Week 8 Project Presentation

Running head: QUALITY MANAGEMENT PLAN 1

QUALITY MANAGEMENT PLAN 2

Herbert Greene

Week 7 Assignment

Dr. Johnson

April 16, 2021

Quality Management Plan

Suburban homes recently realized that to expand their business in Southern states the US and the housing company wants to rebuild the company’s quality standards to be a well-known company in the US. Suburban housing companies majorly focused on manufacturing standards but not quality standards. So, after going through this situation the suburban company decided to ensure quality to the stakeholders, they created a team for managing the quality standards. And I am hired as a consultant in the quality management plan. 

As I am in a team of the quality management plan, it is my duty to fulfill the expectations of typical home buyer those are counted on primary and key stakeholders and we are working on this plan to satisfy the stakeholders. As we know that buying a new house is a choice of a lifetime in our life, so they also expect the quality and standard as well. The suburban company quality management plan assessed in these points which are planned to satisfy our stakeholders. 

· We need to identify the needs of buyers as a house builder company and understand to reform the quality as per their demand. 

· For the primary stakeholders in which are our from our internal sector and key stakeholder who are from our external sector but for the company, both sectors are equally important. We should make a strategy in which we discuss the quality service of the house for the buyer to proceed to exceed buyers expectations and satisfaction.

· And it is importantly assessed to measure the service of quality between the consumers demand and actual experience faced, and this will turn great if we applied these points in our future of suburban. 

 To identify the relevant standards of quality, we are observing that how our competitors handling the standards of quality, also the customer's approach to standards of quality. The relevant standard of quality in house building is the quality procedure that is implementing during the construction period. We also have to focus on our material which is used in structure because this plays a massive role in building and shows the quality to customers. Also, to maintain the standard we should meet the level of performance and production. And to develop quality measures for monitoring project performance is dependent on the satisfaction of the consumers, cost of quality, schedule, a productive performance helps to ensure quality, alignment on strategic business aims, and project progression time (Negron, 2020). With the help of these factors, we can emphasize our quality to maintain customer satisfaction. 

In this chapter we learn about the quality management plan is where to develop the method and policies which are appropriate for both project deliverables and project procedures and also to know who is responsible to document compliance. Quality is dependent on the requirements of the project and fulfills it. The quality assurance activity helps to monitor the procedure and manage deliverables and monitored. To prioritize risk by performing a qualitative assessment by prioritizing risks by assessing the chance of impact. And our project managers also focus on high assurance risk. The steps of qualitative assessment in which we as a team have to identify the risks together, insulate all upcoming risks, rate each risk, develop methods to tackle risks, and monitor and reexamine risk. 

A quality policy is important in a quality management plan which is an essential factor to enhance the company’s position. Quality policy associates the purpose and strategy directions of the organization and also provides a structure for the ideas of quality (Neyestani, 2017). The requirement of the applicants should be committed. To develop an improvement plan for the suburban housing company is for the betterment of the consumers and the shareholders. Basically, the improvement plan is based on three stages are measurement, change, and analysis. And to improve the company’s condition it is important for us to organize a plan by following these steps.

· Map properties.

· Examine the process.

· Restructure the process.

· Acquire assets.

· Implement change.

· Communicate. 

· Review.

In our quality management plan, this process of improvement is implemented for the good cause of the company’s health and quality. For the quality assurance approach, we have to focus on the quality-of-care matters which also includes three core quality assurance purposes were defining, measuring, and improving quality. Defining qualities indicates to development of the quality standards, measuring quality consist of assessing the present stage with the expected standards of quality, and improving quality means the process of improvement where we solve problems and restructure to finish the slit among the present level of quality and probable standards (Arditi, 2012). 

References

Arditi, D. (2012). Construction Quality Management: Principles and Practice. Construction Management And Economics, 30(6), 500-501. doi: 10.1080/01446193.2012.675440

Negron, L. (2020). Relationship between quality management practices, performance and maturity quality management, a contingency approach. Quality Management Journal, 27(4), 215-228. doi: 10.1080/10686967.2020.1809582

Neyestani, B. (2017). Principles and Contributions of Total Quality Mangement (TQM) Gurus on Business Quality Improvement. SSRN Electronic Journal. doi: 10.2139/ssrn.2950981