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SM110 Communications for Sales: Project 9

Project Description:

A follow-up call is the ultimate signifier that you do not take your customers for granted. It’s important to remember that even when you believe you have provided the ultimate customer experience to someone, it does not end with the completion of the transaction. Following up with that person shows that you care, not just about making sales, but about continuing a relationship. It’s an important business practice that all businesses should implement.

For Project 9, imagine you are a salesperson for a large automobile dealership and sold 5 SUV’s to a messenger service. It’s one week after the transaction and you want to follow-up with the customer.

Create 10 questions that you will ask your customer in the post-sale follow-up call that will gauge your customer’s satisfaction.

If you need some help, refer to pages 200-202 in the textbook.

Submit your list of 10 post-sale follow up questions to Project 9 in Moodle.

FOR INSTRUCTOR USE ONLY

Grading Rubric – Projects

Grading accepts a start value of 100. Points will be deducted for failure to fully complete or meet the stated requirements. Grading: 90-100 = Represents work of superior quality (A); 80-89 = Represents work of good to very good quality (B); 70-79 = Represents adequate command of class content (C); 69 and below = Represents work that shows a need for development or improvement (F); 0 = Represents plagiarized work (F).

SM110: Communication for Sales

Student:

Instructor:

Date:

Project 9

Description of requirements	Possible Points	Your Points
Submitted a list of 10 post-sale follow up questions for you to ask as a salesperson for a large automobile dealership (4 points each)	40
Each question gauges your customer’s satisfaction (5 points each)	50
Assignment was submitted by due date	10
TOTAL	100

YOUR SCORE: ________

Instructor Comments: