project schedule

LEARNING TEAM E WEEK 1 PROJECT CHARTER 3

Project Managers - Melissa Rudacille, Marvin Hendy, and Michael Shaw

Key Stakeholders - Management, Employees, Customers, Project Team, POS System Team

Background

Jo Jo’s Pizza and Wings has been using the same antiquated system of collecting revenue since the start of business in 1985. Unfortunately, sales have decreased, and customer satisfaction surveys have been down. After doing research it has been determined that investing in a new POS system with features that will increase the customer base, and fuel potential repeat customer sales is essential to joining the modern food service industry, and to function as a base for tracking inventory loss because of theft, and unnecessary waste. Many times, Jo Jo’s has lost sales due to an inability to accept payment for call in and delivery orders, as well in cases of customers who had to leave the premises after their visit, because they had to find a local ATM to pay their bill, resulting in a complete loss via the customer’s failure to return and issue payment for rendered services.

Goals and Objectives

The goals and objectives of Jo Jo’s Pizza and Wings are to modernize their business, and this comes mainly in the form of being able to accept credit cards, whereas they were formerly known as a, “cash only” restaurant. Additionally, with the help of merchant services Jo Jo’s will able to expands their original clientele to include delivery, and with the added freedom of being able to take payments prior to dispatching a driver, they will see a marked increase in repeat business from customers who would rather order take out from the comfort of their home. Moreover, the new POS system will be useful in tracking inventory to facilitate both the restocking of supplies, as well as instituting their new loss prevention program. Moving forward, the POS system will also be able to capture customers’ email addresses to send them coupons, offer discounts, and participate in Jo Jo’s new customer rewards program as defined within the Project Scope.

Project Scope

This project will consist of a new POS system throughout the entire company. The project will be completed by 6/1/2018. The new system will provide key features for increased customer satisfaction, and facilitate increased repeat customer business, plus the system will include an ability to accept credit cards as payment, in addition to credit cards with imbedded chip readers. Furthermore, it will have an option to input the customers email for inclusion in our new points system, and will also allow customers to opt out during their initial enrollment process. Furthermore, new company credit card applications can be entered on the POS system, and company credit card payments can also be accepted within the new system. This system will not include the ability to accept payments from phones such as Apple pay and Google Wallet. Moreover, the system will not have the ability to check credit card balances nor will it allow associates to check company points balance for customers.

Delineated Project Scope, and Budgetary Limitations

The biggest part of any project is allowing one to see how much of a budget increase to expect, or how much a particular company will settle for. One part of budget constraints comes from a lot of companies forgetting to insure their budget is flexible, but most projects have budgets are inflexible, which is why they fail. Flexibility allows one to make room for more options, insomuch as if a scenario fails to work, then an alternative plan can be implemented. Tracking where money is going can be exhausting, while having a team handle the budget makes it much easier. A budget shows, as well as limits what companies can and cannot do, making sure their project is worth a big budget, by showing how useful it can be for them to see their growth from start to finish.

The cost of the total project’s resources will be $120,000. This does not include any purchases of software or hardware. Hardware and software purchases realize expected implementation during the design phase of the project. A scheduled project date is set for anywhere from 7 months to 8 months, and a meeting at the end of the project will incorporate the lessons needed to be taught within said project.