Data Collection

Original problem or focusing question

· Why does Related property management company have a hard time hiring and maintaining quality staff.

Stakeholders who are most affected by the problem

· Property onsite staff

· Corporate Staff

· Residents

· Owners

Impact to stakeholders

· Increased work load due to being under staffed

· Increased work load due to increased need for staff support

· Increased mistrust due to continued staff turnover.

· Increase in spending due to continuous hiring and training

Type of problem

· Skills, resources and pay. Without proper training to feel confident in their position employee experience job dissatisfaction and seek other opportunities. Also, by not providing competitive wages and comprehensive benefits employees are also leaving to see better opportunities.

Suspected cause(s) of the problem

· Lack of or inadequate training

· Below average pay

· Lack of promotion from within

· Lack of trust in the company

Goal for improvement and long-term impact

· The company will improve new hire retention, and increase promotion from within the company.

Proposal for addressing the problem

· Create and implement comprehensive training program for all new hires as well as continued training for existing employees.

· Create competitive and comprehensive benefits and compensation package.

· Create promotion pipeline that will fill upper level positions from employees from within

Final problem statement

· Many new hires within the company only stay with the company for 6 months to a year before leaving the company. Through data obtained by anonymous survey, it has been determined that many employees are unhappy with the lack of training and poor quality of training that exists. Employees feel that they were thrown into the position with little to no training and the training that was received was subpar. Also, many employees are unsatisfied with the salary and benefits compared to that of other property management companies and, feel that there is no hope or chance of them being promoted so they are choosing to seek better opportunities. The high employee turnover has caused continuous issue with being over budget in the area of hiring, causes property staff to be overworked, and property to suffer due to being under staffed.