easy table fill

Problem 3 : House of quality for your technology company’s proposed new product

1. Define the problem

Develop the HOQ for Theia’s product. This requires understanding customer desires. understanding customer priorities, translating customer desires into goals & technicalities and lastly creating a creating a structure for product work that is logical, executable, and traceable.

2. Plan

· What information is available for solving the problem?

· Lecture

· PDD

· Canvas Handouts/Readings

· What assumptions need to be made to make the solution process manageable?

· What analysis needs to be performed to resolve the issues defined in Step 1? 

FAST Diagram Process for product dissection (or reverse engineering) of a complex product

Step 1 : First understand how the product works. 

Theia glasses are a wearable device that helps businesses improve the quality of their output thus enabling employees to work more efficiently. We are providing hands-on capabilities to professionals with glanceable, voice-activated assistance. Our glasses are designed to be there in a time of need and out of the way otherwise. 

Step 2 : Make a list of all the important subsystems that are relevant for your FAST diagram

· Built in camera

· Bluetooth capabilities

· Optical display

· Microphones

· Android Operating System and Android platform APIs

· Audio output via speaker, USB audio, BT audio 

Step 3 : Make a list of the primary (or main) function, & key sub-functions of the product 

Subfunction refers to the function of a subsystem

Primary (main) function: Store and display information for relevant time periods.

Key sub-functions: 

· Use standard Android platform APIs and built in camera to get location data from available location providers

· Optimize user input via voice commands (at least two words)

· Utilize audio output and optical display to give user relevant information

· Grocery shopping list

· Directions to and from locations

· Set of instructions for a task

Step 4 -6 :  

· Write down the main function of the system on the extreme right of the diagram.

· Organize the diagram with the why to the right and the hows to the left.

· creating a FAST diagram for a complex product is a trial and error process: to minimize the trial & error work from both ends of the diagram (using results of step 2 & 3)

Quality Function Development and the House of Quality

· Create a house of quality for any product or product subsystem that correlates customer needs(marketing) to the engineering technical methods(engineering)

· Step 1 : Make a structured & prioritized list of customer needs(1) for the intended product based on market research. Assess the importance of each need using a convenience scale(2)

· Step 2 : Make a list of the technical methods (3), and assess the importance of each method. Using some convenient scale (4)

· Step 3 : Correlate customer needs & technical metrics (or engineering requirements) using a convenient scale. The result is a correlation matrix(5)

· Step 4 : 

· 4A. Correlate the technical metrics to each other using a convenient scale 

1. Strong Positive Correlation : +

1. Strong Negative Correlation : -

1. No Correlation : /

4. 4B. Place half the matrix(6) on top of (3)

. Step 5 : Benchmarking :  Assess a set of competing products from the viewpoint of the customer (customer benchmarking(7)) & from technical (engineering) viewpoint (technical benchmarking(8)) using a convenient scale for customer benchmarking, and engineering units of measurement for technical benchmarking 

. Step 6 : Set targets for customer needs and technical metrics for a new product

6. Target Customer Specifications(9)

6. Target Technical Specifications(10)

3. Execute the plan:

· Systematically take each one of the problems in Step 1 above and perform the relevant analysis from Step 2. 

· Clearly state the results of your analysis. 

· Draw meaningful conclusions from your results, and develop recommendations and/or guidelines based on your conclusions. 

· Make extensive use of figures, tables, trees, etc. to shape your thinking and analysis. Figures, trees, etc. can be hand-drawn.  

· Structure the documentation of your solution (with titles, headings, sub-headings) to clearly show the “logic” of your problem-solving thought process.

4. Check your work

· Is my work correct in every detail?

· Are my assumptions reasonable?

· In terms of the things I know, do the results make sense?

5. Learn and Generalize 

· What have I found out? What does the result mean? 

· How may the result be affected by my assumptions?   

· Are the results good enough to act on, or must I refine the solution?

Group Portion HW #5

Problem 3 : House of Quality (HOQ) for Theia’s Smart Glasses

Team Work Schedule:

Date	Task
10/24	Homework assigned, touch bases with team to decide weekend plans.
10/25	Read handout and HOQ example. Everyone assigned to do individual research about AR Glasses.
10/26	Read handout and HOQ example. Everyone assigned to do individual research about AR Glasses.
10/27	Meet at a cafe downtown, due to the power outage. Meeting time is 1 hour.
10/28	Everyone working remotely. Also everyone is working on Phase I/II at the moment. HOQ problem is postponed for a while as we are working on Phase I/II.
10/29	Meet at TBD. Meeting time is 1 hour.
10/30	Revise our work.
10/31	Final revisions. Turn in homework.

