal of Leadership, Accountability and Ethics, 16(2), 10-14.

Cao, J., & Qiu, R. (2021). Retail coffee business analysis and industry development research based on Starbucks business model. In E3S Web of Conferences (Vol. 292, p. 03030). EDP Sciences.

Di Stefano, G., Scrima, F., & Parry, E. (2019). The effect of organizational culture on deviant behaviors in the workplace. The International Journal of Human Resource Management, 30(17), 2482-2503.

Kang, J. W., & Namkung, Y. (2018). The effect of corporate social responsibility on brand equity and the moderating role of ethical consumerism: The case of Starbucks. Journal of Hospitality & Tourism Research, 42(7), 1130-1151.

Moore, C., & de Bruin, A. (2018). Ethical entrepreneurship. In Entrepreneurship: New perspectives in a global age (pp. 43-56). Routledge.