WK4 ASSIGNMENT MGT547
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PowerPointExample.pptxCommunication
MGT468 Organizational Behavior
Larry A. Nilmeier
Instructor: Dr. Joni Scott
Pros of Communication
Employee and Customer loyalty
Team Building
Clear instructions
Enhancing workplace diversity
Easier conflict resolution
Increases company survival during tough times (Diaz, Chiaburu, Zimmerman, & Boswell, 2012)
Cont’d: Pros of Communication
Increased productivity by employees
High professionalism
Improved employee-business identification
Employee and customer satisfaction
Strengthens relationships around the workplace (Diaz et al., 2012)
Cons of Communication
Effective communication is time consuming
Ineffective when not immediate
A lot of communication may lack professionalism
Increased likelihood of poor communication
Communication can be used deceptively to gain advantage over others
Careless communication may cause division amongst employees (Diaz et al., 2012)
Cont’d: Cons of Communication
Too much internal connection may lead to lack of external connection
In upward communication
subordinates may communicate irrelevant information
Subordinates may fear communicating bad news
Superiors choose what is important to listen to (Diaz et al., 2012)
In horizontal communication
Sharing personal information wastes time and leads to conflicts
Communication may be unproductive (Diaz et al., 2012)
Team Building Activity: Match Card Pieces
Activity requirements
Enough people to form three groups or more of 2-4 group members
4-6 playing cards for every participant
Main objective of the activity is to measure and improve communication
Each team will piece together pieces of cut cards into complete cards
It will reveal the perspectives of others
It will help members to develop negotiation skills, empathy, and better communication techniques
Match Card Pieces
Cut every card twice diagonally to form four equal-sized triangular pieces
Mix these pieces together in a central place
Randomly put equal number of pieces into envelopes equal to the number of groups or teams formed
Give each team/group an envelope full of card pieces
Allocate 3 minutes maximum for each group to assemble similar pieces and form complete cards
In the 3 minutes, members should decide which pieces are missing and choose a strategy of bargaining to acquire them
Match Card Pieces
At the end of 3 minutes, let members barter for remaining card pieces from other groups
Allocate 8 minutes for the bartering process
At the end of 8 minutes, the activity is called off
Each groups submits their number of complete cards
The group with the highest numbers is announced the winner
Match Card Pieces
Final discussion should be led by the activity facilitator
Group members should reflect on strategies they used in the bartering process, why they worked or did not work
Members should discuss what they would have improved to complete more cards
Members should cite incidents where they used empathy and active listening
References:
Diaz, I., Chiaburu, D. S., Zimmerman, R. D., & Boswell, W. R. (2012). Communication technology: Pros and cons of constant connection to work. Journal of Vocational Behavior, 80(2), 500-508. https://doi.org/10.1016/j.jvb.2011.08.007
Kinnick, K. N., & Parton, S. R. (2005). Workplace communication: What The Apprentice teaches about communication skills. Business Communication quarterly, 68(4), 429-456. doi:10.1177/1080569905282099
