Project Management
Pramodsharma1234
ProjectCharter.docx
PROJECT CHARTER for Digital Shoulder Surfing
Contents EXECUTIVE SUMMARY 2 PROJECT PURPOSE 2 BUSINESS OBJECTIVES 2 SUCCESS CRITERIA OR EXPECTIONS 2 FUNDING 2 DELIVERABLES 2 ACCEPTANCE CRITERIA 2 KEY ASSUMPTIONS 3 CONTRAINTS 3 RISKS 3 COMPLETION CRITERIA 3 PROJECT MANAGER 3 REPORTING REQUIREMENTS 3 PROJECT AUTHORIZATION 4
EXECUTIVE SUMMARY
Noble Food Group is part of the Major Food Chain Industry in United States. To Improve Customer Relationship and Guest experience NFG has chosen to implement new Technology to the Operations.
PROJECT PURPOSE
In a Food Industry Customer Retention is vital to generate profits. NFG is coming up with a proposal to an external Technology Firm to develop, design, integrate and educate this new technology into the current setup. The feedback from the customers, Restaurant level Managers and Operations Managers have recognized ways to improve guest service. Digital Shoulder Surfing enables the crew members to see the online order prior to being placed, which provides fast and efficient service to the customers.
BUSINESS OBJECTIVES
Design, Develop, Integrate and Educate Digital Shoulder Surfing in 12months with the Budget of $30,000 for design and development and $20,000 to integrate the technology in 10 Locations
SUCCESS CRITERIA OR EXPECTIONS
Implementing DSS expected to improve Guest Retention by 35% and reduce costs on labor over a period of 6months and 45% within a year.
FUNDING
The total amount for this project is $30,000 for design and development and $20,000 for the integration.
DELIVERABLES
The contractor is to design, develop and integrate the DSS; provide the test reports and technical support for the first year.
ACCEPTANCE CRITERIA
The DSS should User friendly and provide detailed view of the order
|
Project Milestones and/or Phases |
Estimated Completion Date |
|
Project Initiation |
1 Month |
|
Design |
2 Months |
|
Design Evaluation |
1 Month |
|
Development |
3 Months |
|
Test Run |
1 Months |
|
Integration and Training in all Location |
4 Months |
KEY ASSUMPTIONS
The contractor will use the current POS systems to develop the design to suit the system.
CONTRAINTS
Design must fit in with the current POS system and be efficient.
RISKS
Server Breakdown and Maintenance.
Major risks identified disclosure of processes and practices NFG has implement to have a competitive edge. The contractor must sign the nondisclosure agreement.
COMPLETION CRITERIA
Design and format must be approved by the Head of Operations.
PROJECT MANAGER
Pramod is assigned to this project as the project manager for NFG and is responsible for the project. He will oversee the project and will be responsible to report the project progress.
REPORTING REQUIREMENTS
Project Manager is to submit written reports with periodical development of the project and Budget every month. Final project report is expected to be submitted to Head of Operations 1 week prior to closure.
PROJECT AUTHORIZATION
Date: 02/27/2021
By initialing each page and signing below, I , the Project Sponsor , approve the project described herein and authorize it to begin.
(NOBLE FOOD GROUPS)
1 Project Charter
