POSITIVE DEVIAN

Readings and Resources

Textbook Readings

· Block, P. (2011). Flawless Consulting: A guide to getting your expertise used. San Francisco, CA: Pfeiffer.

· Read pp. 51-120

· Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2002). Crucial conversations: Tools for talking when stakes are high. New York, NY: McGraw Hill.

· Read pp. 103-130

· Fisher, R., Ury, W., & Patton, B. (2011). Getting to yes: Negotiating agreement without giving in. New York, NY: Penguin Books.

· Read pp. 42-57

 

Use the following headings in a single initial response as you address the following topics. Remember, (1) include a Reference page at the end of the post, and (2) cite the experts in every section unless otherwise noted.   

Remember to review the Discussion Board rubric before you begin posting.

Part I - Focusing of Interests

· Share an experience from work where you believe a better outcome would have been achieved if focusing on interests vs. positions (Getting to Yes, Chapter 3) had occurred.  Provide a brief (but cited) description of Interests and Positions

· How could you have intervened to improve the outcome?

· What challenges do you face in coaching others to focus on interests?

 Part II - Positive Deviance  (you might need to read ahead in the week 4 readings)

· In your organization, where might Positive Deviance make an impact?

· How does Positive Deviance differ from the Circle Chart in Chapter 4 of Getting to Yes?

· Do you believe an appreciative approach (what's working) or a deficit approach (what's wrong/broken) is more effective in creating solutions? If yes, why? If no, why not?