HRM635 Human Resource Management: Training and Development Final Project

Running head: Project A 2

Project A 2

Project A

Nicole Garza

Park University

HRM635 Training, Development, and Evaluation

Dr. Evelyn Hollis

November 28, 2021

Introduction

Human resource managers are unable to develop, measure, and reward employee performance unless they have the necessary tools and resources. Compensation systems are used in defining ways to reward the employees. Employees, for their part, want to know what they need to achieve and how they may get there in order to grow within the organization. As a result, people are curious about the type of education or training that will be necessary. Employees want to know how they will be rewarded for their advances inside the organization. To put it another way, employees consider their complete remuneration package to be more than just monetary value. Their value proposal encompasses all facets of their value proposition, such as what employees provide and what they receive in return. Companies such as Amazon make significant investments in the process because the benefits of integrating these programs outweigh the costs. Additional programs, such as reduced turnover and better productivity, have been shown to increase a company's return on investment (ROI). A high-performing workforce increases the likelihood of the company meeting its business goals and achieving financial success.

Current training system as Amazon

Training, growth, and improvement ideas are critical in Amazon's fulfillment centers. Fulfillment network positions at Amazon are a terrific way for some people to make money quickly, but they may also serve as a stepping-stone to a completely new career for others. Regardless, if one wants to work at Amazon in the future or not, the company's Career Skills and Career Choice programs provide a variety of opportunities to gain new skills, advance in your current position, or prepare for a career in a high-demand area. Thousands of colleagues in the United Kingdom and other developed workplace cultures and destinations fulfillment network believe they have found the ideal spot (Zamri et al, 2020).

Needs Analysis

Needs analysis is the process of identifying and analyzing needs. It should be regarded as crucial as the first stage in building an effective training program. It is a critical stage in establishing what type of training should be provided to employees and for how long in order to help them become more productive and efficient. The words "needs analysis" and "needs assessment" are sometimes used interchangeably, despite the fact that the two have distinct but related roles to play in evaluating whether or not training is required to address future or present performance challenges or opportunities. According to Christensen, needs assessment, needs analysis, and training needs analysis are all critical steps in developing a "value-added solution" to an organizational performance problem. By conducting a needs assessment, a company can determine which performance issue or opportunity requires training and which does not. If training is required, the next step is to conduct a training requirements analysis to establish the type of training required (Girija et al, 2021).

Amazon is considered one of the best employers in terms of compensation to their employees. Amazon's needs analysis is based on three primary pillars; an important foundation is education. New grads can benefit from this type of assessment because it gives you a sense of how much they know about the company's legislation, compliance challenges, best practices, and more. In addition, Amazon employs skills in the development of the organization's needs analysis. Soft and hard skills are included in this assessment, which are detrimental for an expected outcome of success. This is aimed at personnel of all levels, from the most junior of employees to the most senior of management. As a last point, Amazon conducts needs analysis based on their talents. Employees' critical thinking and decision-making abilities and how they manage themselves to become more action-oriented are examined in this study. This is not done in vain and must be conducted with great detail at the forefront. The company has experienced growth and business success over the years with the current rank being one of the market leaders in ecommerce and other industries. The compensation system of the organizations is done in line with training in ensuring the employees contribute proportionally to the success of the company in same way as they get good compensation packages. In ensuring this is attained, the company performs needs analyses on basis of a variety of assessments. One of the assessments used by Amazon is organizational analysis. This involves determining the desired business outcomes in the organization and the respective training needed to attain the outcomes (Barcan, (2019).

Tasks analysis

Amazon assess the organization in determining specific tasks that need to be performed in the organization. This allows the human resource manager to determine the job description and the most appropriate compensation system to be used in ensuring the organization neither exploits the employee nor makes losses by having employees compensated more than the value created from the job position in the organization. This determines the careers needed in the organization as well as the career choice and skills in the organization.

There are various aspects of training done at Amazon with the aim of developing employees who are solely suited to the evolving working ethics and technology advancement in the company. One of the areas dealt with is Career Choice. In order to be eligible for Career Choice, Amazon hourly employees must have worked there continuously for a period of one year. Associate degrees and certificates in high-demand fields like Aviation Mechanics, Computer-Aided Design, Machine Tool Technology, Medical Laboratory Science, and Dental Hygiene can be earned through this program. A large percentage (95%) of these associates' tuition and expenditures are covered by the corporation. UK Labour Market Statistics show that Amazon only pays education in areas where there is a lot of demand, regardless of whether or not such skills are related to a career at Amazon. This in and of itself can be an extreme game changer for employees to strive for excellence knowing that the outcome is a paid for education. There are now more than 10,000 Amazon employees in 10 countries, and they're expanding their Career Choice program to South Africa, Costa Rica, and Slovakia. Fulfillment centers have been transformed into classrooms where associates may learn college and technical skills, making it easier for them to participate in Career Choice conveniently because they don't have to travel for skill-building courses (Wall & Palvia, 2021).

In addition, Amazon's existing training structure emphasizes job skills. While Amazon has conventionally focused on creating new jobs, we are now spending more on training our current employees and associates on the skills they need to succeed in their careers and personal lives. On-site training and development is available to all hourly Amazon employees through the Career Skills program. Everything from resume writing, interview techniques, time management, to spreadsheets may be found in the curriculum here at UC San Diego. In order for the company's multi-national workforce to thrive and provide their employees with educational opportunities.

Personal analysis

When it comes to determining who will participate in an organization's training or structure, Amazon has developed an innovative approach. Amazon begins by assessing the current level of knowledge and competence of its employees, and then the company's human resources personnel decide how best to improve those abilities in light of the company's current requirements. As an example, Amazon is considering a new initiative that would help the company better serve its customers. Those who complete the Amazon Mechanical and Robotics Apprenticeship (MRA) Program will be well-prepared to enter the field of Technical Maintenance. This is a 12-week course and a year of on-the-job training make up the program's initial phase, which is available to all employees. They are searching for people who have finished the first phase of the program and the second phase, which includes two years of on-the-job training with one of their higher education partners, after which they are eligible for higher-paying careers in Technical Maintenance. Schools such as Dallas College, Wake Technical Community College and Vincennes University are among those participating. As part of Amazon's $700 million Upskilling 2025 plan, which is exclusively supported by the company, the MRA program will teach 100,000 employees by 2025. (Somers & Casal, 2021).

References

Barcan, L. (2019). Development of human resources management in health organizations. Journal of Defense Resources Management (JoDRM), 10(2), 165-173.

Girija, P., Mareena, J., Fenny, J., Swapna, K., & Kaewkhiaolueang, K. (2021). Amazon Robotic Service (ARS).

Somers, M. J., & Casal, J. (2021). Patterns of coping with work‐related stress: A person‐centred analysis with text data. Stress and Health, 37(2), 223-231.

Wall, J. D., & Palvia, P. (2021). Understanding employees' information security identities: an interpretive narrative approach. Information Technology & People.

Zamri, N. E., Mansor, M., Mohd Kasihmuddin, M. S., Alway, A., Mohd Jamaludin, S. Z., & Alzaeemi, S. A. (2020). Amazon employees resources access data extraction via clonal selection algorithm and logic mining approach. Entropy, 22(6), 596.