Task	Assigned
Make a fast diagram	Alena
Create list of customer needs for product and assess the importance of each need using a convenience scale.	Brittney
Create list of technical metrics and assess the importance of each need using a convenience scale.	Ashwin
Correlate customer needs from and technical metrics from SP3 using a correlation matrix	Brittney
Correlate technical metrics to each other using a convenience scale.	Shen
Assess competing products using customer benchmarking and from a technical engineering viewpoint by using a convenience scale.	Conrad
Set targets for customer needs and technical metrics.	Chris & Vaughn
Create HOQ Diagram.	Ashwin
Review all work	Everyone
Learn and Genralize	Sunny

Step 1: Define the Problem

Use  the structured  problem-solving process  to create an explicit plan  for developing the HOQ for your company’s line of products. This process will include reverse engineering, and assigning specific tasks to the group members

Step 2: Create a Plan

1. Make a FAST diagram

a. How do smart glasses work?

a. Identify the main functions of modern smart glasses. 

a. Understand and note the “why?” and “how?” of smart glass functionality.

a. Create FAST diagram.

1. Make a list of customer needs for our product based on what we’ve researched, assess the importance of each need using a convenience scale.

1. Make a technical metrics list and assess each metric using a convenience scale

1. Correlate customer needs from SP2 and technical metrics from SP3 using a correlation matrix

1. Correlate technical metrics to each other using a convenience scale.

1. Assess competing products using customer benchmarking and from a technical engineering viewpoint by using a convenience scale.

1. Set targets for customer needs and technical metrics.

1. Create HOQ Diagram.

1. Review work, and draw conclusions.

Step 3: Execute

1. Develop FAST Diagram 

a. Understand how smart glasses work.

Component	Function
Camera	View surrounding environment

b. Identify the main functions of modern smart glasses. 

b. Understand and note the “why?” and “how?” of smart glass functionality.

3. Importance of Customer Needs

Customer Needs	Importance ([Score]/10)
User Friendly Interface	7
Safety	10
Aesthetically Pleasing	8
Battery Life	9
Build Quality / Durability	8
Sizing	8

0. Make a technical metrics list and assess each metric using a convenience scale

Metrics	Importance ([Score]/10)
Ergonomics	9
Weight	7
Boot time	7
Quality of Camera	4
Latency	10
Processing power	8
User Interface (UI)	10
Integration with other devices	9
Peripheral sensors (haptic motor, gyrometer, proximity sensor)	8

0. Correlate customer needs from [2] and technical metrics from [3] using a correlation matrix.

		User Friendly Interface	Safety	Aesthetically Pleasing	Battery Life	Build Quality/Durability	Sizing
	Value	7	10	8	9	8	8
Ergonomics	9	low	high	high	low	high	high
Weight	7	med	high	high	low	high	high
Boot Time	7	med	low	low	med	low	low
Quality of Camera	4	med	low	med	med	low	low
Latency	10	high	low	low	med	low	low
Processing Power	8	high	med	low	high	low	low
UI	10	high	med	high	high	low	low
Integration with other devices	9	high	med	low	med	low	low
Peripheral Sensors	8	med	high	med	high	high	med

0. Correlate technical metrics to each other using a convenience scale

1 = No Correlation 2 = Negative Correlation 3 = Weak Negative Correlation 

4 = Weak Positive Correlation 5 = Positive Correlaton

0. Assess competing products using customer benchmarking and from a technical engineering viewpoint by using a convenience scale. 

Customer Needs	Theia(our product)	Google Glass	Vuzix Blade	Snap Spectacles	Sony Smart Eye Glass HUD
User Friendly Interface	10	5
Safety	7	7
Aesthetically Pleasing	7	9
Battery Life	9	7
Build Quality / Durability	9	9
Sizing	9	8

0. Set targets for customer needs and technical metrics.

1. Create HOQ Diagram.

Step 4: Check Work

Step 5: Learn and Generalize

HOQ is a method used in product development that allows companies to pick the parameters by which they can make a comparison to other competing products. Using this technique we were able to establish the important features for our product. 

We established customer needs as ergonomics, weight, boot time, quality of camera, latency, and processing power. Using customer needs, we were able to specify the technical needs that we need to accomplish as: ergonomics, weight, boot time, quality of camera, latency, processing power, UI, and integration with other devices and peripheral sensors. To choose our technical features, we noted the importance of each feature from a development perspective with consideration to how well each feature coincides with customer needs.