MS Excel Risk Assessment
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ProjectCharterTemplate.docx
Project Charter
Mamma’s Bakery and Sandwich Shoppe - Project Plan to Install IT System
IFSM 438: Project Management
ITP-1 Project Charter
A. General Information
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Project Title: |
Mamma’s Bakery and Sandwich Shoppe Install IT Project |
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Brief Project Description: |
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Prepared By: |
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Date: |
March 2, 2021 |
Version: |
1.0 |
Customer and Stakeholders:
Mamma Mia – As the business owner, she has the largest interest and influence over how the IT system is designed and implemented.
Mamma Mia's employees – The employees will directly be interacting with and using the new IT system. Their job performance can be influenced positively or negatively by the implemented systems. They will be very interested in a system that will meet their needs.
Customers – The IT system will influence the customers' experience. The efficiency of getting goods to customers can be affected.
Suppliers – The IT system can make ordering inventory timely and more cost-effective. Suppliers and Mamma will be interested in integration between their systems and the IT system at Mamma's.
Health Department/Government Regulators – The IT system will have to meet all regulators standards. Therefore, regulars will influence the IT system's design and implementation.
B. Project Objective:
Explain the specific objectives of the project. For example: What value does this project add to the organization? How does this project align with the strategic priorities of the organization? What problem will this project solve? What results are expected? What are the deliverables? What benefits will be realized? What problems will be resolved?
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The project will design and implement a modern IT infrastructure at Mamma Mia bakery. The bakery is expanding its operations and the IT systems it will allow it to expand and scale with demand. . Resource planning, supply chain/inventory management, transaction ease, employee efficiency, and customer experience should all see improvements.
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C. Assumptions
List and describe the assumptions made in the decision to charter this project. Please note that all assumptions must be validated to ensure that the project stays on schedule and on budget.
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Mamma Mia’s is a small business looking to grow into new areas of food service, and to better leverage technology for expansion. Currently the business is run using antiquated, offline systems with little integration that do not scale well. Eight Week Warriors LLC (EWW) will be providing these services, starting with the following assumptions.
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D. Project Scope
Describe the scope of the project. The project scope establishes the boundaries of the project. It identifies the limits of the project and defines the deliverables.
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This project is for the Mamma’s bakery shop to install an IT system and modernize their current business process. Currently, the bakery shop is operating by telephone and hand paper documents. There is no IT system, IT staff, networking, LAN, productivity software/applications or Internet installed. This project scope developed by the Eight Week Warriors, will implement an IT system installed for point-of-sale, inventory and bookkeeping purposes. This project will incorporate the use of technology in its operation. The Eight Week Warriors team will plan, design, train the staff and provide project deliverable services to help Mamma’s bakery shop become more efficient.
Project Deliverable · Hire and train staff based on the new business processes. · Install a business internet connection using Wi-Fi and/or network equipment. · The SaaS Business-to-Business will be implemented for the bakery business model A website would be developed for customers to be able to view the different products offered by the business and place advance orders. · Enterprise Resource Planning will be developed for the bakery so that information would be about the customers, suppliers, and employees would be easily managed by the IT system. · The IT system will connect to her suppliers, the health department for food services, and other business relationships as one of their major marketing campaign strategies. · The IT system will be user friendly and be able to process debit/credit transactions. · The IT staff will create training materials.
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List any requirements that are specifically excluded from the scope.
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· The bakery management system will ensure all the systems are integrated under one platform and to help centralize the data.
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E. Project Milestones
What is the estimated schedule for the project (start to finish?)
List the major milestones and deliverables of the project.
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Milestones |
Deliverables |
Date |
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Initiation Phase |
· Identify project members and roles · Gather requirements · Meet and speak with stakeholders/clients about business goals · Develop a clear scope of work/time frame |
2/17 – 3/2 |
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Planning Phase |
· Develop a detailed schedule with milestones and deliverables · Develop a detailed scope of work including budget for all resources and materials · Assign tasks to members · Research ISPs in the area and compatible hardware and software that fulfill requirements · Research and determine the network and system configurations that fulfill requirements |
3/3 – 3/16 |
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Execution Phase |
· Set up network infrastructure · Image and build IT systems and servers · Build an IT inventory system · Develop a website · Build an IT finance system · Ensure IT security · Test all systems with sample data · Revise, improve, or fix any found issues |
3/17 – 3/30 |
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Closeout Phase |
· Perform training for client staff · Ensure all requirements have been met and client is satisfied |
3/31 – 4/6 |
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F. Impact Statement
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This project will be assessed to determine the impact it will have on current business processes, current operations, technology and all stakeholders (Hayes, 2000). As a small business the following impacts have been identified.
