Discussion

Introduction

The chief information governance officer (CIGO) is a person who maintains the culture of the organization by monitoring the tasks assigned to the employees. The information governance plan in an organization is planned, developed, lead, and managed by the CIGO to improve production and integrate the sources. Retail industries deal with the huge public and private data that is stored with the organizations for future use. Walmart is a retail corporation that is operated in multiple countries started in Arkansas, United States by Sam Walton (McMillon, 2017). Walmart is a huge dynamic corporation that compromises hypermarkets chains, retail stores, and agencies across the world serving approximately 260 million customers in 28 countries with over 11500 stores in a week (McMillon, 2017).

Walmart is a non-government organization that promotes cooperation linking smallholder farmers with modern markets. The need of the customers are met which is the purpose of Walmart. They choose the relevant movement of goods and modularity in information management. Walmart requires an information system for managing the inventory, increase sales, improve efficiency. The evolution of Walmart started with a single superstore connecting the farmers and the consumers and providing goods at affordable prices (Elder, 2019).

The Wal-Mart’s information system was old and requires an update with an increased inflow of information. They use customer relationship management (CRM) to interact with the customers, electronic data interchange (EDI) for the transfer of data externally, and radio frequency identification (RFID) for tracking the objects. Walmart also uses transaction processing systems (TPS) for allowing their customers to make easy transactions. Walmart uses much other advancement in innovations like the use of a website for ease in shopping, application for a pre-order of goods and picks up from nearby outlets, and home delivery of goods (Barragan, 2019).

The CIGO is a person who is responsible to make the employees understand the importance of information governance (IG) and shares the vision of the organization. The CIGO communicates with the board members, executives, and other senior-level managers to plan policies, procedures, and manage the implementation of the same in the organizations. Effective management of information requires the collaboration of board members with the executives and group staff and compliance with the IG. Information governance allows multinational companies like Walmart to stand strong in the competitive world globally by performing better, increasing the value of the organization, and protecting the interests of the shareholders (Barber, 2018).

It was found that Walmart faced issues integrating the IG initially due to a lack of technological advancements. The CRM was implemented to process the increased flow of customer information, avoid duplication, and maintain clarity. The integration of IG allowed the organization to adopt the change by providing a framework and guidelines. It guided the organization to provide training to the employees of the newly implemented technology. Training the employees about the newly implemented technologies like TPS, RFID, or EDI boosts the confidence of the employees, makes them aware of the need and importance of the technology, and helps them to perform better. CIGO is also responsible for managing the healthcare of the organization in addition to the security and access of the data. Better and efficient results can be obtained by the effective implementation of IG.

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