Applied Sciences Week 1 Course Project: Project Charter Assignment PROJ586

The Comptroller Office has exactly 680 devices (desktops and laptops) in use by the employees. These devices are used to support the services provided by the Comptroller Office’s employees to residents, other agencies, and visitors. Some of these devices are used in other organization internal departments. The referenced devices are currently on MS (Microsoft) Windows 10 version 1709.

The information technology resources will upgrade existing Microsoft Windows 10 version 1709 to 21H2 version to address device vulnerabilities, as well as for continued Microsoft Support. The support for Microsoft Windows 10 version 1709 ended on October 13, 2020. Migration to 21H2 version will extend the support to October 14. The operating system upgrade will be applied to all Windows devices.

1. Upgrade all FCCC-owned end-user devices with Microsoft Windows 10 Version 1709 to Version 21H2.

2. Document and track the upgrade of devices to new version.

3. Ensure peripheral devices’ compatibility and address any associated unknown issues.

4. Ensure all enterprise applications compatibility and address any associated unknown issues.

5. Test new version to confirm existing functionality works as expected prior to enterprise-wide deployment utilizing DoIT team.

The Microsoft Windows 10 1709 Version to 21H2 Version Upgrade project is expected to be completed before end of 2023 Q1 (March 31, 2023).

1. This project will require the support of the sponsor, as well as the understanding and support of all stakeholders.

2. This project is a technology initiative with the sole purpose of upgrading Microsoft operating system to the supported version of the respective software.

3. Due to the current COVID pandemic, the upgrades will primarily be performed remotely; however, an option will also be given to the employees to drop the device in the office for upgrade, in case the remote upgrade is unsuccessful.

1. Physical location of device(s) to be upgraded

2. Connection speeds for remote device(s)

3. Third party hardware/software versions availability per identified compatibility issues with 21H2 version

1. Necessary technical infrastructure/environments will be in place for project execution, including software licenses and availability.

2. Project has full support of sponsor and the necessary resources/subject matter experts will be facilitated as outlined in the project plan to complete tasks schedule.

3. Define rollout priority for each department and corresponding divisions.

4. Identify all devices to be upgraded prior to starting the upgrade.

5. Confirm software compatibility with all vendors prior of Windows 10 21H2 deployment.

6. Confirm all peripheral devices’ associated driver version compatibility with Windows 10 21H2.

1. Loss of resources

2. Hardware failure

3. Loss or lack of optimal connection speed for the upgrade

4. Computers switching to sleep mode as per group policy

5. Inadequate software and/or hardware compatibility

6. Unforeseen compatibility issues resulting from delayed vendor support

1. Fully functional upgraded devices

2. Extended Microsoft support to October 14, 2025

The major benefit of this upgrade is to address the security vulnerability and extend the MS support for the current devices. Additionally, this upgrade will provide the following.

1. Stronger malware security tools

2. Safer web browsing

3. Efficient Windows 10 updates

4. Enhanced device performance and new features

The key members of the project team are the following.

1. Sponsor(s):

2. Project Leader(s):

3. Project Manager

4. Project Team:

a. IT Infrastructure Services

b. IT Customer Interface Services

c. IT Admin (Network)

d. IT Innovative Application Solutions

Staffing: The project manager will work with all functional leads to determine the skill requirements necessary for the project and provide them, along with specific team member names, to the appropriate functional managers. The project leader will reconcile any conflicts in scheduling of personnel. The project will utilize information technology resources to assist in the upgrade effort to newer version of the operating system.

Budget: The initial estimate of the project cost is $500,000. This budget will not be exceeded without authorization from the project sponsor.

Contracts: All contracts for vendor services will be managed electronically.

Communications: Weekly and Monthly status reports will be provided to the Sponsor, Leader, Stakeholders and Team via the ClerkNet Project Portal and weekly emails.

Planning/Tracking: Weekly status reports will be provided to the Sponsors, Leader, Stakeholders and Team via the Project Dashboard on the Project Management Portal. There will also be recurring team meetings, the frequency which will be established after project kick-off and agreed upon by the team.

Change Control – Changes, updates, and/or additions that impact the project scope, time and budget, implementation methodology, and proposed solution must go through the change approval, including technical design and business process changes, proposed as workarounds, to address technology defects. The project manager will solicit information from the project team to create a change request and will review proposed changes with the project sponsor(s) and the project leader to determine need and viability. The core project team cannot authorize any of the before-mentioned changes, only the project sponsor(s) has change approval authority.

The project manager will provide a preliminary project plan based on work estimates provided by the applicable team members and vendor. The project plan will include a description of the work and schedules and will be reviewed with the team during the project kick-off meeting for finalization and baselining.

Based on the scope outlined in this charter and technical information known to date, this project has been estimated to be an intermediate-small project with an estimated elapsed duration of 6–12 months. This project has been scored and weighed with a low impact on the organization and a high probability of success.

The success of this project will be measured by following key performance metrics, which will be reported weekly as part of the project status report.

· Fully functional devices at the end of the project.

· Project metrics will measure project progress against the baselined project schedule.

Project Sponsor Signature:

Project Leader Signature:

Project Manager Signature: