New assignment

High Employee Turnover Problem

By: Dr. Milena Loubeau

Sue Martin has been employed with Delma Services for the past four years. Sue has been

known in her district as a tough supervisor, such renown played an essential role in her

promotion to District Manager. Delma Services has been experiencing a high employee turnover

for the past 12 months. Management has not been able to identify the source of the high

employee turnover. Subsequently, the company has been receiving several complaints from

customers because there is no consistency in customer service, which often results in poor

customer service and loss of revenue. Upon Sue’s promotion, one of her tasks is to identify ways

to address the problem.

Management is seriously concerned about the image of the company, and is

contemplating hiring a consulting firm. However, resources are scarce; therefore, Sue

recommended the creation of a taskforce. The taskforce should include individual from every

department within Delma Services (Human Resources, Sales, Marketing, and Management) to

create a plan to advise the VP of the company how to address the current problem.

Students will split into two learning teams. Students have the task to develop a strategic

plan to address the high employee turnover at Delma Services. Students will create a taskforce

with the following tasks:

1. Evaluate the current recruiting policy at Delma Services

2. Evaluate the current training standards at Delma Services

3. Evaluate the company’s compensation package

4. Evaluate management’s policy

5. The taskforce should come up with recommendations to address deficiencies within

department (s), if any are identified during their assessment

6. The plan should include a timeline to address the issues identified during their assessment

The taskforce will work on their plan in small groups. The taskforce should formulate

their strategic plan based on the information obtained during their evaluation. The taskforce will

do a presentation to Karl Lowe, the VP of Delma Services. The taskforce should not consult with

anyone outside of the taskforce. The final presentation should incorporate solutions and best

practices from a management, human resources, sales, marketing, and operations approach.

Students will be graded: See below rubrics

PAPER RUBRIC

PAPER RUBRIC

Content / Development Points Earned

80 Points XX/80

Possible Points

Your Score Additional Comments:

The content is accurate 17

The tone is appropriate for the intended audience. 17

Major points are stated clearly; are supported by specific details, examples, or analysis; and are organized logically.

17

The introduction provides sufficient background on the topic and includes a challenging thesis.

17

The conclusion is logical, flows from the body of the paper, reviews the major points, and does not add any new information.

17

80

Mechanics Points Earned

20 Points XX/15

Sentences/Paragraphs are complete, clear, and concise.

5

Rules of grammar, usage, and punctuation are followed.

5

Spelling is correct. 5

15

Total Points Earned

100 Points

Overall Comments:

POWERPOINT PRESENTATION RUBRIC

Student/Group Name(s): Course Name: Course Number: _____________________ Date: _______________________________________ Assignment Name: ____________________________

Content 60%

• Presentation content clearly follows the written paper upon which it is based)

• Presentation addresses assignment specifications • Content presented is comprehensive, accurate, and

believable • Topic is researched adequately

Organization/Structure 15%

• Presentation is well-organized, clear, and effectively structured

• The group presentation is integrated rather than being a disjointed series of individual presentations

• There is an introduction to gain the audience’s attention and explain the purpose of the presentation

Style/Presentation/Appearance 10%

• Non-verbal cues/gestures are appropriate to

presentation and flow of ideas • Content knowledge/confidence are evident • Time was used well/not rushed

Use of Visual Aids 10%

• Appropriate visual aids are used • Slides are easy to see/read

Audience Participation 5%

• The presenter(s) involved the audience and

solicited feedback • Questions from the audience are effectively

addressed and answered correctly