Assignment for Trevian

ENG315                                    Professional Scenarios

1. Saban is a top performing industrial equipment salesperson for D2D. After three years of working with his best client, he receives a text message from Pat (his direct manager) assigning him to a completely different account.  Pat has received complaints that Saban gets all of the good clients and is not a “team player.”  Saban responds to the message and asks for a meeting with Pat to discuss this change. Pat responds with another text message that reads: “Decision final. Everyone needs to get a chance to work with the best accounts so it is fair. Come by the office and pick up your new files.”  Moments later, Saban sends a text message to Karen, his regional manager and Pat’s boss. It simply reads, “We need to talk.”

2. Amber, Savannah, and Stephen work for Knowledge, Inc. (a consulting company). While on a conference call with Tim Rice Photography (an established client), the group discusses potential problems with a marketing campaign. Tim Rice, lead photographer and owner of Tim Rice Photography, is insistent the marketing is working and changes are not needed.  Amber reaches over to put Tim on “Mute” but accidently pushes a different button. She immediately says to Savannah and Stephen that the marketing campaign is not working and that “…Tim should stick to taking pretty pictures.”  Tim responds, “You know I can hear you, right?”

3. James shows up to work approximately five minutes late this morning, walks silently (but quickly) down the hallway and begins to punch in at the time clock located by the front desk.   Sarah, the front desk manager, says, "Good morning, James," but James ignores her, punches in, and heads into the shop to his workplace.  Sarah rolls her eyes, picks up the phone, and dials the on-duty manager to alert her that James just arrived and should be reaching his desk any moment.

4. Paul works for the website division of SuperMega retail company. He receives an email late Friday afternoon that explains a new computer will launch at the end of next June and it will be in high demand with limited stock. Also contained in the three-page-message is that customers will be able to preorder the item 30 days before launch according to the production company. Paul is asked to create a landing page for consumers who are interested in learning more about the product.  By mistake, Paul sets up a preorder page for the product that afternoon (well in advance of the company authorized period) and late Friday evening consumers begin to preorder the product. Sharon, Vice President of Product Sales at SuperMega, learns of the error Saturday morning and calls Paul to arrange a meeting first thing Monday morning. Sharon explains to Paul on the phone that the company intends on canceling all of the preorders and Paul responds that the company should honor the preorders because it was not a consumer error. After a heated exchange, Paul hangs up on Sharon when she insists that the preorders will be canceled because of Paul’s error.

 

