Prasad-Case-wk7-BUS691...pptx.pptxCASE STUDIES ANALYSIS( IT PROJECT MANAGEMENT)
BUS 691
Professor: Dr. Sanaz Tehrani
Ahobila Pavana LNR Prasad Pujari
Introduction
Information Technology Project Management is an organized process
Successful IT project of Cox communication
RAM matrix, RACI matrix and Resource leveling
Source: https://www.smartsheet.com/content-center/best-practices/project-management/project-management-guide/project-management-IT
Information Technology Project Management is an organized process related to management of organizational plan and accountability for achieving goals related to information technology. The current task is aimed to analyze the business case related to a successful IT project of Cox communication. Therefore, current values, RAM matrix, RACI matrix and Resource leveling will be presented in detail.
2
Project Overview
Dysfunctional wireless system
Launched smart home automation products and services (Cox.com, 2020).
Improve quality of life and to enhance home convenience, the latest range of services has been offered to the customers.
Source: https://dzone.com/articles/home-automation-using-iot
Application of technological innovation is very imperative in the current business atmosphere. It has been noted that Cox communication has been facing issues linked with the dysfunctional wireless system. In order to regain market position and to earn more customers, the respective organization has launched smart home automation products and services. In order to improve the quality of life and to enhance home convenience, the latest range of services has been offered to the customers.
3
Project Overview cont
‘Homelife’ is the service offered by Cox communication to the residential customers.
Energy lighting, safety, automation and home monitoring.
Motion sensing, control, lighting and alert systems
Source: https://www.cox.com/residential/home.html
‘Homelife’ is the service offered by Cox communication to the customers. Key aim of the project was providing smarter and safer homes to the customers. ‘Homelife’ offers district services such as energy lighting, safety, automation and home monitoring. Therefore, motion sensing, control, lighting and alert systems are the key services offered under the in-house service named ‘Homelife’. Apart from having significant application of information technology in the automation process, the respective organization effectively applied information technology in vendor-relationship-management process.
4
Scope
Newly innovated technology in service provision
Cox communication will be proficient to provide better networking service
Organization can satisfy its customers more than previous
Problem Statement
Advancement in technology is a mandatory
Cox communication failed in improving the digitalized services
New companies entered the IT market like dish, verizon and cricket wireless
Goals & Deliverables
Key deliverables of the project is to provide better solutions, which are effective for efficient checking and controlling of home in absence.
The warehouse management will be improved and logistics will become more efficient
A beautification will be done regarding screening gate and extension in domain
Constructing renovation regarding the technology
RAM Stakeholder Roles
RAM describes active participation of different roles in the project processes
Traditional variations is PARIS (Meredith, Mantel Jr, & Shafer, 2017)
Establish a relationship between the roles and the items of a project(Brewer & Dittman, 2018)
RAM is a matrix-oriented chart that is responsible for providing team members and the entire work processes. RAM describes active participation of different roles in the project processes, which are focused on finishing the project deliverables within time. There are different variations of RAM matrix. One of the traditional variations is PARIS. The early version of RAM matrix is identified as participant (P), Accountable (A), Review Required (R) Input required (I) and Sign Off required (S). In order to establish a relationship between the roles and the items of a project a RAM matrix has been developed, that shows the effective relationship between the stakeholders and project tasks.
8
RAM Stakeholder Roles Cont
Project goal was to deliver smarter and safer homes to the customers
Project manager, IT/localization engineer, maintenance technician, device manufacturers and end users.
Resource planning, designing, testing and deploying
Stakeholders are a group of essential members associated with projects having keen interest in the project. In the current case, the project goal was to deliver smarter and safer homes to the customers. Therefore, stakeholders of the IT project management are identified as project manager, IT/localization engineer, maintenance technician, device manufacturers and end users. In addition to this, tasks oriented with the home automation project were resource planning, designing, testing and deploying. Therefore, utilizing the RAM matrix, link between roles and responsibilities of stakeholders and the project tasks are depicted clearly. It has been noted that, project manager is accountable and responsible for the majority of the project tasks
9
RACI Chart
RACI chart is represented as matrix
Responsible (R), accountable (A), Consulted (C) and Informed (I)
Shows the relationship between the tasks of the project and the respective roles
RACI chart is represented as matrix that is responsible for all the activities related to decision-making process. Decision-making authorities are responsible for undertaking certain activities that are set against the roles and responsibilities of the teams or stakeholders. It has been noted that, based on the activities, different roles and responsibilities can be assigned by the decision making authorities. RACI is the acronym of respective roles such as Responsible (R), accountable (A), Consulted (C) and Informed (I). In other words, the RACI chart is beneficial in terms of clearly identifying the designated roles and responsibilities of different stakeholders within a project. In this case, the RACI matrix shows the relationship between the tasks of the project and the respective roles of the teams.
10
RACI Chart Cont.
Project manager and IT engineer form team A
Team B is formed by IT engineer and technician.
Team C is formed by device manufacturer and technician
team D is formed by device manufacturers and end users
Team E is selected by technician and end users
In the case of a home automation project named ‘Homelife’, the stakeholders are assigned roles related to responsibilities and roles within an IT project. In this case, the teams are formed by grouping certain stakeholders. Project manager and IT engineer form team A. Team B is formed by IT engineer and technician, team C is formed by device manufacturer and technician. On the other hand, team D is formed by device manufacturers and end users and team E is selected by technician and end users. Based on the roles, which stakeholders are playing, the responsibilities are assigned by the decision-making authorities of the IT project. It has been noted that, the majority of the responsibilities are assigned to team A and team B
11
Resource Levelling
Resource leveling is an essential part of PMBOK Guide of project management
Technique, where initiation date and finishing date are modified.
