Professional email

ENG315

Professional Scenarios

1. Saban is a top performing industrial equipment salespers

on for D2D. After three years of working with

his best client, he receives a text message from Pat (his direct manager) assigning him to a completely

different account.

Pat has received complaints that Saban gets

all

the good clients and is not a “team

player.”

Saban responds to the message and asks for a meeting with Pat to discuss this change. Pat responds with

another text message that reads: “Decision final. Everyone needs to get a chance to work with the best

accounts so it is fair. Come by the of

fice and pick up your new files.”

Moments later, Saban sends a text message to Karen, his regional manager and Pat’s boss. It simply reads,

“We need to talk.”

2. Amber, Savannah, and Stephen work for Knowledge, Inc. (a consulting company). While on a c

onference

call with Tim Rice Photography (an established client), the group discusses potential problems with a

marketing campaign. Tim Rice, lead photographer and owner of Tim Rice Photography, is insistent the

marketing is working and changes are not nee

ded.

Amber reaches over to put Tim on “Mute” but accidently pushes a different button. She immediately says

to Savannah and Stephen that the marketing campaign is not working and that “…Tim should stick to

taking pretty pictures.”

Tim responds, “You know I can hear you, right?”

3. James shows up to work approximately five minutes late this morning, walks silently (but quickly) down

the hallway and begins to punch in at the time clock located by the front desk.

Sarah, the front

desk manager, says, "Good morning, James," but James ignores her, punches in, and heads

into the shop to his workplace.

Sarah rolls her eyes, picks up the phone, and dials the on

-

duty manager to

alert her that James just arrived and should be reaching his

desk any moment.

4. Paul works for the website division of

Super Mega

retail company. He receives an email late Friday

afternoon that explains a new computer will launch at the end of next June and it will be in high demand

with limited stock. Also conta

ined in the three

-

page

-

message is that customers will be able to preorder the

item 30 days before launch according to the production company. Paul is asked to create a landing page

for consumers who are interested in learning more about the product.

By mi

stake, Paul sets up a preorder page for the product that afternoon (well in advance of the company

authorized period) and late Friday evening consumers begin to preorder the product. Sharon, Vice

President of Product Sales at

Super Mega

, learns of the error

Saturday morning and calls Paul to arrange a

meeting first thing Monday morning. Sharon explains to Paul on the phone that the company intends on

canceling

all

the preorders and Paul responds that the company should honor the preorders because it was

n

ot a consumer error. After a heated exchange, Paul hangs up on Sharon when she insists that the

preorders will be canceled because of Paul’s error.

ENG315 Professional Scenarios

1. Saban is a top performing industrial equipment salesperson for D2D. After three years of working with

his best client, he receives a text message from Pat (his direct manager) assigning him to a completely

different account.

Pat has received complaints that Saban gets all the good clients and is not a “team player.”

Saban responds to the message and asks for a meeting with Pat to discuss this change. Pat responds with

another text message that reads: “Decision final. Everyone needs to get a chance to work with the best

accounts so it is fair. Come by the office and pick up your new files.”

Moments later, Saban sends a text message to Karen, his regional manager and Pat’s boss. It simply reads,

“We need to talk.”

2. Amber, Savannah, and Stephen work for Knowledge, Inc. (a consulting company). While on a conference

call with Tim Rice Photography (an established client), the group discusses potential problems with a

marketing campaign. Tim Rice, lead photographer and owner of Tim Rice Photography, is insistent the

marketing is working and changes are not needed.

Amber reaches over to put Tim on “Mute” but accidently pushes a different button. She immediately says

to Savannah and Stephen that the marketing campaign is not working and that “…Tim should stick to

taking pretty pictures.”

Tim responds, “You know I can hear you, right?”

3. James shows up to work approximately five minutes late this morning, walks silently (but quickly) down

the hallway and begins to punch in at the time clock located by the front desk.

Sarah, the front desk manager, says, "Good morning, James," but James ignores her, punches in, and heads

into the shop to his workplace. Sarah rolls her eyes, picks up the phone, and dials the on-duty manager to

alert her that James just arrived and should be reaching his desk any moment.

4. Paul works for the website division of Super Mega retail company. He receives an email late Friday

afternoon that explains a new computer will launch at the end of next June and it will be in high demand

with limited stock. Also contained in the three-page-message is that customers will be able to preorder the

item 30 days before launch according to the production company. Paul is asked to create a landing page

for consumers who are interested in learning more about the product.

By mistake, Paul sets up a preorder page for the product that afternoon (well in advance of the company

authorized period) and late Friday evening consumers begin to preorder the product. Sharon, Vice

President of Product Sales at Super Mega, learns of the error Saturday morning and calls Paul to arrange a

meeting first thing Monday morning. Sharon explains to Paul on the phone that the company intends on

canceling all the preorders and Paul responds that the company should honor the preorders because it was

not a consumer error. After a heated exchange, Paul hangs up on Sharon when she insists that the

preorders will be canceled because of Paul’s error.