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} #rmnGenieWrappingDiv li { display: list-item; padding-left: 20px; } #rmnGenieWrappingDiv strong { font-weight: bold; } #rmnGenieWrappingDiv em { font-style: italic; } #rmnGenieWrappingDiv kbd, #rmnGenieWrappingDiv samp, #rmnGenieWrappingDiv code, #rmnGenieWrappingDiv pre { font-family: monospace; } #rmnGenieWrappingDiv a, #rmnGenieWrappingDiv a *, #rmnGenieWrappingDiv input[type="submit"], #rmnGenieWrappingDiv input[type="button"], #rmnGenieWrappingDiv input[type="radio"], #rmnGenieWrappingDiv input[type="checkbox"], #rmnGenieWrappingDiv select, #rmnGenieWrappingDiv button { cursor: pointer; } #rmnGenieWrappingDiv button, #rmnGenieWrappingDiv input[type="submit"] { text-align: center; padding: 2px 6px 3px; border-radius: 4px; text-decoration: none; font-family: "Avenir Next", Calibri, Helvetica, Roboto, sans-serif; font-size: small; background: none; -webkit-appearance: push-button; color: buttontext; border: 1px solid rgb(166, 166, 166); outline: initial; } #rmnGenieWrappingDiv input[type="hidden"] { display: none; } #rmnGenieWrappingDiv textarea { -webkit-appearance: textarea; background: white; padding: 2px; margin-left: 4px; overflow-wrap: break-word; white-space: pre-wrap; font-size: 11px; font-family: "Avenir Next", Calibri, Helvetica, Roboto, sans-serif; line-height: 13px; resize: both; } #rmnGenieWrappingDiv select, #rmnGenieWrappingDiv textarea, #rmnGenieWrappingDiv input { border: 1px solid rgb(204, 204, 204); } #rmnGenieWrappingDiv select { font-size: 11px; font-family: "Avenir Next", Calibri, Helvetica, Roboto, sans-serif; display: inline-block; } #rmnGenieWrappingDiv textarea:focus, #rmnGenieWrappingDiv input:focus { outline: initial; } #rmnGenieWrappingDiv input[type="text"] { background: white; padding: 1px; font-family: "Avenir Next", Calibri, Helvetica, Roboto, sans-serif; font-size: small; } #rmnGenieWrappingDiv input[type="checkbox"], #rmnGenieWrappingDiv input[type="radio"] { border: 1px solid rgb(43, 43, 43); border-radius: 4px; } #rmnGenieWrappingDiv input[type="checkbox"], #rmnGenieWrappingDiv input[type="radio"] { outline: initial; } #rmnGenieWrappingDiv input[type="radio"] { margin: 2px 2px 3px; } #rmnGenieWrappingDiv abbr[title], #rmnGenieWrappingDiv acronym[title], #rmnGenieWrappingDiv dfn[title] { cursor: help; border-bottom-width: 1px; border-bottom-style: dotted; } #rmnGenieWrappingDiv ins { background-color: rgb(255, 255, 153); color: black; } #rmnGenieWrappingDiv del { text-decoration: line-through; } #rmnGenieWrappingDiv blockquote, #rmnGenieWrappingDiv q { quotes: none; } #rmnGenieWrappingDiv blockquote::before, #rmnGenieWrappingDiv blockquote::after, #rmnGenieWrappingDiv q::before, #rmnGenieWrappingDiv q::after, #rmnGenieWrappingDiv li::before, #rmnGenieWrappingDiv li::after { content: ""; } #rmnGenieWrappingDiv input, #rmnGenieWrappingDiv select { vertical-align: middle; } #rmnGenieWrappingDiv table { border-collapse: collapse; border-spacing: 0px; } #rmnGenieWrappingDiv hr { display: block; height: 1px; border-width: 1px 0px 0px; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; border-top-style: solid; border-top-color: rgb(204, 204, 204); margin: 1em 0px; } #rmnGenieWrappingDiv [dir="rtl"] { direction: rtl; } #rmnGenieWrappingDiv mark { background-color: rgb(255, 255, 153); color: black; font-style: italic; font-weight: bold; } #rmnGenieWrappingDiv menu { padding-left: 40px; padding-top: 8px; } #rmnGenieWrappingDiv [hidden], #rmnGenieWrappingDiv template { display: none; } #rmnGenieWrappingDiv abbr[title] { border-bottom: 1px dotted; } #rmnGenieWrappingDiv sub, #rmnGenieWrappingDiv sup { font-size: 75%; line-height: 0; position: relative; vertical-align: baseline; } #rmnGenieWrappingDiv sup { top: -0.5em; } #rmnGenieWrappingDiv sub { bottom: -0.25em; } #rmnGenieWrappingDiv img { border: 0px; } #rmnGenieWrappingDiv figure { margin: 0px; } #rmnGenieWrappingDiv textarea { overflow: auto; vertical-align: top; } #rmnGenieWrappingDiv { box-shadow: rgba(0, 0, 0, 0.35) 