Nursing Clinical Communication assignment

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NURS 2290: Professional Communication Spring 19

Professional Communication Assignment

During a clinical day you will observe and participate in handoff and complete the following assignment. The assignment typed on the format provided. References that guided the development of this assignment are listed below. They will be useful to you in completing the assignment. The grading rubric is found on the last page.

To access chapter 34 of the handbook: copy/paste the link below in your browser. Scroll down the page and click on chapter 34 .

http://www.ahrq.gov/professionals/clinicians-providers/resources/nursing/resources/nurseshdbk/index.html

OR copy/paste this link into your browser: http://www.ncbi.nlm.nih.gov/books/NBK2649/

1. Identify the members of the healthcare team present during your clinical day by position title

(example: RN, UAP, attending provider, consulting provider, respiratory therapist, dietary, housekeeping, unit secretary, etc.)

2. Describe how members of the healthcare team exchange critical patient information.

3. Identify the types of handoff you witnessed and/or participated in.

4. Where did the handoff listed above occur?

5. Document your shift-to-shift handoff which you provided to your primary nurse

6. List 5 internal and/or external factors that may contribute to handoff communication errors?

7. List 2 strategies that may reduce each error listed above

8. Identify handoff tools used at your clinical facility

9. What could you do differently when giving handoff to increase patient safety?

10. The assignment is completed in a professional manner. Correct writing mechanics are utilized. Report is typed.

References

Friesen, M., White, S., & Byers, J. (2008). Handoffs: Implications for nurses. In A. f. Quality, Safety and Quality: An evidenced-based handbook for nurses.

Sherwood, G. (2014). Quality and safety in nursing education: The QSEN project. In B. Cherry, S. Jacob, & 6 (Ed.), Contemporary nursing: Issues, trends, and management (pp. 398-399). St. Louis, MO: Elsevier.

Criteria

Observation

Identify the members of the healthcare team present during your clinical day by position title

(Example: RN, UAP, attending provider, consulting provider, respiratory therapist, dietary, housekeeping, unit secretary, etc.)

Describe how members of the healthcare team exchange critical patient information.

Identify the types of handoff you witnessed and/or participated in

Where did the various types of handoff occur

Document your shift-to-shift handoff

List 5 factors that contribute to handoff errors

and 2 strategies to reduce each error

1.

a.

b.

2.

a.

b.

3.

a.

b.

4.

a.

b.

What handoff tools were used at your facility?

What could you do different to increase patient safety during handoff?

Therapeutic Communication Grading Rubric

Criterion

Satisfactory (10 points)

Needs Improvement (5 points)

Unsatisfactory (0 points)

1. Identify members of healthcare team

At least four members are identified

3 members are identified

2 or fewer members are identified

2. Exchange of critical information

Thoroughly discusses how members of the healthcare team exchange critical patient information

Briefly discusses how members of the healthcare team exchange critical patient information

Does not discuss how members of the healthcare team exchange critical patient information

3. Types of handoff witnessed or participate in

Lists two or more types of handoff witnessed or participate in

Lists one type of handoff witnessed or participate in

Does not list types of handoff witnessed or participated in during the clinical day

4.Location of where handoff occurred

Location where handoff occurred is listed

Not applicable

Does not list location of where handoff occurred

5.Document shift to shift handoff

Shift to shift handoff is documented

Not applicable

Does not document shift to shift handoff

6. List factors that may contribute to handoff errors

Lists five or more factors that may contribute to handoff errors

Lists four or less factors that may contribute to handoff errors

Lists three or less factors that may contribute to handoff errors

7. List strategies to reduce handoff errors

Lists two strategies to reduce each handoff error contributor

Lists one strategy to reduce each handoff error contributor

Lists less than one strategy to reduce each handoff error contributor

8. List handoff tools used at the clinical facility

Lists handoff tools used at the clinical facility

Not applicable

Does not list handoff tools used at the clinical facility

9. What could you do differently

Reflects on how to increase patient safety through appropriate handoff

Not applicable

Does not reflect on how to increase patient safety through appropriate handoff

10.Professionalism

Assignment is typed, APA citation used where appropriate, used proper writing techniques.

Not applicable

Assignment is not typed, APA citation used where appropriate, used proper writing techniques.

Therapeutic Communication Grading Rubric
Criterion	Satisfactory (10 points)	Needs Improvement (5 points)	Unsatisfactory (0 points)
1. Identify members of healthcare team	At least four members are identified	3 members are identified	2 or fewer members are identified
2. Exchange of critical information	Thoroughly discusses how members of the healthcare team exchange critical patient information	Briefly discusses how members of the healthcare team exchange critical patient information	Does not discuss how members of the healthcare team exchange critical patient information
3. Types of handoff witnessed or participate in	Lists two or more types of handoff witnessed or participate in	Lists one type of handoff witnessed or participate in	Does not list types of handoff witnessed or participated in during the clinical day
4.Location of where handoff occurred	Location where handoff occurred is listed	Not applicable	Does not list location of where handoff occurred
5.Document shift to shift handoff	Shift to shift handoff is documented	Not applicable	Does not document shift to shift handoff
6. List factors that may contribute to handoff errors	Lists five or more factors that may contribute to handoff errors	Lists four or less factors that may contribute to handoff errors	Lists three or less factors that may contribute to handoff errors
7. List strategies to reduce handoff errors	Lists two strategies to reduce each handoff error contributor	Lists one strategy to reduce each handoff error contributor	Lists less than one strategy to reduce each handoff error contributor
8. List handoff tools used at the clinical facility	Lists handoff tools used at the clinical facility	Not applicable	Does not list handoff tools used at the clinical facility
9. What could you do differently	Reflects on how to increase patient safety through appropriate handoff	Not applicable	Does not reflect on how to increase patient safety through appropriate handoff
10.Professionalism	Assignment is typed, APA citation used where appropriate, used proper writing techniques.	Not applicable	Assignment is not typed, APA citation used where appropriate, used proper writing techniques.