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PPforShortPaper.pptxCOMMUNICATION AND LEADERSHIP
Introduction
Communication is important in every organization.
Communication creates trust in stakeholders.
Leaders are effective when information is clear and open.
Stakeholders develop trust in effective communication.
Communication in an organization is key in order for the organization to move in the same direction. Communication creates a culture in which trust grows hence can turn an untrustworthy person to trust (Beslin and Reddin, 2004). Internal and external stakeholders are equally important for the organization to achieve its goals. Leaders have the role of passing information to both the stakeholders . Communication is considered effective if the message the sender intended to convey is similar to the message that the receiver gets. It is through communication that the leaders are able to get the needs of there stakeholders both internal and external.
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Message receiver challenges in leadership
Inattentive listening.
Differing organizational positions between the sender and receiver.
Poor retention of the receiver.
Conflicting messages.
Lack of interest in the message.
Communication has challenges that may affect all the constituents of communication that is the receiver and sender . Firstly is inattentive listening in that the receiver does not listen to what the sender is saying. Secondly is differing position in the organization in that the sender and receiver belong to different hierarchies in the organizational structure. The receiver may choose to ignore the message since he or she feels that the message concerns those who belong to the sender’s position. Thirdly is poor retention of the receiver in that the receiver does not remember the message that the sender conveyed this may be due to a lot of work in the office for example when an employee has a lot of tasks to carry out. Fourthly is conflicting messages from the sender whereby the sender might convey a message that conflicts with the organizational norms, personal beliefs or even culture. In addition to that is lack of interest in the message being conveyed , the receiver believes the message does not concern him or her.
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Ethical issues of communication in leadership
The leader conveys message minus offending.
The leader should not withhold information.
The information should be accurate.
The message abides to organizational value system.
Good leader-employee relationship.
Communication should be conveyed with no offence to any member of the organization no matter the position or status in the organizational structure . Avoiding offensive messages help to reinforce peace in the organization. The leader should not withhold any information from the employees to reinforce trust in the organization. The information being conveyed should be accurate to avoid conflicts and mistrust in the organization. In addition to that is good leader-employee relationship to create a conducive environment for exchange of information between the receiver and the sender.
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Best communication practices in leadership
The leader should emphasize messages.
The leader should have good sense of humor.
The leader should listen actively.
The leader should respond timely.
The leader should emphasize the information in order to ensure that the message is got as the sender intended. The leader should have a good sense of humor to ensure the message he or she is conveying is interesting. The leader should be a good listener in order to get what employees want. The leader should respond timely to the complains of the employees so as to show concern for people in the organization.
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Leadership roles and communication
Delegation- passing down tasks to employees.
Motivation- to influence behavior.
Supervising- monitoring employees.
Leaders have a role to delegate in that the pass down tasks and authority to employees who accept it and both the leader and the employee are accountable for the task. Motivation is another role that the leader carries out whereby he or she influences a person’s behavior making then to continue with that behavior or stop it . Motivation includes salaries that employees are paid to carry out there roles. The leader also carries out the supervisory role whereby he or she monitors the way the employees are carrying out there roles according to the required set standards.
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Social and cultural impact of effective communication
Communication reinforces interpersonal relationship.
Communication helps reinforce organizational culture.
Communication strengthens cooperation
Effective communication leads to good interpersonal relationship among the employees and between the workers and their leaders .This helps to avoid challenges of communication like mistrust between the sender and receiver. Communication also helps in reinforcing the routines and norms of the organization to other employees for example new employees. It also strengthens team work in the organization hence helping to achieve organizational goals.
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Systems theory and effective communication
Systems theory suggests that organizations are open.
The organization takes in external resources.
The product is goods and services .
Communication connects external and internal stakeholders.
Systems theory suggests that an organization is an open channel that takes in resources from external environment for example human labor and raw materials then converts the resources into marketable goods and services that are directed back to the outside environment . The leader is the connector between the external and internal environment. Therefore communication is key in this interface role in order to ensure that both the external and internal environment are in unison. For example if the demands in the market changes the managers can get information through effective communication.
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Impact of optimal leadership communication on an organization.
Increased productivity in the organization.
Helps create sturdy relationships.
Reinforcing teamwork.
Helps set clear anticipations.
When there is effective communication in an organization ensures that the organization is headed in the same direction hence increases productivity. Effective communication leads to stout relationships that are built due to trust and loyalty that comes from good communication. It also leads to reinforcement of team work that will lead to innovation and more creativity in the organization. Communication leads to clear cut expectations in that the employees will know what is expected of them.
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References
Beslin, R., & Reddin, C. (2004). How leaders can communicate to build trust. Ivey business journal, 69(2), 1-6.
Bovee, C. L. (2010). Business Communication Today, 10/e. Pearson Education India.
Nijkamp, P., Rietveld, P., & Salomon, I. (1990). Barriers in spatial interactions and communications. The Annals of Regional Science, 24(4), 237-252.
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