0px 5px 30px; position: fixed; top: 25px; right: 25px; z-index: 2147483647; font-size: 14px; line-height: 1; direction: ltr; text-align: start; font-family: "Avenir Next", Calibri, Helvetica, Roboto, sans-serif; color: rgb(50, 50, 50); font-style: normal; font-weight: normal; text-decoration: none; list-style-type: disc; } #rmnGenieWrappingDiv pre { white-space: pre; } #rmnGenieWrappingDiv .primary-text { color: rgb(50, 50, 50); font-size: 24px; font-weight: bold; letter-spacing: 0.5px; line-height: 30px; } #rmnGenieWrappingDiv .secondary-text { color: rgb(50, 50, 50); font-size: 14px; font-weight: 600; letter-spacing: 0.3px; line-height: 22px; margin: 0.5em 0px; } #rmnGenieWrappingDiv .secondary-text .button-text, #rmnGenieWrappingDiv .secondary-text .button-code, #rmnGenieWrappingDiv .secondary-text .rmnGenie-codeButton { margin: 0px; } #rmnGenieWrappingDiv .bbb-container-dark .primary-text, #rmnGenieWrappingDiv .bbb-container-dark .secondary-text { color: rgb(255, 255, 255); } #rmnGenieWrappingDiv .pre-wrap { white-space: pre-wrap; } #rmnGenieWrappingDiv .no-wrap { white-space: nowrap; } @keyframes cloud-drift { 100% { background-position-x: -267px, -517px, 0px; } } #rmnGenieWrappingDiv .bbb-container-light, #rmnGenieWrappingDiv .bbb-container-gray, #rmnGenieWrappingDiv .bbb-container-dark { display: flex; align-items: flex-start; flex-flow: column nowrap; justify-content: center; min-height: 290px; overflow: hidden; padding: 60px 42px 42px; position: relative; width: 470px; z-index: 2; } #rmnGenieWrappingDiv .justify-center.bbb-container-light, #rmnGenieWrappingDiv .justify-center.bbb-container-gray, #rmnGenieWrappingDiv .justify-center.bbb-container-dark { text-align: center; align-items: center; } #rmnGenieWrappingDiv .bbb-container-light, #rmnGenieWrappingDiv .bbb-container-gray, #rmnGenieWrappingDiv .bbb-container-dark { margin-right: 0px; transition: margin-right 500ms ease 500ms; } #rmnGenieWrappingDiv .show-sidecar.bbb-container-light, #rmnGenieWrappingDiv .show-sidecar.bbb-container-gray, #rmnGenieWrappingDiv .show-sidecar.bbb-container-dark { margin-right: 310px; } #rmnGenieWrappingDiv .bbb-container-light { background: url("rmn-logo-gray.svg") 21px 21px / auto 18px no-repeat rgb(255, 255, 255); } #rmnGenieWrappingDiv .bbb-container-light::before { content: ""; opacity: 0; transition: opacity 500ms ease 0s; } #rmnGenieWrappingDiv .bbb-container-light.bbb-no-logo { background: 0% 0% / auto rgb(255, 255, 255); padding-top: 42px; } #rmnGenieWrappingDiv .bbb-container-light.bbb-gray-blob::after { content: ""; background: url("blob-for-white.svg") 0px 0px no-repeat transparent; width: 290px; height: 290px; position: absolute; top: 0px; right: 0px; transform: translate(50%, -15%); } #rmnGenieWrappingDiv .bbb-container-light.bbb-color-blob { padding-right: 159.5px; } #rmnGenieWrappingDiv .bbb-container-light.bbb-color-blob::after { content: ""; background: url("gradient-blob.svg") 0px 0px no-repeat transparent; width: 290px; height: 290px; position: absolute; top: 0px; right: 0px; transform: translate(50%, -15%); } #rmnGenieWrappingDiv .bbb-container-gray { background: url("squiggle-2.svg") 10% center / 75% no-repeat, url("squiggle-1.svg") 95% center / 15% no-repeat rgb(251, 250, 255); padding-top: 42px; } #rmnGenieWrappingDiv .bbb-container-dark { background: rgb(255, 255, 255); } #rmnGenieWrappingDiv .bbb-container-dark::before { content: ""; background: url("rmn-logo-translucent.svg") 21px 21px / auto 18px no-repeat, linear-gradient(to right, rgb(76, 24, 243), rgb(59, 31, 153)) 0% 