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COMCAST COMPLAINTS ANALYSIS

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Geographical Distribution

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Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nevada New Hampshire New Jersey New Mexico New York North Carolina Ohio Oregon Pennsylvania Rhode Island South Carolina Tennessee Texas Utah Vermont Virginia Washington West Virginia 7 13 4 77 60 114 40 44 4 1 1 10 74 20 6 3 2 48 129 1 20 142 72 21 3 35 97 15

Client Complaints Categories

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Waiting and No Feedback Availability bait and switch Billing & Pricing Related Cocast Related Comcast Internet speeds Poor Services Comcast/Xfinity Data caps Failure Misleading communication. monopoly 98 123 56 621 290 256 206 35 30 285 251 4

Potential solutions to minimize or eliminate the complaints based on category and or geography

Geographical Distribution

Provided proactive and responsive customer-centric services

Creating Standardized Pricing for all Regions .

Training Customers on Cultural and Geographical dispersion on customer services and experiences

Complaints Categories

Ensuring effective check of device before sales

Creating a platform for Improved Customer Service Standards.

Training Employees on Soft Skills

Creating Standardized Pricing (Bakhtiyari, 2020)

Bakhtiyari, M. (2020). Effective management of customer complaints. https://d197for5662m48.cloudfront.net/documents/publicationstatus/27926/preprint_pdf/0167d95500e8079fe018788fea9e90aa.pdf

Reference

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