The resource leveling techniques are applied based on the identified resources
Resource leveling is an essential part of PMBOK Guide of project management. It has been noted that, a technique, where initiation date and finishing date are modified is termed as resource leveling. . The adjustments are made depending on the resource related constraints, having a common aim of balancing resource demands within availability of supply. Hence, the key aim of the resource leveling technique is mitigating the issues that have been raised due to over allocation . In order to use the maximum potential of the resources, project managers are required to utilize the resource leveling technique effectively. In this case, the resource leveling techniques are applied based on the identified resources, project tasks and the scheduled period.
12
Project was completed within 11.42 weeks
Project manager has employed 5 workers
Tasks and the resources are managed based on the weeks (Kasemsap, 2018).
Resource Levelling Cont.
In this IT project, the tasks and stakeholders have been identified. It has been noted that, human and technical resources are the key resources associated with the project. In order to complete the project, the respective project manager has employed 5 workers. In addition to this, the project was completed within 11.42 weeks. Therefore, the resource leveling has been developed based on the identified resources and the weeks used to complete the project. In addition to this, there were four tasks required to complete the project. Hence, the tasks and the resources are managed based on the weeks used and is presented in graphical form. It has been noted that, designing and testing phases took longer time to complete than other tasks
13
Risk Management
Identification of risks: The main risk of that company is improving the technologies for providing services, which are more efficient to its customers. Apart from that, the Cox communication will also be vulnerable to its existing competitors.
Analyzing risk: This risk can reduce the market demand of Cox Communication, which will decrease the sustainability level.
Risk Management Contd..
Evaluate the types of risks: This risk was considered as highly affect able to the company's future performance and market position.
Ways to resolve: In order to resolve those risks, Cox communication will need to improve their business policies and strategies. Besides that, a proper analysis is required for implementing the innovative technology.
Monitor and review: A proper observation is required to be provided on every activity according to the plan of new business analysis.
CPM and Gantt Chart
Reflect the channelization of respective projects
Assist the project leaders in implementing the advance approaches
Advance approaches regarding IT infrastructure, based upon the requirements
Current Values
Values are normally referred to as earned value of project management
Planned value, actual cost and earned value
The actual cost was $25, 00000
Source: https://www.cebglobal.com/information-technology/project-manager-skills.html/
Current values in project management are significant parts. The values are normally referred to as earned value of project management. In this case, the current values are related to IT project management. Therefore, earned values are based on ‘Homelife’ services offered by the Cox Communications. Earned value management elements are the planned value, actual cost and earned value. In addition to this, Budget at completion, actual cost, cost variance and schedule variance are important. Moreover, schedule performance index, cost performance index, estimate to complete, estimate at completion and variance at completion are equally significant values in project management approach. In this case, the actual cost was $25, 00000. In addition to this, the duration of the project was 11.42 weeks.
17
Current Values Cont
Planned value was (9/11.42*28550) or $22550
Earned value was (completed percentage*28550) or $1855750
Cost variance was (1855750-2500000) or $644250
Every week, the target was 500 units. The charge per week was $5. Therefore, Budget cost in each week was (500*$5) or $2500 per week. Duration of the project was 11.42 weeks. Therefore, budget at completion was (2500*11.42) or $28550.
In this case, the elapsed duration was 9 weeks.
Therefore, planned value was (9/11.42*28550) or $22550
The completed percentage was 65%
Respective earned value was (completed percentage*28550) or $1855750
Actual cost was $2500000.
Cost variance was (1855750-2500000) or $644250
Schedule variance was (1855750-22550) or $1833200
Cost performance index was (1855750/2500000) or 0.74
Schedule performance index was (1855750/22550) or 82.29
Estimated cost in completion was (28550/.74) or $38581.08
Estimated cost to be completed was (38581.08- 2500000) or $2461419
Variance at completion was (28550-38581.08) or $10031.08
18
Risks Involved
Technology Upgrades timely.
Thick competition.
Enhance customer experience and customer service.
Vendors
Conclusion
RAM matrix and RACI matrix are developed
The project was completed within 80 days or 11.12 weeks
Stakeholders play an important role in every project
Source: https:// https://www.softwareadvice.com/resources/social-collaboration-tools/
RAM matrix and RACI matrix are developed. The IT project duration and stakeholders are identified. Based on the values, significant elements of earned value management have been calculated. The stakeholders play an important role in every project, based on the roles of the stakeholders; the decision maker authorities assign responsibilities. The project was completed within 80 days or 11.12 weeks. The stakeholder roles and relation of stakeholders and project tasks are identified.
20
Reference List
Books
Brewer, J. L., & Dittman, K. C. (2018). Methods of IT project management. West Lafayette: Purdue University Press.
Meredith, J. R., Mantel Jr, S. J., & Shafer, S. M. (2017). Project management: a managerial approach. New Jersey: John Wiley & Sons.
Journals
Gunge, V. S., & Yalagi, P. S. (2016). Smart home automation: a literature review. International Journal of Computer Applications, 975, 8887.
Kafle, K., Moran, K., Manandhar, S., Nadkarni, A., & Poshyvanyk, D. (2019, March). A Study of Data Store-based Home Automation. In Proceedings of the Ninth ACM Conference on Data and Application Security and Privacy (pp. 73-84).
Kasemsap, K. (2018). The roles of information technology and knowledge management in project management metrics. In Global Business Expansion: Concepts, Methodologies, Tools, and Applications (pp. 1191-1221). IGI Global.
Websites
Cox.com (2020) Let's customize your experience, Retrieved from: https://www.cox.com/residential/home.html on 15th February, 2020
