Process map
wise lady
Project_TOBE.docxRequirement:
Using process mapping and reviewing the information here ( HOTEL ESCARGO IS AN EXAMPLE TO BE USED AS TAMPLET, CHOOSE ANOTHER HOTEL IN THE US OR ANYWHERE), present the new processes for check-in and checkout to management.
Be sure to include all costs, resources, and management functions. Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.
1. Abstract
2. Introduction
3. Check in Process
Check in Process – Current / ASIS Flow chart
Average check in time in hotel – Build a chart with the below data – Pie chart & Histogram
SAMPLE IS BELOW.
Identify the Gaps in the current check -in process (3 to 4 main issues in the current check-in)
Explain the briefly the issues face in the check in process.
Check -in TOBE – flow diagram needs to be inserted here.
Newly implementing features(any new software can be implemented) for the check-in process need to be explained (2 to 3 new features)
Financial data for implementing the above new features in an excel need to be given here.
For example, how much cost for implementing the features, return of investment after implementing the new check-in process , savings out of this new process etc.
4. Check Out Process
Check out Process – Current / ASIS Flow chart
Average check out time in hotel – Build a chart with the below data – Pie chart & Histogram
SAME AS CHECK IN.
Identify the Gaps in the current check -out process (3 to 4 main issues in the current check-out)
Explain the briefly the issues face in the check out process.
Check -Out TOBE – flow diagram needs to be inserted here.
Newly implementing features(any new software can be implemented) for the check-out process need to be explained (2 to 3 new features)
Financial data for implementing the above new features in an excel need to be given here.
For example how much cost for implementing the features, return of investment after implementing the new check-out process , savings out of this new process etc.
Other Hotel services – a fishbone diagram for showing the hotel services issues.
5. Six Sigma Process
Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance. -
steps
Six sigma team identification :
Roles can be primarily divided into 2,
Initiative leadership, project leadership
Apart from above, below are the roles in six sigma,
Six sigma deployment leader, champion, black belt, green belt, yellow belt ,
Add more content or steps for implementing six sigma here for applying six sigma stds and devise plan for monitoring and controlling future process performance of the hotel.
