professional email and instructional manual

From: Majed Alqatari

To: Apple Costumer Services

Date: June 13th, 2019

Topic: MacBook Repair

Greetings,

I am sending this email with regards to several hardware and software issues in my MacBook. First, the MacBook keeps sending me notifications about errors every time I turn it on. Also, the Microsoft office applications are not installed in the MacBook even though I purchased the original versions from the Microsoft office website. Not only this, the brightness of the screen is not functioning well.

Apple Customer Services urge to use MacKeeper to cleanup any viruses that cause those notifications errors. However, I did use MacKeeper and other cleanup applications to scan the viruses, but the notification errors did not disappear. Concerning the Microsoft Office applications, the applications take a long time to load, and they close directly after the loading finishes. Lastly, the brightness adjustment in the System Preferences doesn't function to dim or brighten the screen image. Also, the brightness of the screen of the MacBook while being used gets dim for no reason, and it happens randomly even when I am using it.

Please note that I purchased the Apple Care bundle for my MacBook. Therefore, the MacBook should be under coverage for any technical issue or physical damage. I look forward to bringing my MacBook for software and hardware repair. Finally, I hope that the problems I listed get resolved very soon. I appreciate your action and assistance.

Kind regards,

Majed Alqatari