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project1.pptxSalesforce-Cloud computing service as a software(SaaS)
Group 7: Amy Lai, Dohun Kim, Sharon Mawema, Yanxing Wu
Cal Poly Pomona
CIS 3100, Section 06 (F19)
Professor Guzman
September 11, 2019
INTRODUCTION
Cloud computing service as a software (SaaS) company that have specialization in customer relationship management (CRM)
The SaaS is one of the competitive softwares in customer success and helping businesses track customer activity.
Businesses in diverse industries can use cloud technology with Salesforce's services to have some advantages. Ex) Better connection with customer, partners and potential customers.
OUR MAJOR & RESPONSIBILITIES
IBM (International business & marketing )
Our responsibilities include coordinating, human and material resources internationally via E-commerce
IBM VIA ECOMMERCE
NETWORKING, PUBLIC SPEAKING, DIPLOMACY AND NEGOTIATIONS ARE TYPICAL OF IBM DEPARTMENT
| DECISION/PROCESS | DECISION MAKING LEVEL | DESCRIPTION |
| Semi-structured Semi-structured Semi-structured Semi-structured Semi-structured Semi-structured | Managerial/Tactical Managerial/Tactical Managerial/Tactical Managerial/Tactical Managerial/Tactical Managerial/Tactical | To track (in real time) analytics Customer success and support Customer complaints Integrated cross-functional reporting Provide better leaping platform sales Support remote manipulation of data and collaboration |
Checkout Process
It is not just the format, but also the order of your checkout steps: Be aware that UK consumers expect to provide their shipping address first, followed by an alternative billing address. German consumers primarily want to enter their billing address first. While in China, consumers are not used to typing their addresses at all, as local best practice provides a province drop down followed by an auto-populated city drop down, and finally the selection of the street name.
Working with Google, whether there is interoperability
Salesforce is constantly upgrading its CRM applications with 1.1 million users. These upgrades include:
Access to Google Apps from within Salesforce's internal applications
increased mobile features
an "analysis snapshot"
enhanced consumer portal
improved communication and satisfaction management
Extend other cloud application services
Salesforce enters the enterprise content management space through Salesforce Content, a service similar to Microsoft SharePoint and EMC Documentum that allows users to store, classify and share information.
Cost
According to the custom & pay monthly
Applications on the SaaS platform are based on subscription charges, and no need to purchase a software certificate means the initial cost is lower.
Advantages
Lower setup and infrastructure costs - People pay only on demand, and there is never a depreciation of capital expenditure on the balance sheet.
Access anytime, anywhere - Connect to the internet to work anywhere, anytime from your desktop, laptop, tablet, mobile device or other connected device.
Scalability- People can flexibly adjust their requirements as your business grows, using the number of people in their system, the amount of data, and the features they need.
Automatic, regular updates - Providers are able to receive feedback on customer needs, so they can provide timely improvements. This frees IT department and handles other business-critical tasks.
The highest level of security that can be met by any customer - Due to the shared nature of the service, all users can benefit from the level of security set for the highest demanding population.
Reusable - One of the biggest advantages of SaaS is “reusable”, and with the SaaS solution, it has actually decided no to do repetitive work.
Disadvantages
Data security - For some confidential data or enterprise users with compliance considerations, it is unacceptable to store data on servers outside the company.
Personalized requirements - Although SaaS vendors have proposed custom features, PaaS platform, but in order to meet the deep personalization needs of some users, it still needs to be personalized development.
Standardization - The SaaS solution lacks standardization. The industry has just started, there is no clear solution, a company can design and build a solution. Given the complexity and highly customizable ERP products, this is an adventurous recommendation.
Reference
Anne, S. (2018, December 4). What is Salesforce and What Does It Do in 2018? Retrieved from https://www.thestreet.com/technology/what-is-salesforce-14796378
Ian Paul (May 21, 2019). Salesforce Pricing: How Much Does Salesforce Cost? Retrieved from https://tech.co/crm-software/salesforce-pricing-how-much-does-salesforce-cost
Try the world's #1 service platform: the time-saving, joy-boosting, relationship-building machine. (n.d.). Retrieved from https://www.salesforce.com/products/service-cloud/overview-b/
