Risk Response Matrix

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	Wellness Program	Revision: <6.0>
	Project Charter	Date: 20 November, 2021
	Document Code: PMBOK4.1.3.1

Document Code: PMBOK4.1.3.1

CEO - Kushan Shah

14th November

1. Project Purpose

The Food Club, Gujarat, India, authorized a project to design a wellness program with the expectations of long-term benefits for both employees and the company.

Organizational need: It is expected to reduce employee turnover, increase motivation and engagement, reduce absenteeism, manage chronic diseases in the workplace, create an attractive work culture and enhance the corporate image while improving the employees' productivity.

Social needs: The result of this project will be precisely focused on improving each employee's mental and physical health, which will lead to gaining a work-life balance.

2. Measurable Project Objectives and Related Success Criteria

Measurable Project Objectives	Related Success Criteria
1. Reduce employee turnover	Reduce employee turnover by 5% in 2022 and 10% by 2023.
2. Reduce absenteeism among employees	Reduce employee absenteeism by 2% immediately.
3. Significantly reducing work-related stress among employees.	Reduce work-related stress by at least 5%.
4. Improve employee productivity.	Increase employee productivity by 5%.
5. Increasing employee morale and loyalty.	Increase employees' loyalty to the company and gain a high program participation rate.
6. Create an attractive work culture.	Gain a high job applying rate through job banks.

Note: The above-mentioned success criteria can be measured through employee surveys and reviews, customer surveys, employee interviews, and record analysis.

3. High-Level Requirements

1. Project Charter Approval

2. Health care contract approval

3. Change implementation Plan approval

4. Budget approval

4. High-level Project Boundaries and Key Deliverables

Project boundaries

The wellness program would consist of training, Zumba, meditation, yoga, program launch, health care for employees, free consultation for families, and third party contract for doctor (physiotherapist, physiologist) appointments.

However, it does not include physicians, medical tests, medicines, financial support, ENT, dental, and bonus payments.

Key Deliverables

The main deliverables are project charter, project master plan, scope statement, budget, risk management plan, designing the wellness plan, and conducting an employee survey.

5. Overall Project Risk

There might be a posibility that a wellness program transition not met the expectation along with a significant risk of financial benefit as a result of improved health. There can be a risk of not finding a health team in the covid situation, and also, health care insurance premiums might be expensive. In addition, there may be a risk of time management in terms of planning and launching the initial design and the pilot program.

6. Summary Milestone Schedule

No.	Milestone	Date
1.	Initial discussion with CEO, directors, and the managers	Due on 10/10/2021
2.	Conduct an employee survey to identify designing requirements and set goals.	Due on 15/11/2021
3.	Project charter preparation and get the approval	Due on 20/11/2021
4.	Connect with clinic staff, insurance agent, training coach, motivational guest speaker, and the gym owner to get the best packages, appointments, and reservations	Due on 05/12/2021
5.	Get approval from the finance department for each criterion	Due on 10/12/2021
6.	Project master plan and risk management plan approval	Due on 15/12/2021
7.	Launch and begin a three-month pilot program	Start on 02/01/2022
8.	Estimated completion of the pilot program	Due on 31/03/2022

7. Pre Approved Financial Resources

(All values are in Indian Rupees.)

Initial Research expenses = 10,000

Wellness program designing fees = 60,000

Three months pilot program = 190,000

260,000 (Approximately CAD 4,350)

8. Key Stakeholder List

Internal/ External	Position/Organization	Role in the Project
Internal	CEO	Approving the project
Internal	Project Manager	Monitor the project overall (resources, progress, budget, and deadlines) Get the documents approved for activities
Internal	Owner of The Food Club	Investor
Internal	Finance head	Distribute budget for activities in the pilot program
Internal	HR head	Schedule employees appropriately for the shifts and the program participation. Negotiate with the insurance company and gym organization
Internal	Team employees	Participate in the initial Research and pilot program
External	Motivational Speaker	Conduct motivational speech
	Team employee	Get document approval for activities
External	Owner of ABC gym club	Membership for employees
External	Co-ordinator - IVC private clinic	Conduct the flu clinic
External	Trainer	Train employees
External	Agent - XYZ insurance company	Cover mediclaim for employees

9. Project Approval Requirements

The business owner is responsible for approving the project charter and signing off on the project. The project management team is responsible for designing the wellness program and conducting employee interviews and surveys. If the project meets all related success criteria, then the project will be considered approved.

In order for the project to move to the:

1. Planning phase: the project charter needs to be approved.

2. Closing phase: the project master plan needs to be approved.

10. Project Exit Criteria

Criteria for closing the project:

1. All milestones must be completed within the timeframes and budgets specified.

2. All the risks identified during this project must be considered and sorted out properly.

4. The project team should be trained and appropriately placed with assigned duties.

Criteria for canceling the project:

If there is no approval on the project charter or the master plan, the project will be canceled.