1. Implementing an IT system to accommodate business expansion will give Mamma Mia a competitive advantage in the bakery and café market.
2. Implementing an IT system will streamline business processes and vendor relationships.
a. Can result in a costs reduction over time.
b. Can speed up productivity.
3. Implementing an IT system will allow give data efficiencies.
a. Mamma Mia will have the ability to track peak customer sales.
i. Identify opportunities.
b. Steam line inventory management, process improvement, employee management.
4. Identifying key stakeholders and continuous communication is essential. This will need to remain throughout the life of the project.
G. Roles and Responsibilities
Describe the roles and responsibilities of project team members followed by the names and contact information for those filling the roles. The table below gives some generic descriptions. Modify, overwrite, and add to these examples to accurately describe the roles and responsibilities for this project.
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Sponsor: Provides overall direction on the project. Responsibilities include: approve the project charter and plan; secure resources for the project; confirm the project’s goals and objectives; keep abreast of major project activities; make decisions on escalated issues; and assist in the resolution of roadblocks. |
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Name |
Email / Phone |
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Mamma Mia |
[email protected] |
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Project Manager/Assistant Project Manager: Leads in the planning and development of the project; manages the project to scope. Responsibilities include: develop the project plan; identify project deliverables; identify risks and develop risk management plan; direct the project resources (team members); scope control and change management; oversee quality assurance of the project management process; maintain all documentation including the project plan; report and forecast project status; resolve conflicts within the project or between cross-functional teams; ensure that the project’s product meets the business objectives; and communicate project status to stakeholders. |
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Name |
Email / Phone |
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Deanna Best |
[email protected] |
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Ahmed Abdulhadi |
[email protected] |
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Team Member: Works toward the deliverables of the project. Responsibilities include: understand the work to be completed; complete research, data gathering, analysis, and documentation as outlined in the project plan; inform the project manager of issues, scope changes, and risk and quality concerns; proactively communicate status; and manage expectations. |
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Name |
Email / Phone |
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Julicel Crisostomo |
[email protected] |
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Mireille Batubenge |
[email protected] |
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Tasian Berryman |
[email protected] |
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Tupper Cole |
[email protected] |
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Customer: The person or department requesting the deliverable. Responsibilities include: partner with the sponsor or project manager to create the Project Charter; partner with the project manager to manage the project including the timeline, work plan, testing, resources, training, and documentation of procedures; work with the project team to identify the technical approach to be used and the deliverables to be furnished at the completion of the project; provide a clear definition of the business objective; sign-off on project deliverables; take ownership of the developed process and software. |
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Name |
Email / Phone |
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Mamma Mia |
[email protected] |
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Subject Matter Expert: Provides expertise on a specific subject. Responsibilities include: maintain up-to-date experience and knowledge on the subject matter; and provide advice on what is critical to the performance of a project task and what is nice-to-know. |
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Name |
Email / Phone |
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Professor Samuel Magambo |
[email protected] |
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H. Resources
Identify the initial funding, personnel, and other resources committed to this project by the project sponsor.
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Resource |
Constraints |
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Project Budget |
$ |
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I. Project Risks
Identify the high-level project risks and the strategies to mitigate or avoid them.
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Risk |
Mitigation Strategy |
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J. Success Measurements
What are the high level benefits of this project?
Identify metric and target you are trying to achieve as a result of this project. For example, overall cost savings of $50K or reduce processing time by 25 percent.
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The signatures of the people below document agreement and approval of the formal Project Charter. The project manager is empowered by this charter to proceed with the project as outlined in the charter. This charter will be
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Customer: |
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Name |
Signature |
Date |
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Project Sponsors: |
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Name |
Signature |
Date |
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Project Manager: |
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Name |
Signature |
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References
Hayes, D. S. (2000). Evaluation and application of a project charter template to improve the project planning process. Project Management Journal, 31(1), 14-23.
Project_Charter March 2021
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