0% / auto; height: 100%; min-height: 290px; width: 100%; z-index: -1; position: absolute; top: 0px; left: 0px; opacity: 1; transition: opacity 500ms ease 0s; } #rmnGenieWrappingDiv .bbb-container-dark.bbb-no-logo { background: 0% 0% / auto rgb(255, 255, 255); padding-top: 42px; } #rmnGenieWrappingDiv .bbb-container-dark.bbb-no-logo::before { background: linear-gradient(to right, rgb(76, 24, 243), rgb(59, 31, 153)) 0% 0% / auto; } #rmnGenieWrappingDiv .bbb-container-dark.bbb-gray-blob::after, #rmnGenieWrappingDiv .bbb-container-dark.bbb-color-blob::after { content: ""; background: url("blob-for-blue.svg") 0px 0px no-repeat transparent; width: 290px; height: 290px; position: absolute; top: 0px; right: 0px; transform: translate(50%, -15%); } #rmnGenieWrappingDiv .bbb-container-dark.bbb-clouds { padding: 1.5em 2em; } #rmnGenieWrappingDiv .bbb-container-dark.bbb-clouds::before { animation: 15s linear 0s infinite normal none running cloud-drift; background: url("cloud-cluster.svg") 250px -90px / 110% repeat-x, url("cloud-cluster.svg") 0px 150px / 110% repeat-x, linear-gradient(to right, rgb(76, 24, 243), rgb(59, 31, 153)) 0% 0% / auto; } #rmnGenieWrappingDiv .bbb-sidecar { align-items: center; background-color: rgb(255, 255, 255); display: flex; flex-flow: column nowrap; justify-content: flex-end; min-height: 290px; padding: 30px 25px; position: absolute; right: 0px; text-align: center; top: 0px; width: 310px; z-index: 1; } #rmnGenieWrappingDiv .bbb-sidecar > *, #rmnGenieWrappingDiv .bbb-sidecar .button-primary, #rmnGenieWrappingDiv .bbb-sidecar .button-text, #rmnGenieWrappingDiv .bbb-sidecar .button-code, #rmnGenieWrappingDiv .bbb-sidecar .rmnGenie-codeButton { margin-left: 0px; } #rmnGenieWrappingDiv .bbb-sidecar .button-text, #rmnGenieWrappingDiv .bbb-sidecar .button-code, #rmnGenieWrappingDiv .bbb-sidecar .rmnGenie-codeButton { font-weight: 600; } #rmnGenieWrappingDiv .bbb-genie-logo { background: url("rmn-logo-gray.svg") 21px 21px / auto 18px no-repeat; } #rmnGenieWrappingDiv header { min-height: 55px; display: flex; align-items: center; justify-content: center; border-bottom: 1px solid rgb(231, 231, 231); } #rmnGenieWrappingDiv .button-primary, #rmnGenieWrappingDiv .rmnGenie-button, #rmnGenieWrappingDiv a, #rmnGenieWrappingDiv .button-text, #rmnGenieWrappingDiv .button-code, #rmnGenieWrappingDiv .rmnGenie-codeButton { border: 0px; cursor: pointer; font-size: 14px; font-weight: bold; letter-spacing: 0.3px; margin: 10px 0px; z-index: 0; } #rmnGenieWrappingDiv .button-primary:last-child, #rmnGenieWrappingDiv .rmnGenie-button:last-child, #rmnGenieWrappingDiv a:last-child, #rmnGenieWrappingDiv .button-text:last-child, #rmnGenieWrappingDiv .button-code:last-child, #rmnGenieWrappingDiv .rmnGenie-codeButton:last-child { margin-bottom: 0px; } #rmnGenieWrappingDiv .button-primary, #rmnGenieWrappingDiv .rmnGenie-button { color: white; margin-left: -12px; outline: 0px; padding: 20px 24px; position: relative; width: 230px; } #rmnGenieWrappingDiv .button-primary::before, #rmnGenieWrappingDiv .rmnGenie-button::before { content: ""; border-radius: 999px; background-color: rgb(222, 31, 114); position: absolute; top: 0px; bottom: 0px; left: 0px; right: 0px; transition: transform 200ms ease 0s, background-color 300ms ease 0s, box-shadow 200ms ease 0s; z-index: -1; } #rmnGenieWrappingDiv .button-primary:focus::before, #rmnGenieWrappingDiv .button-primary:hover::before, #rmnGenieWrappingDiv .rmnGenie-button:focus::before, #rmnGenieWrappingDiv .rmnGenie-button:hover::before { box-shadow: rgb(222, 31, 114) 0px 22px 28px -22px; transform: scale(1.02); } #rmnGenieWrappingDiv .button-primary:active::before, #rmnGenieWrappingDiv .rmnGenie-button:active::before { box-shadow: transparent 0px 0px 0px 0px; background-color: rgb(184, 29, 91); transform: scale(0.98); } #rmnGenieWrappingDiv .button-primary[disabled]::before, #rmnGenieWrappingDiv .rmnGenie-button[disabled]::before { background-color: rgb(89, 89, 89); transition: none 0s ease 0s; transform: none; } #rmnGenieWrappingDiv .justify-center .button-primary { margin-left: 0px; } #rmnGenieWrappingDiv .button-secondary { outline: lime solid 4px; } #rmnGenieWrappingDiv a, #rmnGenieWrappingDiv .button-text, #rmnGenieWrappingDiv .button-code, #rmnGenieWrappingDiv .rmnGenie-codeButton { color: rgb(222, 31, 114); padding: 0px; transition: color 200ms ease 0s; } #rmnGenieWrappingDiv a:hover, #rmnGenieWrappingDiv .button-text:hover, #rmnGenieWrappingDiv .button-code:hover, #rmnGenieWrappingDiv .rmnGenie-codeButton:hover { color: rgb(184, 29, 91); } #rmnGenieWrappingDiv a:focus, #rmnGenieWrappingDiv a:active, #rmnGenieWrappingDiv .button-text:focus, #rmnGenieWrappingDiv .button-code:focus, #rmnGenieWrappingDiv .rmnGenie-codeButton:focus, #rmnGenieWrappingDiv .button-text:active, #rmnGenieWrappingDiv .button-code:active, #rmnGenieWrappingDiv .rmnGenie-codeButton:active { outline: rgb(184, 29, 91); } #rmnGenieWrappingDiv a[disabled], #rmnGenieWrappingDiv .button-text[disabled], #rmnGenieWrappingDiv .button-code[disabled], #rmnGenieWrappingDiv .rmnGenie-codeButton[disabled] { color: rgb(89, 89, 89); } #rmnGenieWrappingDiv .bbb-container-dark a, #rmnGenieWrappingDiv .bbb-container-dark .button-text, #rmnGenieWrappingDiv .bbb-container-dark .button-code, #rmnGenieWrappingDiv .bbb-container-dark .rmnGenie-codeButton { color: rgb(255, 175, 36); } #rmnGenieWrappingDiv .bbb-container-dark a:hover, #rmnGenieWrappingDiv .bbb-container-dark .button-text:hover, #rmnGenieWrappingDiv .bbb-container-dark .button-code:hover, #rmnGenieWrappingDiv .bbb-container-dark .rmnGenie-codeButton:hover { color: rgb(214, 141, 30); } #rmnGenieWrappingDiv .bbb-container-dark a:focus, #rmnGenieWrappingDiv .bbb-container-dark a:active, #rmnGenieWrappingDiv .bbb-container-dark .button-text:focus, #rmnGenieWrappingDiv .bbb-container-dark .button-code:focus, #rmnGenieWrappingDiv .bbb-container-dark .rmnGenie-codeButton:focus, #rmnGenieWrappingDiv .bbb-container-dark .button-text:active, #rmnGenieWrappingDiv .bbb-container-dark .button-code:active, #rmnGenieWrappingDiv .bbb-container-dark .rmnGenie-codeButton:active { outline: rgb(214, 141, 30); } #rmnGenieWrappingDiv .bbb-container-dark a[disabled], #rmnGenieWrappingDiv .bbb-container-dark .button-text[disabled], #rmnGenieWrappingDiv .bbb-container-dark .button-code[disabled], #rmnGenieWrappingDiv .bbb-container-dark .rmnGenie-codeButton[disabled] { color: rgb(89, 89, 89); } #rmnGenieWrappingDiv .button-code, #rmnGenieWrappingDiv .rmnGenie-codeButton { font-size: 20px; margin-top: 1em; padding-bottom: 1em; max-width: 135px; min-width: 100px; text-align: right; text-overflow: ellipsis; overflow: hidden; white-space: nowrap; position: relative; } #rmnGenieWrappingDiv .button-code::after, #rmnGenieWrappingDiv .rmnGenie-codeButton::after { color: rgb(222, 31, 114); content: "Copy Code"; font-size: 12px; font-weight: 600; position: absolute; bottom: 0px; right: 0px; width: 100px; } #rmnGenieWrappingDiv .copied .button-code::after { color: rgb(76, 24, 243); content: "�����Code Copied"; right: 0px; } @media print { #rmnGenieWrappingDiv { display: none !important; } }