Project Charter

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CMGT/410 v19

Project Charter Template

CMGT/410 v19

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$C:\Users\djshirey\OneDrive - University of Phoenix\F_Drive\Style Guides\UPX Logos\Horizontal format\UOPX_Sig_Hor_Black_Medium.png$ Project Charter Template

Instructions: With your team members, create a project charter using the template below. Some example information has been provided to assist you. Please replace all example information in the template with information specific to the project charter you and your fellow team members create.

1.0 Project Identification

Name	Company Website App for Customer Service
Description	Design, develop, and implement the customer service app
Sponsor
Project Manager
Project Team Resources

2.0 Business Reasons for Project

· Increase customer retention

3.0 Project Objectives (Purpose)

· To develop tools, guidelines, and support for customer service department

4.0 Project Scope

· In scope:

· Cloud-based web server infrastructure to host customer service app

· Development of customer service app

· Out of scope:

· Does not include local test server for QA

5.0 Requirements – User Stories

User Story	Description
Deposit	“As <user role – bank customer > I want to <action – deposit check from phone app> so that <goal – have money in checking account>”
Issue reporting	“As <user role – bank customer > I want to <action – report an issue from phone app> so that <goal – issue can be addressed>”
Account lookup	“As <user role – bank customer > I want to <action – view account info> so that <goal – I can check transactions>”

6.0 Milestone Dates

Item	Major Event/Milestone	Date
1.	Stand up cloud test/development server	12/1/2018
2.	Develop UI prototype	3/1/2019
3.	Networking/Information event for all departments	4/1/2019
4.	Develop department toolkit, templates, resources	5/15/2019
5.	Implementation and communication to stakeholder groups	7/15/2019
6.	Website launch	8/31/2019
7.	Evaluation, consultations, lessons learned	11/31/2019

7.0 Risks

Severity	Description
Extremely high	Support and buy-in of app by business
High	Implementation timelines
Medium	Availability of supporting resources (i.e. communication, policy)

8.0 Project’s Acceptance/COS (Condition of Satisfaction)

· UAT “Given <precondition – user deposits check from phone app> when <trigger – when user presses ‘deposit’ > then <result – user check amount is added to checking account>”

9.0 Project’s Budget

· Cloud-based web site - $200,000

· Development:

· In house - $150,000

· Outsourced - $200,000

10.0 Sign-Off

Project Sponsor
Date